Search Montreal Hotels

I recently had the opportunity to stay at the Omni Hotel in Montreal, Canada, and I must say that I was extremely disappointed with my experience. Several issues arose during my stay that greatly impacted my overall satisfaction. Firstly, the hotel's pool was not functioning, which was highly disappointing as it was one of the amenities I was looking forward to enjoying. This lack of functionality should have been communicated to guests in advance, as it played a significant role in my decision to book at this hotel. Moreover, the jacuzzi had a dirty appearance, which made it unappealing and unhygienic. I expected the hotel staff to ensure that such facilities were clean and well-maintained for guests to enjoy. Unfortunately, this was not the case. Another major drawback was the absence of smart TVs in the rooms. In this modern era of technology, it's becoming increasingly common for hotels to provide this feature as a basic amenity. Not having access to smart TV capabilities limited my entertainment options and left me feeling dissatisfied. Lastly, I was appalled to discover that my room had a strong cigarette odor. As a non-smoker, this was an unpleasant and uncomfortable environment to be in. I would have appreciated if the hotel had ensured that non-smoking rooms were truly smoke-free and maintained a clean and fresh ambiance. Considering the issues mentioned above, I cannot recommend the Omni Hotel in Montreal. The lack of a functioning pool, dirty jacuzzi, absence of smart TVs, internet connectivity problems, and the presence of cigarette odor in the rooms made for an unsatisfactory experience. I hope the management takes these concerns seriously and addresses them promptly to improve the overall quality of their guests' stay.

Express hotel, average

This hotel in Old Montreal has a wonderful location, so close to great restaurants like the new Moishe’s Steak House, and Holder. It is small, clean and comfortable with lots of large windows. The reception and breakfast area is large and light. The Loft rooms are very comfortable and spacious with Molton Brown amenities and a Nespresso machine. The large windows open and have pretty flower boxes. The layout of an ‘open concept’ bathroom and closets might not appeal to all, but we liked the quirkiness. The decor could stand some updating. For example, the two occasional chairs in our room were quite worn and the hallway carpet stained. Our housekeeper was excellent. Reception staff were generally accommodating. The food at breakfast was excellent but the service could stand improvement. One morning it took 30 minutes to get a cappuccino. In fairness, another morning’s room service breakfast arrived promptly. But another morning we seemed to be forgotten. This may be a post-Covid staffing problem however. At check out, a detailed statement of daily charges and credit certificates was lacking. When we arrived, we asked for additional pillows but none were available initially. We got one the second night after the other woman who had it checked out! We would probably stay here again if these small but irritating issues were fixed.

This W is quite small, the lobby is not big, but the style of W is still there. The ordinary wonderful rooms are really common to the truth, and it seems like a magnified version of the domestic hotel. The small suite is OK, so you can. The location is next to the old port, the location is quite good. There is a small bar on the second floor of the hotel, but there is basically no one on the second floor.

Before departure, there were few reviews of the hotel. I checked in with doubt and entered the lobby from the old-fashioned high-end feeling at the gate. Although it is not like the luxurious lobby of some big-name chain hotels, the small and exquisite lobby of Burks instantly attracted people. After checking in smoothly, I went to the room. Although I chose the most ordinary room, I was attracted by the elegant and simple decoration and supplies. The color is mainly elegant in white, gray, and black. There are Nestle coffee machines and JBL in the room. Bluetooth audio and other small equipment, toilet equipment is also very high-end, also has slippers rare in Canadian hotels. Bedding feels particularly comfortable, and is more comfortable than Fairmont's. The hotel is located in the most lively area of Canada. Turn left and then turn left to the commercial street. There is lesuire shopping mall diagonally opposite. There are western food such as five guys and McDonalds. 20 minutes, observation platform observation360 is in the building behind the hotel. The hotel service is also very good, the doorman and front desk manager are very friendly, really pushing this one

This hotel is considered to be decorated in North America with great care. The suite I ordered was very worthwhile. I ordered the decoration. After I came back, I didn't think about that city but this hotel! During the epidemic, hotels are stricter on wearing masks and temperature checks

