Canopy by Hilton Ithaca Downtown Reviews

The room and amenities are first class. Breakfast at $16 plus tip was abysmal. Eggs were dry. No fruit. No juice. Potato hashbrowns were soggy. When asked about fresh fruit or juice was told there was a supply issue. Went to 7-11 a few blocks away and they had a whole shelf of fresh cut fruit. A hotel of this caliber should have a full breakfast!!

The hotel is located in the center of the town, with beautiful environment and warm service. It is close to the Paris Baguette bakery.

There was no waiting time upon check-in and the reception responded kindly. When I entered the room, a welcome message appeared on the TV screen. It's not a big deal, but I felt good so I left a photo to prove it haha. I was impressed with the structure, which allows you to separate the shower room from the sink by closing the door, and creates a more cozy space by closing the door as well. Cleanliness was very good I told them that the heating in the first room I was assigned to was weak. They changed the room right away. The Nespresso machine provided 4 coffee capsules every day, so I enjoyed drinking them in the morning and evening. We do not provide separate water bottles. There is a glass bottle provided in the room, so you can drink it from the water purifier on each floor. Considering the environment, it didn't bother me that much. I arrived late at night and the food at the hotel restaurant was decent. The staff here were also friendly. The steak potatoes, which had a unique name, were so delicious that I ate them twice. Because downtown Ithaca is so small, Almost everything is close to the hotel. However, if you are a visitor to Cornell University It looked very close on the map. You must be prepared to hike~ We walked for exercise and even used Uber. My only complaint was that the room I changed to was a connecting room. There is some noise from the room next door. I don't know if I'll ever visit this city again. It was a hotel that made me think about booking again if I go there😊

The room is clean, but the hot water is not hot

Nice hotel, I forgot to tip when checking out

Nothing wrong with it except that it’s expensive

The staff is very friendly and the facilities are very clean. There are many restaurants and convenience facilities nearby. I plan to make a reservation next time I visit the area.

I made a reservation for my children to go to Cornell University for summer study. I compared several hotels in Ithaca and finally selected this one with the best value for money. In the past, we mostly chose Hilton hotels when traveling, and this one did not disappoint us. The child arrived at noon on July 28, and it was not check-in time yet. The front desk staff was very friendly and enthusiastic, and checked in immediately, so that the child could rest after dozens of hours of travel and travel. After staying in the hotel for a few days, we can feel the hotel's attentive and meticulous service, the quality of the breakfast is also very good, and it takes care of the needs of defense during the epidemic, which makes us feel at ease thousands of miles away. The hotel is very close to Cornell University and college town. My children are very satisfied and are willing to recommend this hotel to their friends.

Check in is more convenient

Good location but no coffee in the room, our bathroom door wouldn’t shut, needed to park down the street in the parking garage, it was also tough to initially find.

Would stay again, close to where we needed to be. Staff was professional and room was clean and modern

The hotel has been modernized, great atmosphere , clean bright and well maintained.Staff is helpful and friendly. Excellent place to stay in Ithaca .

We had a wonderful 2-night stay. Check-in and Check-out were fast and convenient. Staff, both at the front desk and restaurant, were very prompt and accommodating - thank you for this! Overall, a pleasant experience.

The manager or supervisor that night and all the staff were very polite and professional ..I will use this hotel every time I come to the area