Le Phébus & Spa – Relais & Châteaux Reviews
Le Phébus & Spa – Relais & Châteaux
220 Rte de Murs, Joucas, FranceView Hotel Details
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Le Phébus & Spa – Relais & Châteaux Guest Reviews
4.4/5
Very Good
49 Reviews
Verified reviewsLocation4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All Reviews(49)
Positive reviews(46)
Reviews with photos/video(2)
Negative reviews(3)
Guest User
Checked in 2024年5月
Other
0 Reviews
Outstanding
Posted on 2024年5月23日
One of the best places we stayed in Provence! We were in a lovely Suite with our very own pool. The property is beautiful, quiet, clean and comfortable. We never felt "crowded" since they have a limited number of rooms. The spa services were very good and the spa itself, was very enjoyable. We eat once on the property at Le Café de la Fontaine, which was excellent! Highly recommend this place! If you have the time, be sure to stay there at least 3 or more days. You'll thank me later.
Guest User
Checked in 2023年4月
Other
0 Reviews
Outstanding
Posted on 2023年4月30日
While visiting friends in Avignon, we explored Provence and stayed at Le Phebus for 2 nights. It was a wonderful stay in a junior suite, complete with a small private pool. The room was spacious, well appointed and clean. Service was attentive but never intrusive. The grounds were lovely and the warm weather allowed me to enjoy the grounds and private pool. The stay took me to my happy place and I would enjoy returning for a longer stay.
Brett
Checked in 2023年10月
Couples
Outstanding
Posted on 2023年10月10日
A truly wonderful hotel that also has a restaurant that serves tasty and beautifully presented local food with a quality wine list
The Spa is clean and provides a outdoor Jacuzzi and barrel hot tub. The indoor steam room is one of the best I have been in.
Overall a deserving 5 star rated property from me
fiona b
Checked in 2023年9月
Other
Posted on 2023年9月14日
This is a country hotel in a beautiful location, but the decor is in some ways more reminiscent of a chateau - quite a lot of (rather dated) black and gold in the communal areas. The pool area is stark (no proper landscaping around it, nor even pots), and the pool itself is a liner pool (wrinkled!) rather than a proper tiled one. Our bedroom was comfortable and spacious, but the fixtures and fittings, although perfectly pleasant, lacked originality and charm. All of this would be fine but I expect a bit more when paying 800 euros a night. Our large bathroom lacked a separate shower, and the toilet was bizarrely separated from the rest of the bathroom with a glass partition which afforded no privacy so seemed entirely pointless. The lilac tiles reminscent of the 20th century were another strange, presumably cost-conscious, choice. We ate at both restaurants. The flagship Michelin star is good, but not outstanding, in our opinion, given that it is a very expensive choice - but, in fairness, we did not have the tasting menu which was probably a mistake (we just weren't hungry enough). The bistro served a memorably delicious gazpacho. On the positive side, the staff were excellent - unfailingly helpful, polite, friendly and attentive. And the breakfasts are delicious. We particularly enjoyed them, taken on the outdoor terrace enjoying the beautiful view. But beware the room you choose. Ours was above a room with its own private pool. On our third night a family with 4 children occupied it and they jumped in and out of the pool until 11.30pm and again from 7.30pm. The noise was unbelievable. And not at all what you expect at a 5 star property,
Response from Property: Dear Mrs. B., Thank you for choosing Le Phébus & Spa, and for taking the time to review your stay. We are glad to read that you enjoyed the Luberon area and the beautiful view we have from our restaurants terraces. Gazpacho served in our bistro "Le Café de la Fontaine" is probably the most popular dish of our summer Menu. So, we are pleased that you found it delicious ! We also share all its secrets during our collective cooking classes on Fridays. We will share your kind comments to our friendly and helpful team! We took good note of all your constructive comments and we thank you for that. We hope to have the pleasure to welcome you again and find with you a room with a decor that corresponds to your expectations, Sincerely yours, Xavier Mathieu
Michael
Checked in 2023年8月
Couples
Outstanding
Posted on 2023年8月28日
Beautifully situated property close to village and with luxurious rooms and nice facilities, including 2 pools and spa. A couple glitches but overall great service and price seemed reasonable compared to other similar hotels
marinaQ9451GD
Checked in 2023年8月
Other
Posted on 2023年8月16日
This hotel promises a lot but its disjointed approach fails to deliver. The service was very inconsistence. It went from being warm and charming at the Front Desk to dismissive and rude with the waiters. We booked to eat at the Michelin Starred restaurant, La Table de Xavier Matthieu, but cancelled as a result of the terrible service we received from the waiters. On the other hand, the spa team are very warm, welcoming and professional.
