The Highland Dallas, Curio Collection by Hilton Reviews

Hotel staff was friendly and rooms spacious and clean. We had a great time 😁

Awesome hotel I always like to stay here the food was a great

I really was disappointed and I am a Hilton honors member. My Wi-Fi didn’t work. My television didn’t work I couldn’t turn my light off my room was freezing. Finally I got the heat to work. It really was not that wonderful. They’ve tried to be very nice at the desk, but I have to say my room was really not fabulous. I thought it was going to be much nicer. I have heard good things, but I did not have that experience. Additionally, I had a wonderful experience in the restaurant they have the most wonderful woman who took great care of me. She was really outstanding, and I made a point to let the manager know. I wish I didn’t have to complain. I am not really a complainer, but the room was really not great. I did get a fan as requested and that was nice. I hope they take a look at that room, it really just wasn’t a great one

Came for sorority parents weekend for my SMU daughter and location was first reason why I chose The Highland. Check-in staff was very friendly and kind. Room was comfortable. One thing I would recommend is not to have plastic shower curtains. Putting a half glass would just add a touch of higher end and higienically cleaner. Other than that, stay was good.

Property was in good condition. Staff were polite but unresponsive to some billing questions which have yet to be resolved.

The hotel is well-located for SMU families within walking distance of the campus. There are several stores and restaurants nearby. The bed is comfortable and the room is spacious. The negative points: When I checked in, I was placed in room ending 12, which was on the noisy side of the hotel. The freeway/cars woke me up at 5 am. I asked to change rooms and was placed at the side of the hotel with rooms ending 20-31. It was a better experience without noise and facing the pool. Another downpoint was the cleaning lady waking us up at 8 am on the checkout day. The hotel should have better control of checkouts and instruct the cleaners not to bother guests before checkout time at noon. If guests check out earlier, cleaners will be informed by staff.

There was lots of water damage to the ceiling in the shower area. The water wouldn’t stop running from the tub faucet even though the shower head was going so the water was constantly filling up while showering. The sink also had poor drainage and kept filling up. The actual hotel was nice but the bathroom was not up to par.

The Highland had what we expected, beautiful clean rooms, an amazing restaurant (Knife), wonderful amenities, and best of all world class service from the front door to every member of their team we encountered.

Great location. The restaurant is pricey but nice. The restaurant tried to put me off in corners or bar as I was only one person. I walked out and went up SMU boulevard and had a great time. Stuffy manager of hotel restaurant. Otherwise, a nice facility.

Great staff when I checked in. Nice bar atmosphere, clean and quiet room! Would stay here again.

Wonderful stay at this hotel! Loved the decor throughout the hotel. Knife restaurant was amazing as was the Spa. Would definitely stay again!!

I have rarely felt sad when I spend money on accommodations. I left feeling sad, disappointed, and angry that I had spent my hard-earned money on this hotel stay. The person who checked us in was indifferent at best- not polite, seemed bothered to check us in, and did not explain anything about the hotel (where the gym is, check-out time, etc.) We paid $373 for one night! There were none of the niceties that would be expected of a 4-star hotel- such as robes or a minibar. We wanted a coke and my husband went to find a vending machine and was told the hotel did not have one. Just truly- the entire experience was a disappointment. I did not contact the management to complain because I do not feel like there is anything they can do to improve our stay. Would not recommend it unless you like wasting your money.

The Highland markets and advertises as a higher end and it needs a freshen up and upgrade big time. It is stuffy, the furniture in the room was stained and super dirty (especially the desk chair). No internet TV, they charge for internet or you almost need to give your social security to get slow internet. The staff can not even give their name when they answer the client services phone calls, not held to a high standard. I’ve stayed in many hotels locally in D and in the world and this was a bit disappointing. Knife the restaurant is high end and it kind of doesn’t match with the service in hotel. They don’t have an inviting “ambiance” in the lobby. An upgrade needed or charge like any other Marriott Courtyard. Sorry HH. Step up.

Great service, location, location, location. If you like to ride bicycles on great concrete wide trails, this is you’r stay!