Americas Best Value Inn & Suites Houston/Brookhollow Northwest Reviews

Nice hotel

It wasn’t a bad hotel for the price but parking sucks and the comforter had burn marks on it and supposedly it was a non smoking room

The lady at check-in is always great- friendly, courteous and professional. The room was a good size and clean. That being said, the rooms need to be updated.

It was a lot more of a pleasant stay then it looks from the outside. It was nice and quiet throughout the night.. desk clerks both from night and day shifts were absolutely incredible to work with

The floor was dirty, dresser and nightstand drawers were dirty inside. Tops of furnature were dirty. Exterior picture was of a different property. Very deceptive.

Great price and great customer service.

Prompt service great price

I liked the fencing around property. As well as the access of freeway nearby to go anywhere in the city. Well priced amongst other stays nearby.

They could not find my reservation and would not try to find it even though I had the reservation number. No help what so ever. It was the middle of the night with no where to stay. Another woman had booked her room over a week ago. They told her the same thing. He didn’t care and was not willing to help. I called management the next day at the hotel and she found my reservation and apologized. ******* was told I was a no show. I told her that and she said she would call and let them know. I called ******* and no notes that she called at all. I called the hotel back the next day and she said she did and was on the phone for two hours. Still waiting on ******* to get this resolved.