You'll be looking at the reviews and wondering if the 5* rating is fake. We did too. Very rarely does somewhere get consistently high ratings without any influenced request. This hotel is different...very different. It was that good we extended our stay for a further 6 nights. Set a few metres from Candolims beach road you'll find the Seashell, and first impressions are very good. Staff are quick to take your luggage and entry into the reception area gives the feeling of luxury, especially with a £15,000 imported chandelier dangling from above. The staff are what make this hotel as good as it is and all details have been thought of. Infact there are over 130 staff ready to tend to your every need day and night. We can't possibly name them all but you'll understand when you stay. We stayed in a suite on the 2nd floor which was a big room and kept immaculate by housekeeping each day. 2 x 1 litre bottles of water were delivered each day and an ample size fridge was ideal to keep them chilled in a very hot Goa. Shower pressure was probably the best we have experienced anywhere in the world, so please don't worry if you are used to the normal feeble Indian water pressure. It's like a power hose. Villas are very well laid out and perfect for families. We were actually jealous we didn't book one but the space would have been wasted on us. 3 pools meant plenty of space for everyone, although sunbeds by the main pool were sometimes difficult to get and a lot of the guests reserved these from early morning. Pool towels are placed on the sunbeds for use by guests so you won't need one. Rooftop cocktails on an evening are hand made, of good quality and very reasonably priced for this type of hotel. Small bottles of Tuborg or Kingfisher are 100rs + GST. Food wise every item we had was of good quality and the chefs (including Chef Nitin) do a remarkable job of being consistent on presentation and flavour. Breakfast has lots of choice and has probably the most amount of options we've seen in any hotel worldwide. If you want to pay for it then it's 600rs per person plus GST...which at the time of writing is 18%. Definitely worth it and I'm usually a true tight Yorkshire***. The directors are always present at breakfast time and mingle with the guests which is great to see. We've actually filmed this hotel for our YouTube channel Parks Travel Guide as we loved it that much, which gives a full rundown on it so if you'd rather see it then give it a search. A couple of cons for us of what we would like to see in the future...and believe us we had to look hard. 1. Firmer pillows if requested. The pillows are very soft and I often had to use towels to firm them up a bit. 2. A proper pool bar. Transforming the space into a walk up pool bar to avoid staff having to keep running to the restaurant. Service was often slow so this would speed it up. An easy adaptation given the space available. That's about it. We couldn't really find anything to grumble about.