Pullman Properties in Fuzhou

I truly hope the hotel management takes the time to read this review. Usually, I don't bother writing reviews after a hotel stay unless I'm either extremely satisfied or, as in this case, had a truly terrible experience. First off, it's clear this is an older hotel, and understandably, the facilities aren't as modern as newer establishments. That's fine; what isn't acceptable is the lack of attention to service. Upon arrival, there was no bellboy or greeter to assist. At the front desk, the staff didn't even offer a greeting; they just looked unwelcoming, almost as if they were annoyed by guests. When we asked the concierge to help with our luggage, he seemed preoccupied and didn't respond at all. We were so frustrated that we just left our bags in the lobby and went straight to our rooms. I had booked two rooms and called a week in advance to request they be close together. I was assured they would be on the same floor and as close as possible. However, upon reaching the rooms, I found one was right next to the elevator, which I worried would be noisy and disturb our sleep. To make matters worse, the bathroom fan made an incredibly loud noise when turned on. I contacted the front desk to switch rooms, and they moved us to one even further away, claiming there were no closer options available. Throughout our stay, whether in public areas or the lobby, not a single hotel staff member ever greeted us or said hello. I'm not exaggerating – there was a complete absence of basic courtesy. I frequently saw staff chatting happily in the lobby, completely ignoring guests. Paying over 2000 yuan for such a lack of basic service and politeness means the value for money is incredibly low. The breakfast staff, on the other hand, had a noticeably better attitude and even asked about our dining experience. I genuinely hope this older hotel invests more in improving its service. Otherwise, in such a competitive market, they risk losing a significant number of potential customers.