Quality Inn and Suites Fairgrounds - Syracuse Reviews

It was a really good stay!

I had booked this hotel months ago for a dance competition. We checked in which took about 20 minutes because the gentlemen kept answering the phone while trying to check me in. While walking to the room, we noticed probably 4 buckets in the hallway catching water that was coming from the ceiling. We got into our room, the lights wouldn’t turn on, the door wouldn’t seal unless you slammed it. We started to get settled and noticed large stains on the bedding, the ceiling had huge water stains and was cracking and falling on the bed. We were debating on leaving and grabbed a wash cloth to wipe the tv stand that was sticky only to find hair clumped in the wash cloth. We were traveling with two very small children. We decided it was best to leave and find another hotel. I stopped at the front desk, the gentlemen offered us a different room but after reading the other reviews we decided it was best to leave. Severely disappointed that we left and uprooted 2 kids at midnight due to these conditions.

This is the last time for us to stay in Quality Inn. Everything is old. Stains on sheets, on towels, TV not working. Staff not really prompt to respond, no phone in bedroom so impossible to contact the service desk. For three days room service was absent, same poor breakfast. Overall: horrible hotel.

I appreciated the proximity to the highway and area sites, the comfort of the bed, the complimentary breakfast and the very nice staff; however, this hotel does have some issues. While the beds were comfortable and the room was a nice size, it was rather cold. There was a heating/air conditioner inside the room but all it did was blast out cold air. It was so chilly in the room that my daughter did not want to get out of the covers in the morning! I spoke to the desk staff and they said they would have someone look at it but it still did not work. They let us switch rooms to the one across the hall, which was more comfortable but still the heating unit did not work. Also, the television was hard to operate with the remote and we couldn't even use the one in our second room. There was also a leak in the hallway with a bucket underneath it to catch the brownish-yellow drip; sorry, but that is not something a guest should see. I also think it was priced a little high, but that's Bidenomics for you! Next time I am in the area I will most likely stay elsewhere.

Excellent check in experience, most friendly staff weve experienced! Clean room , very comfy

The bed and coach had stains on it and a liquor bottle was under my bed. Sometime around 3am someone tried to open my door and when I went to see who was in the hall it was only a staff member walking down.

If you looking for a place to lay your head for the night, it'll get the job done. This hotel can definitely use an overhaul, very old decor, and smells musty. I noticed lots signs of visible water damage which would explain the smell. We stayed for 2 nights but would not stay again.

For $500 CAN a night this hotel was extremely disapointing. There were barely any staff in sight, when you go to check in there is only one person working so the check in process is very lengthy. They also have no maid service on the weekends so your room will not be cleaned and only service during the week but you have to request it. The " breakfast" included was only a waffle maker and some bagels so not really a true breakfast. The room itself was not terrible but very old and could use some renovations for sure. Lastly, their website advertised that you could cancel/edit your reservation beforehand but this was not the case when I called to do so very far in advance.

When i went there i had to change rooms 3 times because the rooms are dirty and did not look clean at all sheets and beds have bloode and poop marks on them and bathroom dirty and one of the rooms heater was not working i never been at a hotel like this where i show them and they act like its normal to have a dirty room

The hotel was clean. The breakfast was not really good. If you’re looking for a decent place to put your head for a night, this will work

Our jacuzzi didn't work at all there were electrical outlets that didn't work cob webs on the ceiling good things it was just for a quick night

Heat in room didn’t work, very dirty room and facility all together, bugs in room and old food.

The hotel was very clean. My room very clean and my room was cleaned every other day. I enjoyed my stay

Outside door lock was broken. Room key stopped working after 1 day. Had to have reprogrammed. No safety adhesives in the bottom of tub. Very slippery after showering!