Premier Hotel Cape Town Reviews

Service is OK, room is a bit small

Booked for my girlfriend, the location is good, and she upgraded her room, but the air conditioner in the room was broken and a little cold

Was not given the room I paid for. I paid for a room with a "partial sea view," yet the staff said I did not pay for it when ******* said I did. Overall not helpful staff, even for a repeating customer. Will think about taking my business elsewhere.

Rooms are adequate for the price! Electrical connections are inadequate, and only one accessible socket in the room! had to charge my phone in the car and no international charge points are available. Room decor and furnishings are dated.

Cute hotel right by the sea. Walkable to V and A Waterfront (3km). Staff were friendly and very helpful. Hotel is a little dated but we were fine with that. There is AC in hotel but not in rooms (at least not in ours). You can open the window but it is very noisy from the birds. Otherwise it was cozy and such a beautiful location

I recently had a very disappointing and frustrating experience at Premier Hotel - Sea Point. Not only did I have a terrible stay, but I also had items stolen from my room, and the management's response was extremely unprofessional and dishonest. The room itself was far from satisfactory. It was dirty and poorly maintained, with stained carpets and outdated furniture. The bed was uncomfortable, and the bathroom was in desperate need of renovation. The overall cleanliness of the room left much to be desired, and I found myself questioning the hotel's commitment to hygiene and guest comfort. To make matters worse, I discovered that some of my jewelry had been stolen from my room, even after I asked that no one enter, but they did. I immediately reported the incident to the hotel management, expecting them to take swift action and address the issue. However, their response was shocking. Instead of taking responsibility and conducting a thorough investigation, they tried to brush off the incident and suggested that I must have misplaced the items myself. It was clear that they were more concerned with protecting their reputation than with resolving the situation and ensuring guest satisfaction. I would also like to note that this hotel outsources their cleaning staff. I was left feeling violated and disrespected by the hotel's lack of accountability and empathy. It is unacceptable for a hotel to ignore the theft of a guest's belongings and attempt to cover it up.

This was not a satisfactory experience. Property is generally in poor state of repair, dated and unattractive. Housekeeping service was inconsistent. Food in the restaurant was unappealing. Apart from the ideal location near the Sea Point esplanade, there is little else to recommend this hotel for.

Overall it was good however my room needed some upgrades to the hardware and the bathroom as well as a deep cleaning in the tub and around the toilet area. I believe my bed was supposed to be a queen or king however it was two twin beds pushed together with it being twin mattresses not just the box spring. In the carpet and curtains seemed to need a deep cleaning. Although I wasn't in the room much it would have been nice to have a TV that showed a clear picture or known that I should have brought my own device to watch. Lastly there was no safe in my room or refrigerator. Other than that the staff was pleasant and very accommodating and my view was amazing.

on the surface the place was nice, but once arriving in my room I noticed spots on the carpet that probably couldn't be cleaned out. Was tough for me to sit on the toilet as there wasn't enough room for me (6'3") to get completely comfortable sitting on the toilet because there wasn't enough space from the sink. Also, killed a roach in my hotel room (not good). They offered to put me in another room immediately which I did take them up on next day, but you don't forget having to kill a roach in your hotel room. Forgot to include fresh towels when cleaning up my room on one day. Also, ran out of shampoo / shower gel and just provided hard handsoap as the only available option. The employees were really nice, courteous and provided an overall good service experience.

Good location in Seapoint , 10mins uber to Waterfront, City, or Camps Bay

I have stayed here ofter the last few years. The room seemed run down, the toilet seat was broken and the it was freezing cold. The aircon was noisy, and did not really make a difference in the room temperature. I really miss Nnandi being there as a manager and having her personal touch on your guest experience.

The staff was wonderful. Very friendly and helpful. As a USA woman I felt very safe.

The view of the oceanfront was amazing and so tranquil. Staff was over friendly and went over and above to make sure we were always okay.

We arrived before check-in and they were quick to accommodate us with a ready room since our room wasn't ready. Room was comfortable. View was nice and able to see the ocean. Staff was friendly, they were filled our water bottles up when asked (water was really good). Stored our bags when we checked out since our flight wasn't until 2330. Good location, right be the ocean, and there are a lot of stores and restaurants nearby. However, there is a restaurant in the hotel. We did not eat there. They offer a shuttle to the airport for R500, we passed because we were able to get an Uber for half the price.