Nizuc Resort & Spa Reviews

Nizuc is perfectly located and has a top-notch service. Direct access to the sea and a number of pools throughout the resort was one of my top things at Nizuc. While the breakfast options were great and economical, I felt like the dinner options were very expensive. Overall, it is a great experience but the resort is on the expensive side (and does not provide all-inclusive options) so it is important to be aware of that.

Really clean and nice hotel for living in Cancún. Pet friendly and really good for you if you bring your kids. The food really delicious and staff really friendly. I fully recommend to you book villa room. Definitely come back again

Staying here for the second time, the service is impeccable!

beautifully designed hotel

The greasiest service, the trashiest room, the worst restaurant

The hotel service is warm, the environment is elegant, and the restaurants are delicious

The hardware is good, but the service feels a bit cold and greasy (yes, these two feelings can be combined, the opposite of it is kind and natural), so the stay is not very comfortable. It is not very convenient to take a golf cart when going out for activities inside the hotel. For vacations, you have all the hardware you want, but the only thing missing is a relaxed and relaxing a**osphere, which is often the most needed for vacations. If you want to go out, you can only ask the front desk to help you take a taxi. All the people who come here are huge SUVs. They start at 20 to 30 dollars in a few minutes. The fare for a meal is more expensive than the meal.

Feeling very, very good

The best hotel in Cancun

Everything was stunning but the prices were predatory. Breakfast Buffet was 80$ Canadian for a basic buffet. Lunch let’s say on average of 35$ a person basic burger etc etc and supper was ridiculous 100$ for a beef teriyaki bowl. Drinks were 20$ for a basic cocktail a can of coke was 7$ Canadian. The resort was beautiful, service was awesome but you will be shocked by prices. If you have a toddler prepare to spend a lot of money to keep him fed on the simplest of things.

Having stayed here before, the service this year had dwindled somewhat. Ana was lovely, as was Jonathan - helpful and willing. However, some real service misses. 1. No upgrade offered on arrival, late-check out had to be requested from three separate people, most VIP amenities not provided - so ******* gold benefits somewhat pointless. 2. The restaurants made mistakes (serving main course before appetiser) and then came looking for a tip after none was added. 3. Requested breakfast times were very rarely met. 4. Requests had to be repeated (request of iron). 5. Requests were simply often not met - requesting grapefruit juice and brought cranberry juice without any further discussion. These are not 'huge' issues per se, but they are issues that are inconsistent with 5* top hotels and moreover they are issues that did not arise the previous year.

Visited a couple days ago,unbelievably terrible service, from reception to pool service, completely underwhelming. Doesn't deserve its stars.

Beautifully decorated. Housecleaning staff went above and beyond the call of duty. Restaurants and bars on property were amazing.

Loved our 2 nights at this luxury resort. It’s a beautiful facility. The VIP perk was a free hydrotherapy session which was fantastic. The food was the highlight for us. The meals are very expensive but so delicious. We also went snorkeling on-site. They provide all the gear. My suggestion to them is to do a better job at telling guest what’s going on. We didn’t know for example that there was yoga at 8 am, which I would have gone to. Maybe our checkin person forgot to tell us. I’m not sure.