Cross Chiang Mai Riverside - Formerly X2 Chiang Mai Riverside

Cross Chiang Mai Riverside - Formerly X2 Chiang Mai Riverside Reviews

Cross Chiang Mai Riverside - Formerly X2 Chiang Mai Riverside

369/1 Thanon Charoenrajd, ThailandView Hotel Details
Cross Chiang Mai Riverside - Formerly X2 Chiang Mai Riverside
Cross Chiang Mai Riverside - Formerly X2 Chiang Mai RiversideCross Chiang Mai Riverside - Formerly X2 Chiang Mai RiversideCross Chiang Mai Riverside - Formerly X2 Chiang Mai Riverside
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Cross Chiang Mai Riverside - Formerly X2 Chiang Mai Riverside Guest Reviews

4.7/5
Amazing
79 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.8
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All Reviews(79)
Positive reviews(76)
Reviews with photos/video(34)
Friendly owner(43)
Delicious breakfast(28)
Classy environment(15)
Well designed(14)
Tasty restaurant(10)
Loved the view(8)
Quiet & comfortable(6)
Negative reviews(3)
PHYO PHYO WAI YANG YING
Garden View Suite
Checked in Jan 2024
Couples
11 Reviews
5.0/5
Outstanding
Posted on Jan 16, 2024
Lets try something new, so we booked this hotel. The arrival experience is good. The breakfast experience is good. We had breakfast by the river, nice weather and good quality of breakfast served. The staffs are well- trained and fluent in English. Our room is spacious but the interior design is too complicated, the lighting switch not in good location Everything about this hotel is good except their bed. THIER BED QUALITY IS LOW, VERY UNCOMFORTABLE TO HAVE UN-INTERUPT SLEEP.
Response from Property: Dear PHYO PHYO WAI YANG YING, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside team.
Champ Fab
Garden View Suite
Checked in Dec 2023
Solo travelers
16 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2023
Fantastic resort with nice ambiance and the breakfast at the hotel was excellent!! Recommend this hotel!!
Response from Property: Dear Khun Champ, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside team.
Guest User
Garden View Suite
Checked in Sep 2023
Couples
2 Reviews
5.0/5
Outstanding
Posted on Sep 26, 2023
When you come here, you can feel that Chiang Mai is a really warm place. First, you can communicate smoothly through Line. You can also make reservations for any place you want. Second, breakfast in the morning really makes me feel good. The food is clean and very delicious. Third, the swimming pool is well maintained. The water quality is good and the space to rest is also good. The area is near a river, so it's good except for the humidity. Don’t worry, we will provide a dehumidifier if you request it. This is a place I want to come again next time.
Response from Property: Dear our beloved guest, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside team.
yu zhe
Garden View Suite
Checked in Jan 2024
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2024
Service was excellent. Having breakfast with the river view was amazing as well, even though there were only limited choices for the breakfast buffer, every dishes we order tasted amazing especially the waffles.
Response from Property: Dear yu zhe, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside team.
YuHsuan
Garden View Suite
Checked in Sep 2023
Solo travelers
1 Reviews
4.7/5
Amazing
Posted on Sep 23, 2023
Amazing place and super nice staff:)
Response from Property: Dear YuHsuan, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside team.
Canaless
Garden View Suite
Checked in Sep 2023
Couples
4 Reviews
4.7/5
Amazing
Posted on Sep 23, 2023
A superb hotel for couples in chiang mai. It was located on the riverside, so its view is perfect. Room is super spacious and tidy. Staff are very nice and helpful. The hotel restaurant is one of the best in chiang mai. There is nothing to complain about. The only cons is that it is a bit distant from the old city. But you can call bolt easily in chiang mai so it is not a problem.
Response from Property: Dear Canaless, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside team.
NEO
Garden View Suite
Checked in Jan 2024
Couples
1 Reviews
4.5/5
Great
Posted on Jan 8, 2024
Excellent service, beautiful property.
Response from Property: Dear NEO, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside team.
Mehdi
Garden View Suite
Checked in Jan 2024
Solo travelers
2 Reviews
4.7/5
Amazing
Posted on Jan 9, 2024
Superbe
Response from Property: Dear Mehdi, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside team.
Guest User
Garden View Suite
Checked in Mar 2024
Couples
11 Reviews
5.0/5
Outstanding
Posted on Apr 6, 2024
The hotel is outside the ancient city, but it only takes ten minutes to get anywhere by taxi, which is very convenient. The hotel environment is very good. When checking in, they provide cold drinks and ice cream, as well as customized welcome chocolates. There are also many snacks in the room every day. The breakfast is very rich, with buffet and order. I tried almost everything during my two-day stay. It was very delicious. This is the most comfortable hotel in this trip to Thailand, very suitable for resting. The hotel slippers are really comfortable to wear.
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6/15
Response from Property: Dear our beloved guest, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services. We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest. Your feedback serves as an encouragement for us to continue delivering exceptional service. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside Team.
Guest User
River View Suite
Checked in Mar 2024
Family
21 Reviews
5.0/5
Outstanding
Posted on Apr 5, 2024
Very good experience, quiet and comfortable, the staff are friendly and welcoming. I will choose here next time
Original TextTranslated by Google
Response from Property: Dear our beloved guest, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services. We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest. Your feedback serves as an encouragement for us to continue delivering exceptional service. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside Team.
Guest User
River View Suite
Checked in Mar 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on Mar 20, 2024
