Guest User
October 28, 2023
So this is about my 5th time and my last time to the hotel, and I’m writing this review because I’m sad that the hotel is no longer a great stay. I first stayed at the hotel in 2022 October, we had a warm welcome at the reception desk, and a welcome glass of champagne. We stayed in the basic rooms twins, these were spacious and clean and serviced everyday. They had fridges, coffee machine and welcome water. The restaurant was pleasant and efficient. Fast forward to my last two visits, gone is the reception area and now located at the bar not obvious where you check in. There is now no welcome drink. In September in the different room so one up from the basic. Firstly these can not be twin rooms, which I think they should mention. The room wasn’t that clean and though we had a air con unit in the room it was filthy and they had put a piece of MDF up instead of the window and had cut a hole for the pipe. Not exactly nice and health and safety wise not good. The rooms are no longer cleaned daily and you can ask on the second day for fresh towels and a tidy up. I would advise against staying at hotel in summer as it is too hot. The restaurant is now rather sad, the napkin rings has missing legs, wings, the food is not great to be honest. This week I’m staying in the superior rooms, you no longer get a free bottle of champagne for this room, hell you don’t even get bottles of water now. Last month you did. The superior room was dirty under the bed was someone’s vape. They said new beds actually it’s just a topper. In our bathroom there is a hole cut out the ceiling with a vent showing. Our patio door doesn’t close properly. The wet room bathrooms flood. So need loads of towels which are suppose to be provided in the rather tacky wooden boxes by the lifts. In the other room there was a broken glass table still there so dangerous and dirty glasses. The meal we had last night was terrible we waited for an hour between courses. It’s such a shame as this hotel has loads of potential and probably needs good investment. The location and view of lakes would make it a gem. But I will not be staying here again. Oh bedrooms need mirrors in the bed area not just bathroom!