Spark by Hilton Rochester University Area Reviews

The woman from the Front Desk welcomed us warmly last night. We had a great stay!

Ctrip's 3 diamonds are actually the same grade as 2 diamonds. The hotel is generally aging and the air conditioner is noisy. In order to eliminate it, press the suitcase on it so that it doesn't resonate.

Clean, bright and modern facility! Everything you need is in the room. Love the coffee bar, and quick breakfast option included. Very close to U of R. Thank you Spark!!

My original room smelled like cigarette smoke ineffectively mixed with deodorizer, and the temp in the room was about 60° due to Housekeeping's efforts to air it out. I requested and was given a new room. That night, I noticed that the water from the faucet didn't warm up, but thought it needed time. No big deal. Next morning, there was no hot water from the faucet or shower, even after running for 15 minutes. I did an icy sponge bath before my early appt., told the clerk upon checkout, and was told I'd hear from the mgr. later that day with some compensation. I called later and was assured that plumbers were in the building and I would hear. I've called 3x since, was assured yesterday that I would receive a credit from the mgr. by email. No email, no call, no email in spam folder.....Nothing. Very disappointing. I live nearby, and won't be recommending this hotel.

There was no pool even though it was advertised as they had one. We were bored in our room the whole time. We picked the hotel for the pool and were very disappointed to find out they didn’t have one. There were loud drunk people in the hall who kept slamming doors and yelling and pounding on walls and kept waking up my baby and making her cry until 3 am. When I asked to speak with the manager I was told multiple times that she wasn’t there and they told me when to come back to speak to her and when I would come back at the time I was told to she still wouldn’t be there. Finally when she was there I explained to her that my baby was woken up multiple times throughout the night due to loud drunk people and her response was “we were sold out last night” and then I explained we were there for a pool and it’s advertised online and we have nothing to do but sit in our room bored and I asked for a partial refund and early check out and she kinda laughed at me and said she wasn’t going to refund half my stay and said I needed to contact hotels and let them decide how to help me.

The advertising was completely false. There was NO pool as advertised. The advertised breakfast was a few pieces of fruit and bagels. Should have been advertised as continental breakfast. Showers were barely warm.

Somehow they had me for two reservations. I only booked one room. He cancelled one hopefully I don’t see a charge for that.

Awesome place 😃 Free parking, very clean and cozy and wide on inside especially if you are traveling with small kids

The room we stayed in was on the first floor, which was great. The cleanness of the room was good i did notice the fan in the bathroom needed to be clean it had black mold on it. Also the toilet seat was loose which is not good for somebody that has a prosthetic and could fall. Also they need more bars in the bathroom as safety. I would say over all my experience was good. The noise volume was well controlled as well.

Very pleasant staff. Enjoyed stay. A lot of places to shop eat and explore. Only disappointment was the pool was closed.

Desk clerk was wonderful and saw a small problem I had with the reservation. The continental breakfast was excellent also.

Booked under the assumption there was a pool due to advertising on hotels website and *******, however, pool was closed and had been closed since December. Staff was rude about it and stated it was said on the website but when showed proof of it not being stated just shrugged shoulders. Hotel roomed smelled not fresh, and elevator made creaking and load noises. Will never go back to this place, did not even stay the night but was still charged full price and was not even offered partial refund for the false advertising.

Most rude and disrespectful late night front desk person of all my experiences in hotel stays of my whole life yet! I had unexpected visitors come late night and no one had been disruptive nor rude and certainly hadn't made a disturbance! Even as I only had the last come rudely and loudly banging upon my door to rudely snap her neck and fingers while speaking as if I were her disappointing child that's done something again disappointing to her. I had not done anything for this treatment as immediate as my opening the door to address this knocking while included as I was to see the front desks reason coming to my door and to inform them of my status with what ever might be needed to inform of things. Never received a phonecall seeing as the phone was never hooked up to the wall just set beside the bed with the image of it up and running but it wasn't plugged into wherever the hidden wall unit for the phone was to hook it up. So this banging on the door and rude lady unjustly ... This is not a place anyone should stay

Only a "Spark" for 3 weeks when I stayed there: comfortable, clean, convenient to MCC, UofR, R.I.T., restaurants and big box stores in Henrietta. Big room with fridge, iron and ironing board, tv. Excellent hot and cold breakfast included. Friendly, helpful manager. Staff still new.