Hampton Inn & Suites Brownsville Reviews

Overall was good. Nice and clean. Friendly service. Not a fan of pet friendly dogs barking all night.

Pleasantly surprised. Great place to stay while in town. Great breakfast. We will stay here againz

Just make sure if you request room service that it gets done. The employee Jackie failed to do so and did not like the fact we had to sleep in day old covers.

We love the cleanliness of the place and our room. Great channels/HBO movies and so many to choose from for free. Nice 46” tv. My daughter and all of us love the breakfast lots of variety. I wish they had a hot tub but the swimming pool is a good size. Overall we enjoyed our stay. The staff was very helpful and courteous. The hotel is great and close to everything. We’ll be back next time.

Upon arrival, the front desk associate was very courteous, smiling, very respectful and educated. The next day I called the front desk from the hotel room to let them know that one of the shower doors became unhinged and it was at no fault of ours. We just wanted to report it and Jacqueline the front desk associate was very rude disrespectful and had a very bad attitude. She was very unpleasant and did not fix the problem . We were going to swim in the pool later on, and I asked for some towels and Jacqueline, who had a very sour face look. She stated that there weren’t any towels with a bad attitude and very sassy and disrespectful and said that we would have to wait at least an hour for some towels to be ready. We waited over two hours, and the towels were never ready. My wife then approached the front desk to ask for two small washcloths. Jacqueline again was very rude and disrespectful and stated oh were y’all the same ones that asked for the towels for the pool and we said we didn’t have any and I said yes, but we did not receive them and we no longer need them as we are dry, but we do need some washcloths please . A supervisor by the name of Rosario was also present. She was very nice and respectful, but Jacqueline was rude, raised her voice stating that oh well that I needed to understand that when they didn’t have towels then oh well, I needed to get over it and I stated that I did not have to put with her ugly facial expressions. My wife asked her for her manager.

Bed was not comfortable, but room was very clean and check in was prompt

Excellent customer service. Booked room without refrigerator but staff provided one.

Friendly people and like the quiet zone easy parking

A little noisy with the music from the restaurant next door. But otherwise a great place!

The people at the desk were very friendly and the area was clean.

Enjoyed the breakfast, room was clean..

Dirty and tons of bugs, we refused to stay there and left

I had roaches in my room. I took pictures and showed front desk. Manager wasn’t on duty. They did absolutely nothing. Will never stay again

It was not amazing, when we first came in ,noticed no wash cloth no hand towels, 2 large bath towels. One small soap that you can not open unless you are cutting with a knife. We have been there many times but this time it was the worst. First of all there is a cantina across from the hotel with music going on for 24 hours. No sleep unable to relax , very tired leaving from there. Informed the front desk of all the issues . She said you could of called and we have the right to stop the music.