DoubleTree by Hilton Jiangxi Fuzhou

The air conditioner in the room was broken on the last night, and the temperature was as high as 28-30 degrees. It was useless even if the air conditioner was turned off, and the air conditioner could not be adjusted in the room. The hotel recommends adjusting the temperature by opening and closing the windows. :( After turning off the air conditioner, I opened the windows for one night in winter. When I woke up in the morning, the room temperature was still 26 degrees. It was so hot that I couldn't sleep all night. Ctrip was very surprised after learning about the situation. They helped solve the problem promptly and communicated with the hotel. Ctrip's service was perfect. However, the hotel's solution was very perfunctory. The problem is that you can only enjoy the room upgrade service and free breakfast if you continue to stay in the future. Under these circumstances, who would dare to stay in the hotel in the future? The hotel's response speed is also very slow, and it can only respond to a few messages a day. The hotel's emergency public relations capabilities are poor.

Very comfortable hotel, the room was clean, the bed was comfortable, and the breakfast was good. The location is very good. Just outside the door is the Celebrity Statue Square. After breakfast, you can walk around and feel refreshed.

Disadvantages: 1. The room air conditioning temperature cannot be adjusted, and the default is 16 degrees. 2. The birds in the lobby are not well kept and are in poor condition. 3. When I went to have breakfast, I was shown two boxes of room cards as required, but the waiter said, "Is it two breakfasts? Forget it, you can go in and eat first." Don't you understand these basic things yourself? Come to troll the guests? ? ? There are very few beverage options for breakfast in the hotel, and the orange juice tastes worse than orange juice. None of the fruits, including watermelon, honeydew, and dragon fruit, are sweet. Advantages: clean, sound insulation is acceptable.

Facilities: Complete facilities Hygiene: clean and tidy Environment: The garden landscape is unique Service: Friendly A must stay when traveling to Jiangxi!

In the middle of the night, several people were playing cards in the next room, and the sound was very loud. I called customer service three times to help solve the problem, but still no solution. The hotel provided a place to play cards, which disturbed guests. This video is proof. I am very angry with the hotel for this move. It is a serious negative review. It is a serious negative. Review, serious negative review

The public facilities are okay, but it's inconvenient to go around the room and there's no one to guide you. The room is a mess. The Fuzhou Kaiyuan where I used to live has changed its taste after changing its name. This time I changed it to this one, and I feel a bit disappointed.

I rarely comment, but I really couldn’t resist this time. Booked a suite for two nights, 1504 per night. Let’s not talk about the facilities and whether the hygiene matches the price. But the service is outrageous. When checking out, the front desk said that she could just give her the room card. But not long after I left, he called me and asked me if I had seen the dressing box on the bedside, saying that one was missing. He sounded like I had stolen it! Please, did I spend more than 3,000 yuan to stay in your hotel and steal your cheap dressing box? ! Instead of investigating whether it was missing or for other reasons, your first thought was to suspect that the customer had stolen it and call the customer to ask! Since you don't trust the guest so much, why don't you check the room when I check out and then let me go? On the phone, I asked you to find out the reason and call me back to explain clearly. So far, no one has contacted me! After all, you are also an international chain. Is this how you train your after-sales service?

I contacted Ctrip before checking in and expressed the need for a clean sanitary environment. Arriving at the hotel, there are four floors in total. Entering the room, there were hairs on the carpet, floor and sofa. After contacting the hotel staff, they offered to change my room and give me welcome fruit. Did I mean that the room was so dirty? The staff directly said that this room had been upgraded to an executive king bed. PS The room said it was upgraded to an executive room, but there was no mention of any benefits. There is no difference in room size between the so-called executive room and basic room. 2⃣️Ctrip customer service called me and I explained the room hygiene problem and asked if the hotel could give me some treatment. I might go have a cup of coffee. Customer service said they would discuss this request with the hotel. I received a call back from customer service within half an hour. The customer service said that the hotel was offering happy hour, but coffee was not possible. At this point I have a question mark about black people. I said there is no need to eat these things in the hotel. I just might go get a cup of coffee. 3⃣️Afterwards, I went out to play and eat, and the hotel staff called me and told me that the new room was ready, and asked me to directly change the room with my room card when I went back. As a result, there was no communication at all when we returned to the hotel. A male worker at the front desk was impatient and had a bad attitude. Later, I asked them to contact the manager on duty before giving me a new room card. 4⃣️The new room still has hair problems (but less) and watermelon seeds on the table. . . The toilet paper in the bathroom is not disposed of either

Regarding this hotel, I personally recommend not to come. There are two rooms in total for breakfast in the morning. The booking platform at that time showed that there are two breakfasts. If we go to eat, we will be charged 118 each. I hope you can choose another hotel.