Donatello Hotel Reviews

Dr. Barber arrived to a quiet lobby. It was big, clean, well-lite, and quiet. She was great fairly immediately. She was greeted and welcomed well. Things went a little south when she was asked for a 300 AED deposit. The money we gave her was for her clients, so because of their hotels policy, she didn't get paid for working because she couldn't work because this hotel took her money for their policy. Dr. Barber is 46 years old. She didn't arrive with children. There is reason for someone who is a doctor to mess up your hotel. She liked her room, but was unhappy about it not facing the front of the hotel. Another that didn't make any sense was, she could have her balcony door unlocked because the humidity. I'm not sure what reception was smoking, but Dubai doesn't have humidity. We're in the desert of Meliha where it's 112 degrees -125 degrees easily. Overall, we're ok with this stay, but we're not happy with what we have reported here.

They will ask you to pay a deposit of $100= 300AED that no other hotel in Dubai ask for and it has to be in cash so they can return it to you. The first floor rooms are too noisy as if you are joining the party they’re having in the club at the ground floor. Furniture of the room is so old and the colours are depressing. When I asked for the room to be changed the reception was like we are fully booked I had to talk to a different person to get it changed. Definitely not worth the money, Ibis walking distance from this hotel and way better quality.

Hello I stayed in this hotel for a total of 5 nights, it had good staff and almost decent service. In my opinion, his breakfast was repetitive and not interesting. The view from my room was facing the wall of the building due to the fact that it was the last floor. 2 issues upset me, one is that I was fined 35 ٍَِAED for a small glass and they forgot to clean the room on the first day of my stay, which I called to inform about this issue. In general, I am grateful for all the efforts of the kind and polite staff of the complex

5-7mins from metro, quite close but still not easy to walk during summer. Not very close to main attractions(different zone) Service was good. They upgraded our room to sweet-room which was sweet. Pool is currently under construction(remodeling). I could use holiday Inn pool instead but limited time only. There was quite loud noise during the night, I was staying at 4th floor. I didn’t mind much but anybody can’t sleep with little noise, probably stay either 1st floor or not here. Breakfast was fine. Nice 4 star hotel.

Services from all levels are good. Friendly & helpful staff. Especially the front desk staff. I enjoyed a free upgrade to suite - which was very nice, and thankful for that. Room renovation - a bit old. Location is fine as very close to metro station as well close by 24 hours supermarket & pharmacy.

The check in is delayed and gentlemen on check in counter is rude.

close to mall of the emirates and convenient local shops and shawarma and turkish restaurants the hotel has 3 good bars at reasonable prices with draft beer and sport tv large comfortable rooms and a small pleasant rooftop pool and gym

I arrived late the same day at 12 am, and they kept me waiting long time for around 1 hour to verify the payment of trip.com with hotel. In addition to the room which i booked is not available, they upgraded me to suits which is so hot and it has an AC issue after almost another 1 hour they gave me a family room. Is bad experience

Change of plan. Didn't stay at the property. Booking was nonrefundable.

Really nice place. People really kind! Recomended. The breakfast really good and the room really big.

I recently had the pleasure of staying at Hotel Donatello, and it was an exceptional experience from start to finish. The hotel staff was welcoming, the rooms were beautifully designed, and the dining was exquisite. Highly recommended!

On arrival, there was no one to help us with our baggage or to tell us where to park our car. We pre-booked and paid for 3 guests, but had to pay extra unexpected costs on arrival. The rooftop area was being used for a gala dinner that evening (without informing us), which meant we could not use the rooftop area, swimming pool, restaurant or gym which is included in the price. The area is great and the room itself is huge, clean and very neat. The service and lack of communication/care for their guests ruined this potentially great hotel stay.

So good, near to metro station, clean nice very good reception

Difficult to access, bad smelling