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Gran Melia Chengdu Guest Reviews
4.8/5
Amazing
1558 Reviews
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Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(1558)
Positive reviews(1519)
Reviews with photos/video(428)
Delicious breakfast(150)
Perfect for kids(141)
Friendly front desk staff(88)
Has facilities for children(45)
Great swimming pool(40)
Luxurious(29)
Garden view(23)
Excellent afternoon tea(18)
Negative reviews(39)
Panxiansheng
Classic King Room
Checked in Apr 2024
Business travelers
145 Reviews
5.0
/5
Outstanding
Posted on Apr 26, 2024
不錯的 。。
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Biejiazhanzhan
Classic King Room
Checked in Apr 2024
Business travelers
18 Reviews
3.7
/5
Posted on Apr 24, 2024
The hotel is good, the room is also good, but there is a slight smell in the room, the air conditioner needs to be turned on, everything else is good, the breakfast is rich and tastes good. The swimming pool is large and the sauna is also very good. The clothes are washed very quickly. The only bad thing is that someone outside the meeting room smoked indoors during the meeting, and the hotel did not care at all, which was really a bad experience.
I forgot to write about the last time, so I wrote it together, mainly because I didn't take photos last time.
First of all, it's been a long time. From my personal experience, the dishes have really improved a lot. They no longer pursue the Spanish style of the hotel itself, but have more staple foods. The waiter will also ask you which one you like and whether you want another one.
There's nothing to say about the room. It's very clean and you can't tell that it has been open for several years.
The layout is very delicate, and the fruit plate is also very delicate.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Gran Meliá Chengdu, a hotel under the Spanish Meliá Hotel Group, as your hotel and sharing your experience with us. We are very happy to know that you are satisfied with the hotel's food, rooms and services. Your affirmation and encouragement are the source of our continuous progress. We look forward to meeting you again. Wish you all the best! Lu Xiaodi Customer Service Manager
The room is nice, but there is a sink that is blocked and broken. It is a garden-style hotel with a large garden. The best thing is the breakfast, which is rich in variety and very attentive. The overall service is also very good. The children's playground is small and suitable for young children, so don't expect too much. I also regret booking a deluxe garden view room. First, the balcony view is really unsatisfactory and faces the west, and the noise is loud. It would not make much difference to save 200 yuan and stay in an ordinary double room... I had lunch in a Spanish restaurant, the service attitude was good, and the dishes were okay. Overall, I want to give it four stars, and the extra star is for the service staff🤣
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Wangxiansheng68668
Classic King Room with Balcony
Checked in Apr 2024
Solo travelers
40 Reviews
5.0
/5
Outstanding
Posted on Apr 13, 2024
房間很大,前台小張和小龔很熱情,很感謝服務部的cherry帶我回房間,很仔細地為我介紹房間
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CC®
Classic King Room with Balcony
Checked in Apr 2024
Other
17 Reviews
5.0
/5
Outstanding
Posted on Apr 13, 2024
The hotel environment is great, close to the lake, shaded by green trees, and it is very pleasant to take a walk in the evening breeze ~ but there are many mosquitoes.
The room is very large, and the bedding, spare parts, and facilities are all good. It is very quiet to sleep at night, but there are still sounds of passing airplanes during the day, which is not very friendly to me who likes to stay in bed.
There are some small complaints:
The hair dryer doesn't work well, the TV can't cast the screen, and the most frustrating thing for me is the smoke sensor at the door of the bathroom. When I took a shower last night, there was a little water mist, and it actually sounded the alarm, which scared me~
Let me start with the conclusion. I highly recommend it!
There was a power outage at home. I wanted to spend a night at the hotel with my wife. I didn't expect that the first stay at Shengmei was far beyond my expectations. I decided to stay for a few more days and didn't want to go home. The hotel is right by the lake, and the greening is well thought out. The environment is definitely the ceiling of the city's hotels. During our stay, we happened to run into business meetings of several companies. There were many people. I was worried that the service would not keep up, but it turned out not to be the case at all. The restaurant was not crowded at all, and the reception capacity was great.
I chose a suite with a lake view. The living room and the room each have a balcony that can directly see Jincheng Lake (the 3rd floor is better than the 2nd floor 👌🏻). The other hardware is worth the price. There are not many people in the lounge. It is still very pleasant to have some snacks and read in the courtyard. It's just that the mosquitoes outside are too fierce in this season, so I should prepare some mosquito repellent.
My wife had a lot of inconveniences in the late stage of pregnancy and was not feeling well. I had a great time staying at Shengmei these days❤️I would like to especially thank Megan from Shengshi Hongge, Sarah and Tom from the customer service department for their enthusiastic and thoughtful service. The other staff also took great care of us, so I would like to thank them all!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing Gran Meliá Chengdu, a hotel under the Spanish Meliá Hotel Group, as your hotel and sharing your experience with us. We are very happy to learn that you are satisfied with the hotel environment and service. The hotel inherits the ultimate Spanish luxury concept and is hidden by the Tianfu Jincheng Lake. Gran Meliá Chengdu is inspired by the palaces of Jishu. It is a garden-style urban resort hotel that perfectly blends historical culture with luxury and fashion. At the same time, thank you for your recognition of the service attitude of our colleagues Megan, Sarah and Tom. We will share your affirmation with them and all members of the team. Your affirmation and encouragement are the source of our continuous progress. We look forward to meeting you again and wish you all the best! Lu Xiaodi, Customer Service Manager