Hilton Hotels in Fort Lauderdale

Our flight was canceled, and since we needed to stay over we were referred to Sonesta by a local. Beautiful and clean!

This hotel was a joke. It already started when checking into the hotel. I did book 2 rooms over booking.com and already paid in advance so the only job for the front desk was to hand over the keys and inform us about the 200$ deposit for each room - annoying that such things aren’t communicated previous but still not the worst thing. The receptionist was that incompetent that she was not able to collect the money from booking.com. She kept telling us we only had paid for one room and the second one was not paid for yet and we had to talk to booking.com to clear up that issue. Complete nonsense we kept arguing for over half an hour and showing her our credit card recipes and she was 1st unable to retrieve the money from booking and second absolutely rude and not helping. She did not manage to provide us with any receipts and when we askd if we can just take a picture of the sheet we had signet where it stated that at least the 1st room was paid fore (after she was not able to print out a reciept) her college just kept shouting “thats the property of the hotel”. rude dude. Non of the personal there was helpful - i dont want to say any names because i don’t want them to loos there job but stay the hell away from them. So we had to pay for the second room again and I immediately called booking.com. I got to a really helpful girl and she confirmed that everything was paid for and ok from my side - then she called the hotel - after she got back to me she informed me that she talked “to someone who was really familiar with the problem but didn’t want to state their name to her” - like a coward - if you make a mistake stand up to it! Well the nice girl from booking.com did also tell me she had to “lecture the front desk” of the hotel on how to collect money from booking.com - such a joke as if it was not their job to do such things every single day. At that point i was so pissed at the hotel that i would have left if i had not invested that much money! (way to much if you ask me for what they are providing - totally overpriced) Later the girl who messed up at the front desk did inform us she had canceled the extra charge on our credit card - we will see if she did otherwise we will definitely take some legal steps. That was just the start of the stay … we thought we will stay in a nice 4* Hotel like they advertised on booking.com - hahaha such a joke…. On google it is only classified as a 3* hotel so big lie there. The beach is unusable due to huge amounts of sea**** - impossible to swim because they do not even properly clean the beach. The chairs at the pool are free to use but the sound of the air conditioning is so loud that you can not hear the ocean … not what i am hear for - same goes for the balcony (+ plus nice side note that the air conditioning blows right onto your balcony making sitting out there impossible. For the beach you either have to bring your own beach chairs or rent one chair for 15$ plus a umbrella for another 20$ per day. They al

Although the hotel was under construction in some of the areas, we enjoyed a wonderful weekend at the Palace. We upgraded our room to the honeymoon suite with a jacuzzi in the spacious room which also included a tub bathroom. The resturant food was above average and the staff was pleasant and very helpful. We were 3 minutes from the beach and saw the sunrise on sunday morning. We certainly plan to return and try for an even better upgrade if possible!

Nice hotel in great location with direct access to the beach and local restaurants. Service was OK, the team always seemed to be trying hard to deliver best possible service, only exception was at the Breeze Cafe during the daytime where the lady really appeared to lack interest in being at work. Wonderful pool area which was surprisingly busy and good atmosphere watching the Fifa World Cup on tvs at the bar. Room was OK, good facilities. Only criticism was door lock to balcony didn't work and there was a horrendous smell on first day - like a dead animal or wet carpet?. I left the balcony door open whilst in the room to air it out which seemed to resolve it.

great are you very clean nice no complaints great service the staff very courteous welcoming any calls or problems they're right on top of it quiet yep very clean not one complaint very safe

I just stayed at this hotel from 9/27 to 10/1/22...Worst experience I can remember in any hotel I have stayed. I was beyond disappointed. I don't even know where to start. I was charged an extra $82 per day and was not informed of these charges when I arrived only at check out. They charged me $42 per day to park my car. Nobody notified me of this at check-in or in my booking. When I expressed my outrage the front desk said you will need to speak with the 3rd party you booked with [when I contact the third party I booked with they said speak to the hotel, what a joke]. Then the lady at the front desk pointed out that I was notified and I had initialed it on my check in sheet which was in little fine print on this sheet they give you when you check in and you have to initial each line and there is like 7-12 items....who is going to stand there and read that for an hour? seriously! and I had just traveled all day and I wasn't turning around and going home! Then I noticed at check out again that there is a $39 resort fee per day! [Now I understand this is Ft Lauderdale and on the beach so I get it, it is expensive, but all I ask is for was proper disclosure...let the customer know upfront that you have hidden and secret fees and that you do unethical business...that way I know going in and it is expected. So my room ended up being almost $300 per night before taxes and the additional area fees for a beach hotel there. I booked it at $171 per night and that was why I choose them for the price. List of the other things about this hotel that were awful; no room service [even though they have it on the room phone as a button], no ice or ice machine [ you have to ask for ice to be brought up to your room or go down to the restaurant and get it yourself...I called for ice twice in 4 days and never received it ever, I stopped asking]. The restaurant food is way over priced and poor quality. The service is slow and lacking. Takes 35 mins to get a to-go burger in an empty restuarant. The rooms are old, furniture is dated and very uncomfortable [my tailbone still hurts from sitting in the chair in the room]. Usually no one answers the front desk phone and no one there at the desk when you go down. The bathtub is a death trap [getting in and out and rusted]. Room stunk of a musty odor. The bed was concrete hard, just awful bed very uncomfortable and felt old. The TV picture was so dark you couldn't watch it and they locked down the control buttons for brightness so no way to make it brighter. When I got my car back to leave it was filthy. I understand it being parked but seemed like it was parked outside not in a garage, just covered in dirt it was filthy and I had to go to the gas station and clean the windows good just so I could see. It seemed like nothing but kids worked there mostly. I was given canned answers with an I dont really care attitude when I was checking out and found all of their hidden charges. I felt like they could care less about my concer

I had such a great experience here at this hotel! The workers are absolutely the sweetest people ever, nuno and rolph were the the most respectful and kindest people to me. The service there is so helpful, quick and has quality food. Over all my experience was wonderful and I would 100% recommend coming here.

Stayed here for a couple of nights with the whole family (2 adults, 3 children). The room was nice and spacious, and as usual the beds are awesome! Cleaning was also good. Frontdesk was very accommodating & friendly. A huge plus for free parking at the hotel. A nice & clean pool at the 4th floor, although the wind was somewhat bothersome. Then there is the restaurant. Really good food/menu for all the non-allergic, but a quite limited for all with gluten or egg allergies. However the staff make up for this, in particular one server for the 2 days we stayed there - Dimitri. They should really take care of this guy, he is gold & truly understood our difficult time with dealing with these allergies. There is however a major problem currently at this hotel, that I overheard will be solved in the near future: The elevators. One hotel of 11(?) floors to share 2 elevators? We ended up spending quite an amount of time just waiting for the elevator to be available. And believe me, with 3 boys this ain't easy.