Holiday Inn Express & Suites Charlotte- Arrowood

Great location Great breakfast Clean room The parking is pretty much The staff is friendly

Perfect spot! Near alot of shops and plazas! Was a nice experience and really liked the pool!

Newer property, nicely detailed. Morning breakfast was diverse and well managed.

Everything was clean, the staff was polite and the breakfast was great! Only thing is the indoor pool was unbearably freezing cold as well as the room itself that the pool was in. I chose this hotel for the indoor pool so that was very unfortunately.

The hotel was very clean the staff was amazing! Definitely going back!!

Had a few minor staff issues which good solid management and leadership could/should fix. But the room met my needs and was clean. No serious or maddening issues. It was an average two-night stay. I might recommend this place to other travelers because it is in a convenient location.

Followed the promising reviews and was very disappointed. Spent 4 nights here. Did complain to IHG and got some points. - ROOM CONDITION: Was placed on the 2nd floor in a room facing the back. Window was absolutely filthy, AC did not work well - room felt very damp, toilet paper holder falling off, spot on sheets on bed - SECURITY: someone's car was stolen from the lot the night of June 17th and Charlotte Police were on site the following morning responding. As a result, new sign was placed in parking lot to hide your belongings and lock cars. - OVERNIGHT TRUCK PARKING: the street around the hotel is used 24/7 by tractor trailer drivers who spend the nights in their trucks - also saw them parked in the hotels back yard. Cars were coming and going all night from the tractor trailers. See attached photos - KEY CARDS: Over the course of 4 nights, my key cards had to be reset no less than 5 times. - CHECK-IN: Called to see if there was early check-in and was told there was not (which is totally fine) but was also told there was no early check in anymore because housekeeping is not showing up and then I was hung up on. All the conditions and issues at the hotel seem to be due to management and ownership. I also spent a night at the Holiday Inn Express & Suites Charlotte Airport (108 Airport Commons Dr, Charlotte, NC) the same week and no issues - great stay.

Our room was clean. Breakfast was good. But, the pool was closed the first day for maintenance, which happens. But when it opened the following day, the water was yellow. We booked this hotel specifically for the indoor pool. My son is Autistic and being able to swim is the highlight of any trip. He didnt understand why we couldn’t go swimming. It made for a difficult trip.