Hyatt Place Columbia Harbison Reviews

The front desk staff were super accommodating and friendly! As were all of the employees at this location. Everyone went out of their way to make sure people were cared for. It’s close to most places in Irmo.

The hotel room itself was nice and spacious. The breakfast was sparse and the employees were rude except for the front desk clerk. She was very nice but the folks in the breakfast area were rude to everyone and there was barely anything out to eat. We had to ask multiple times for any type of bread to run through the toaster. The eggs were actually a shade of green. I have photos and a video if you need them.

Great staff , clean rooms , quiet safe area , coffee and water was available upon arrival. Definitely would recommend tho I have had the Hyatt experience before always great to ease travel lag with family, spacious suite style rooms.

Very comfortable and well-equipped, with a restaurant and bar downstairs.

Sanitation is poor, the room has a weird smell

Rooms were under remodeling. My room was missing a room number. I did not have a mirror in my room and was missing a light above the sink. There was no way for me to look at myself while getting dressed because there was no mirror present. All the staff told us was that renovations would be done from 8-5. They never told us that our room would not be equipped with the standard necessities. Also, I was told that I could not switch rooms because they were sold out but also there could be no refund. It was a lose-lose situation for me. The Ice machine was also not working but they provided an ice container with glasses as though it was working. I was highly disappointed that I paid for a room with these conditions.

After paying online and checking and receiving my room key. I proceeded to the elevator and the front desk clerk came behind me and said she forgot to charge me an additional $50 deposit for each night that I would be staying. I immediately felt aggravated. I paid and processed to my room after a long work day. Let’s just say the entire hotel is under renovation I assume with no cleaning staff because dust and debris is everywhere. I finally get to my room with no working heat just lukewarm air blowing a toilet that ran all night long. Paint patches on the wall and stains of who knows what on the couch. This place is not ready for guests and clearly poor management. Total waste of my money

The travel site I used gave the hotel the wrong number of beds. I reserved two rooms with two beds in each room. The reception desk personnel said that was not what the travel site had sent to them. They received two rooms with one bed in each room.The hotel was fully booked so we could not exchange rooms. One person had to sleep on the pull out sofa. The hotel said there was nothing they could do concerning the reservation and I needed to contact you. This is not the service I have come to expect from this travel site.

This visit was awful. We have been staying every week since dec. There is never a mgr around to talk to after five and no one returns your calls. Will look for another place to stay after this week.

Staff was absolutely amazing! I have 2 small children and they talked to them about whatever interesting fact was important at the time!

First the room I reserved was not available so they put me in an accessible room. It had the smallest darkest shower and the ac/heater had issues it ran all night and never got the room the right temperature and the floor was soaking wet. Someone had sprayer bleach cleaner to mask the smell.

Renovations were an inconvenience. They also put me in 2 bed room when I booked a king sized bed room!

The customer service definitely could have been better. Was told because I booked by third party and not through the actual site that my reservation for a king bed could not be honored. I requested a pack n play for the room for my baby. The pack n play was in the room but did not have did not have the mattress, leaving it useless to us. When I asked the front desk staff, she called the manager who told us this is the way they come. I can assure you they do not come this way. You can’t put the baby in a pack n play without the mattress. See attached pictures. You can see the bottom of it, which has a hard metal piece you can lift to store it. This was a very simple accommodation I requested and they were not able to help. Probably won’t return.

breakfast choice was not the best i hoped for. The front desk was friendly and eager to help, although i did not get the connected rooms i asked for.