Wow! I think the Montreal Chateau Champlain might be my new favorite hotel in the world! Okay, it might have to stay in second place because the Westin in Shanghai, China is pretty epic as well-- but it is definitely my new favorite hotel in North America! And I travel a lot! This was my fourth time coming to Montreal for the Marathon, and we picked the Marriott because I could use points. I had no idea I was going to be so delighted! From the check-in with a charming young man who made an effort to put our rooms near each other and gave us late check-out so we could shower after the race and even upgraded me as a loyal Marriott member to the wonderful breakfast to the work-out room... everything was terrific! The blackout shades were amazing, and I was in awe of the toilet that sensed my arrival and lit up and heated itself to body temperature... High tech! The bed was huge and so comfortable that I actually just lay there for hours on Saturday morning, blissing out on pure rest for the first time in far too long! We were having such a great time that we debated staying another night after the race, but alas, duty called. Instead, we decided we would need to return again soon. I will never stay anywhere else in Montreal! Oh, and did I mention that there's a metro stop literally under the hotel? The parking (owned by a different company) was my only complaint; but now that I know I can metro everywhere, even that is solved!

OVERALL: I stayed here for three nights while I attended a conference. Overall I thought it was a fantastic place and would not hesitate to stay there again on a future visit to Montreal! ROOMS: Extremely clean, new, and refreshed. Beds were comfortable and a variety of pillows (firm vs. soft) were provided. There were ample outlets (standard electrical and USB) at the desk and bedside lamp, just as you'd need. Lighting was good. Two soft white robes were provided and housekeeping was consistent and great. My only quibbles on the room (638): The window faced an alley way/side of a building, and as such, there was basically no view and no significant natural light. In addition, the location of the toilet and the bathroom vanity were such that there was insufficient leg room while seated on the toilet -- and I'm 5'3”! For future stays, I would simply work to avoid that room due to those issues. SERVICE: Everyone at the front desk was lovely! Very helpful at check-in as well as departure (I required a very early taxi ride -- they helped me think about timing and also called the cab for me). Extremely courteous. OTHER: There is a little café (Les Moulins la Fayette) inside the hotel which serves great coffee and fantastic pastries. Staff were lovely and friendly. LOCATION: Directly across from the conference center -- I went in March and didn't even take a coat to the conference, simply dashed across the street! For meals, there are countless delicious restaurants within a 5-minute walk.

Don't recommend this hotel. This hotel doesn't even deserve 1 star, should be -5 (negative 5) out of +5 (positive 5). Unless you plan to pay a high price for a ”slump” experience, look no further, this is it. My first time to Montreal and will not visit again because of terrible experiences in this hotel. Reasons: 1) Did not honor what's advertised. Expedia stated that it offers valet parking, but it's not. It's self-park. I would not have stayed in this hotel had it not listed ”valet parking” as part of package price. 2) Concierge staff, Mikal, provided unclear and vague information on garage entrance location. Had to ask three times before Mikal walked a bit further to point the side entrance. It's off the street, had he not pointed it out, I would have missed it. I did not see it when I drove by when arriving at the hotel. 3) Made no efforts in guarding customer confidentiality and data: Lack of clear boundary on who can and can't stand behind the front desk counter: This made me feel uncomfortable seeing how any staff, housekeeping, security, front desk, guest services, even manager, Tamara's friend could stand behind the front desk counter to look at any computers and customers' information and data. This could come across as careless handling of customer confidentiality and data. There were two boxes with customer room assignment and data at the counter, even guests in line would easily access if they want to. At one point, there wasn't any staff at the front desk or in the lobby, all gone, with guests waiting, which if they want, they could easily access customer info. The hotel staff don't seem to care. For example, when Tamara checking me, Carl, Jason, Axel, Mikal and Tarama's friend all came over to peek over Tamara's computer with my profile and data on the screen. 4) Lack of sensitivity and priority: Housekeeping Carl, Front Desk Staff: Axel, and Jason, Concierge: Mikal, Manager, Tamara, were all busy doing their own things. At one point, there were 12-15 guests in line with Jason working alone while other staff focusing on other tasks rather than checking in guests to clear the waiting line. 5) Tamara offered me an upgrade, which was a terrible upgrade. Gave me things I did not need and a run-down and dirty room full of issues: hairs all over, dented walls, dented refrigerator, dark room, dirty sinks, food residuals on the chair, dirty carpet, warm (not hot) shower temperature, dusty surface, dirty walls., lack of enough electrical outlet, and many more (recorded with videos). 6) Negative attitude by some staff such as Axel, accusing me being disrespectful and screaming at him when I was not. He hung up my phone call abruptly three times when I called from the landline to raise cleanliness issues after arriving the assigned room. Axel also did not practice active listening. When I called I was hoping they could help locate a clean chair. Axel did not wait until I was done talking by cutting me off saying, ”Jason, seems t