Crowne Plaza London - Gatwick Airport

Crowne Plaza London - Gatwick Airport Reviews

Crowne Plaza London - Gatwick Airport

Langley Dr, Crawley, United KingdomView Hotel Details
Crowne Plaza London - Gatwick Airport
Crowne Plaza London - Gatwick AirportCrowne Plaza London - Gatwick AirportCrowne Plaza London - Gatwick Airport
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1 night

Crowne Plaza London - Gatwick Airport Guest Reviews

4.1/5
Very Good
115 Reviews
Verified reviews
Location4.1
Amenities4.1
Service4.2
Cleanliness4.1
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All Reviews(115)
Positive reviews(97)
Reviews with photos/video(4)
Negative reviews(18)
Guest User
Standard Double Room
Checked in Mar 2024
Business travelers
33 Reviews
5.0
/5
Outstanding
Posted on Mar 18, 2024
早餐豐富 環境優美
Translate
John
Checked in Jan 2024
Business travelers
5.0
/5
Outstanding
Posted on Jan 28, 2024
Room was clean and well appointed. Staff friendly and helpful.
Jess
Checked in Jan 2024
Other
1.0
/5
Posted on Jan 25, 2024
All night there were really loud noises that were very loud and would wake you up. We had to leave early in the morning so I had put my room service tag out so breakfast could be available for the kids while we got ready. It was never collected so we had no breakfast. When we called the front desk to complain they were really dismissive.
Graeme
Checked in Jan 2024
Family
4.0
/5
Very Good
Posted on Jan 25, 2024
Good location to Gatwick. 15min bus ride. The property is quite dated. The rooms are huge which was great. My daughter was sick and the staff were very understanding
Brendan
Checked in Jan 2024
Other
4.0
/5
Very Good
Posted on Jan 15, 2024
The hotel is having some renovations, so quite a long walk to get to out room. There were traces of the builders on the carpet and stairs near the room. Otherwise comfortable room, very good breakfast and excellent staff.
YASH
Checked in Jan 2024
Couples
1.0
/5
Posted on Jan 7, 2024
The rooms are very tiny , the staff does not give clear directions, breakfast is done by 10am, no microwave in the room or lobby
VictoriaDD
Wheelchair Accessible Double Room
Checked in Jan 2024
Couples
1 Reviews
4.5
/5
Great
Posted on Jan 8, 2024
The location is a bit far from Gatwick, need to call a taxi and quite expensive. Other than that the service is great
Response from Property: Dear Victoria, Many thanks for your feedback following your recent stay with us here at Crowne Plaza London Gatwick Hotel. Your comments are greatly appreciated, and I will sure look into. I hope you return in the future, Kindest regards, Anna ZienteraGuest Relations Executive
Margaret
Checked in Dec 2023
Other
5.0
/5
Outstanding
Posted on Dec 28, 2023
Excellent room
Eric
Checked in Dec 2023
Other
5.0
/5
Outstanding
Posted on Dec 23, 2023
Brilliant stay
Philip
Checked in Dec 2023
Family
3.0
/5
Posted on Dec 22, 2023
Staff really nice but your had to walk to the end of the world to get to your room. The Hallway reminded me of the one in the movie The shining.
Paris
Standard Room
Checked in Dec 2023
Couples
10 Reviews
5.0
/5
Outstanding
Posted on Dec 25, 2023
Excellent upon arrival was upgraded without asking. absolutely wonderful gesture, staff was 110% wonderful helpful people all thru the stay. Couldn't of asked for a better experience.
Response from Property: Dear Guest, It was wonderful to have you staying with us. Thank you so much for taking the time to write about us and sharing such positive feedback. We truly appreciate your responses and comments, and I am truly delighted to know you enjoyed your stay. We sincerely hope that we will have the opportunity to welcome you back to Crowne Plaza Gatwick Airport Kind Regards Anna Zientera Guest Relations Executive
Dan
Checked in Nov 2023
Couples
4.0
/5
Very Good
Posted on Nov 27, 2023
Breakfast could have been a little better. Having my room key still work on returning from breakfast would have been nice. Room was excellnt (club level), a second water and second robe when there is 2 pax would have ticked all boxes
Trevor
Checked in Nov 2023
Couples
5.0
/5
Outstanding
Posted on Nov 24, 2023
Staff very helpful
Dan
Checked in Nov 2023
Other
5.0
/5
Outstanding
Posted on Nov 20, 2023
Excellent hotel only thing that let it down was room 250 window broke had traffic noise all night but will stay again excellent staff food and service couldn’t fault it would recommend this hotel to stay in
Ayeasha
Checked in Nov 2023
Other
5.0
/5
Outstanding
Posted on Nov 10, 2023
I was very pleased with the cleanliness of the room. Good room service and friendly concierge.