Very good hotel! Although it is not big, it has everything. The swimming pool is also very clean. The service staff are very enthusiastic and solve the problem very quickly! Breakfast eggs benny and rice noodles are also excellent. Different snacks are delivered to the room every night. Slippers are also comfortable. Chiang Mai is not big and it is convenient to take a taxi everywhere. It is not like the Internet celebrity hotel. This hotel has excellent service levels. Online, it’s very chill to live here! very quiet! It is very suitable for travel. I will choose this hotel next time I come to Chiang Mai!
Original TextTranslated by Google
Response from Property: Dear our beloved guest, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services. We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest. Your feedback serves as an encouragement for us to continue delivering exceptional service. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside Team.
Guest User
Pool Suite
Checked in Mar 2024
Other
2 Reviews
5.0/5
Outstanding
Posted on Mar 18, 2024
The pool suite we stayed in was big enough. Environment: elegant fully equipped Hygiene: very clean Service: What is particularly worthy of praise is that there was a problem with the hot water on the day we checked in, but it was repaired in time. The waiters took off their shoes when entering the room. They kept apologizing and gave us compensation. The hotel has a car to take us where we want to go. The Chinese waiter Alaya is also very considerate. After we go out for a walk, she can help us call a car back to the hotel. She feels like a caring butler! Breakfast was also excellent.
Original TextTranslated by Google
Response from Property: Dear our beloved guest, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services. We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest. Your feedback serves as an encouragement for us to continue delivering exceptional service. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside Team.
Guest User
Garden View Suite
Checked in Feb 2024
Family
10 Reviews
5.0/5
Outstanding
Posted on Feb 27, 2024
recommend! recommend! recommend! I stayed in 4 hotels in Chiang Mai this time. This hotel is the most recommended and has the best value for money! Except for the free food, all the food is very delicious, very, very delicious, and the breakfast is really worth it! Much more delicious than traditional five-star hotels! And the dining environment is also beautiful: breakfast on the first day was on the lawn of the Oxygen Restaurant; on the second day, the Oxygen Restaurant was reserved and moved to the atrium, where a band was added! Comrades, there will be live singing for breakfast~ Some hardware may indeed not be as good as the traditional five-star ones~ But all the hardware you need for a vacation is available~ balcony, lawn, swimming pool, massage! This hotel is actually suitable for bringing children. Extra beds come with an afternoon tea set~another unexpected surprise. By the way, this hotel has the best soundproofing among the four hotels I stayed at this time~ Of course, there are also suggestions: I hope to add Chinese services! It would be better if the breakfast menu can be changed every other day!
Original TextTranslated by Google
Response from Property: Dear our beloved guest, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services. We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest. Your feedback serves as an encouragement for us to continue delivering exceptional service. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside Team.
Guest User
Garden View Suite
Checked in Feb 2024
Friends
30 Reviews
4.7/5
Amazing
Posted on Feb 26, 2024
I am very satisfied with this hotel. The swimming pool upstairs is good, the breakfast is very good, the environment is good, and the service cannot be overemphasized, it is very good!
Original TextTranslated by Google
Response from Property: Dear our beloved guest, Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services. We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest. Your feedback serves as an encouragement for us to continue delivering exceptional service. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regard, Mario and Cross Chiang Mai Riverside Team.
Daxidizhenzhu
River View Suite
Checked in Feb 2024
Family
10 Reviews
5.0/5
Outstanding
Posted on Apr 30, 2024
The riverside hotel is full of design and has a unique style. The service staff is very polite. When we went out to buy water, they drove us there. Because we waited too long for check-in, they directly gave us lunch coupons for the restaurant, which was a Michelin restaurant. The taste was good and the quantity was sufficient. The elderly man who passed the passage fell ill the next day and couldn't eat breakfast. The waiter expressed sympathy and condolences, and helped to pack toast, which was touching. It was also a big surprise to get Hershey chocolate with your name printed on it when you check in. There is also breakfast by the riverside garden, which is also very distinctive. Although it is a la carte, the food is also very good, but you have to tell the British side dishes yourself, not all the ones in the photos. The crepe with chocolate is the best I have ever eaten. It tastes like almond powder and is particularly fragrant. The restaurant next to the hotel tastes good. There is also a better Michelin restaurant a little further away, also by the river. We went there twice, and the taste and price are very good.
Original TextTranslated by Google
6/8
Response from Property: Dear Daxidizhenzhu, Warmest greetings from Cross Chiang Mai Riverside. Thank you ever so much for your gracious review. We are truly delighted to hear of your positive experience during your recent stay with us. Your kind words about our design, service, and dining options bring us immense joy.It was our utmost pleasure to attend to your needs and ensure your comfort throughout your stay. Your recognition of our efforts, including the personalized touches and our team's empathy, means the world to us.We eagerly anticipate the opportunity to welcome you back to Chiang Mai Riverside for another exceptional stay in the near future.Warmest regards,Mario and Cross Chiang Mai Riverside Team.