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Everyone was very nice. The hotel was clean. Check in was easy. The location was right off the highway and near many chain stores (Target, TJ Maxx, Old Navy, Bed, Bath, and Beyond), restaurants, and a grocery store. There was a free grab-and-go breakfast (muffins, oatmeal, yogurt, juice, coffee). I only had one problem. I am allergic to feather pillows. There were 6 pillows in our room, all were feather pillows. I called down to the front desk and asked for a different pillow. They said they would have to check to see if they had other pillows. Minutes later a very nice person from housekeeping was at my door giving me another pillow....which was also a feather pillow. We ended up having to buy new pillows for our stay.

I went to Morgantown to visit my family, and we stayed in Hotel M. This was by far one of the best hotel I have stayed in. Everything was clean and they services was very good. Sam and Dev were the nicest people I have meet and they also did everything I asked. Overall this hotel was very clean and the staff was also very nice.

This was one of the cleanest and well presented Hampton properties that we have stayed at. From the moment you walk in to the lobby, the adjacent dining area, the hallways, and the room, this property really stood out. The small firepits outside the hotel were a great touch, especially for the cooler late summer evenings. The room was very clean, without anything to note on the contrary. Even the A/C unit in the room (something that in many hotels is loud all evening as it turns on/off) was relatively quiet. Finally, the staff and their helpfulness were the final exclamation point, giving this hotel a much deserved 5/5 rating.

We needed to check in after midnight while on a road trip. I called in the early evening to be sure the front desk was aware so my room would still be there. They said it was no problem and it wasn't! The check in guy Tito (or Tino?) was so friendly and helpful at 1am. Im talking smiling and courteous! This guy really made me feel safe and welcomed. We stayed in a King Suite. I sleep late and may hubs will wake up at 7am so I'm the suite he can go sit on the couch and watch tv without bothering me. The bed was really comfortable and cozy. The couch was a pull out but we didn't open it. It had obvious stains so I didn't sit on it without the extra blanket put on it. In the morning I called to ask for a late check out. Later then I expected to be accepted and the desk clerk (not Tito but another nice guy) granted my request! I was so as this really helped with my travel plans. Outside they have a little covered smoking area and if you are lucky you will see one of the kitties that lives there! The staff has put special bedding for them as well as food and water. I travel with cat treats JUST FOR THIS reason! I was so excited! I ran into some housekeepers out there and they told me the local trap/neuter/release folks won't come up there to help. The property has a tiny little indoor pool. I would absolutely return to this property.

When researching my motel of choice, I saw several reviews that this place was dirty. My bathtub was a bit dirty and room looked a bit old, but was not terrible. However, you expect your room to be clean upon checkin. Customer service is sorely lacking though The main entrance was closed and had a sign directing to me to another door. That door was locked. Not very welcoming to guests. My biggest issue was the next morning. My toilet had broken and would not flush, so I went to the front desk. The crotchety old woman would not even look up until I said good morning. Even then, it was like I was bothering her for interrupting her work. When I told her about the toilet, she said she would let maintenance know. Then a couple seconds later, she told me that if I ”need to use the commode”, I'd need to use their plunger. I told her that I am paying a for a fully night's rate, I should not have to perform my own maintenance. She snapped back that ”There's nothing I can do” because the maintenance person was not there. This was during working hours about 8:30 AM, not like it was 3AM. I then told her to give me a key to unoccupied room since the restroom in the hallway was also Out of Order (great maintenance smh). Clearly upset, she handed me a key and didn't say anything other than ”I need it back” ASAP. When I entered the room, I saw that it was clearly used. I was hoping that someone had just checked out and that no one would re-enter. No one did, but the room obviously had not been cleaned/sanitized so that added to the issue. When I finally checked out, she did not even look up or speak to me. I don't want to imply that all employees are like her ( the young man that checked me in the night before was friendly), but I'd be willing to bet that she has been rude to others since she was to me before I had even said a word to her. As for the 2 key system, on one hand I like the added security (makes me wonder if there have been issues in the past?), but it became a hassle when the outside door key would struggle to work. I had to play & turn it several times. Room itself was mediocre, but definitely not a place I'd like to stay again.

I admittedly glanced through my Hilton app and reserved this room for my daughter's travel ball tournament to be held at WVU this weekend without checking reviews. I did so, because I use the app frequently and have never had a bad experience at Hampton/Hilton without it being quickly resolved in a professional manner. This was the closest Hampton to the Rec Center @ WVU so I booked it. From the time I walked in, I noticed the cleanliness of the hotel was lacking. There was sticky stuff on the floor along with when I got out of the elevator and I kept going to our room because we had been driving several hours and I figured that our room would have the Hilton Cleanstay. Boy, was I wrong! The room smelled bad as soon as I opened the door. The beds were made. I sat our things down and began to unpack. I immediately noticed the bathroom floor was dirty and the bathtub was also dirty. There is a broken nut in the toilet. Later I learned that my bedspread had several stains on it and I found myself unable to sleep. I am not one to cause a fuss and try very hard to make do with what I have. I unsucessfully tried sleeping through the night and finally went down to the front desk at 5 am to ask if I could please have a new room. The lady at the front desk was immediately dismissive, confrontational, and said I should have said something last night. While, yes, I of course should have looking back, I don't think it was my fault the room was not cleaned. I will skip the other details here, which ended up in her telling me she would tell her manager when she came in and they would have the room cleaned for me by 9. I came back to my room at 3 pm after our matches and my bedspread was changed but the floor and tub were still nasty. I went back downstairs. A new receptionist was there. I asked for a new room, she said they're all dirty and said she would send housekeeping up when they could. We waited in our room and a gentleman came up, granted the nicest person I have encountered while here, and he said the dirty bathroom was from wood glue and he cleaned and disinfected the best he could. I am stuck here until tomorrow because this reservation cost me over $300. I wish I had seen the other recent reviews. Please do not waste your money coming here. Not to mention some sort of sediment is in the sinks, toilet, and tub, so I definitely would not eat or drink the water/coffee here. If I am able to leave my photos on the review later, I will attach them. In the meantime, please listen to the other reviews + my own because you will undoubtedly regret it due to the lacking customer service + basic empathy for another human + lack of housekeeping in this building. I never leave reviews, but this establishment blew my mind.