Guest User
March 17, 2024
!!!WARNING : DO NOT GO HERE!!! We attended an engagement party yesterday in this beautiful venue, started off brillriant, the staff were lovely. But about 9.50pm the bar had an incident in which there till system crashed, from this point onwards everything went down hill. They stopped serving instantly, refused to serve anyone else, yet the marquee was booked till 12. There was an assistant manager working the night who didnt want to take on the responsibility on taking cash or card payments without putting it through the till machine, and even refused to open a tab on one of the party guests room. At this point the manager also made a comment that if the system was to come back on she would still refuse to serve anyone. The assistant manager was in contact with who we have been told is the director of the pub, name is Chris. Now Chris is the true underlying problem in all this. He was not one bit helpful to the assistant manager nor to us in getting a reasonable solution. Us customers asked for a refund on the night in which was refused, we then asked to speak to the director face to face which was planned for this morning with slight confusion on the time, when we finally arrived. Chris (director) had already left. We then proceed to phone Chris to get this situation resolved, which his first response being "you have ruined my Sunday morning". Once again we asked for a refund of the venue as to our understanding a verbal agreement was made that the booking would be from 7pm to 12am in which half of this time the bar was not open due to the technical problem. Our friends were then informed that the booking wasn't a valid booking as according to the processes they only hire the marquee out from 7pm to 11pm unless paying additional amount for extended hours to 1am. Chris was blaming us for not properly booking the venue. Chris, thats your fault not customers. how are we supposed to know the processes. That is a venue management responsibility. our friends did not recieve an invoice. they also could partially recieve money back but was now refused on the bases the booking is invalid. Chris was extremely rude and dismissive and came across passive aggressive towards us and lied to us on multiple occasions. Due to the unprofessional attitude of Chris sadly something so important like our friends engagement party , a night that should've been amazing, was ruined! Sort it out.