Response from Property: Dear Mrs. Marina, We were delighted to welcome you and your family at Le Phébus & Spa, We are glad to read that you enjoyed your moment in our Spa and that you found our team warm and welcoming. Rest assured that we took very seriously your constructive feedback regarding your complaint about our service. Nevertheless, we sincerely hope for the opportunity to welcome you back in the future, when no effort will be spared to elevate your experience to the highest level. Sincerely yours, Xavier Mathieu
Guest User
Checked in 2023年7月
Couples
0 Reviews
Outstanding
Posted on 2023年7月28日
Excellent experience in luxury & gourmet standards! Early check, beautiful & super quiet room! Friendly and accommodating staff. Superb food and wine selection as well as knowledgeable staff. Grounds immaculate. Safe storage for our bicycles. Would love to come back!
Guest User
Checked in 2023年7月
Other
0 Reviews
Outstanding
Posted on 2023年7月3日
We were part of a big group that visited Le Phebus & Spa. Everything was ready for our group upon our arrival. They took care of us and made sure everything was coordinated for a wonderful experience. We all had a blast and hope to come back.
Guest User
Checked in 2023年7月
Other
0 Reviews
Outstanding
Posted on 2023年7月3日
Our family of 5 had a great time. We were with a group of about 17. The location was awesome and the activities that they helped us plan were so fun! We did paragliding and had a fabulous spa day. Everyone in our group enjoyed their time here. Highly recommend!
Guest User
Checked in 2023年7月
Other
0 Reviews
Outstanding
Posted on 2023年7月3日
The planning team was excellent to work with. Our large group had a great time at this property; there were so many fun activities that they helped us plan. Our spa day was very enjoyable. I highly recommend it!!
Guest User
Checked in 2023年6月
Couples
0 Reviews
Very Good
Posted on 2023年6月29日
Our stay started perfectly as we were greeted with a glass of Provence rosé on the terrace - a nice touch. This is a beautiful hotel in Provence. The views are stunning. The hotel is decorated well, with the aroma of fresh lavender in every room. Bedrooms are stunning, stone flooring, lovely large bathroom, we also had a gorgeous terrace where we enjoyed breakfast each morning. Continental breakfast includes delicious fresh fruit, yoghurt, pastries, bread, cold meats, salmon, cheese. Fresh juice, tea and coffee. We stayed with our dog and found the hotel to be very accommodating. We enjoyed a great meal with delicious drinks at Cafe de la Fontaine. The swimming pool area is beautiful, plenty of sunbeds and covered areas. Upon checking out we had a surprise charge of €15 x 2 days for charging our hybrid car - we weren’t aware this was chargeable so this should be more clearly signposted. In all, a great stay. Staff are also very friendly and helpful. Thank you!
Guest User
Checked in 2023年6月
Other
0 Reviews
Outstanding
Posted on 2023年6月26日
Our family spent 6 wonderful nights at Le Phebus in June 2023. The location is a wonderful base to explore Provence. I cant say enough great things about this Relais&Chateaux property. The high quality and finishes of the rooms and overall property buildings, the beautiful grounds and hotel amenities ( pool, spa etc.), outstanding food offerings, to the overall attentive staff, and special touches ( nice treats left nightly on bed turndown), were excellent. A special thanks to Audrey Bruneau, the Front Desk Manager for all her great assistance on making our stay the best it could be. I would highly recommend this property.
Guest User
Checked in 2023年6月
Couples
0 Reviews
Very Good
Posted on 2023年6月23日
Lovely hotel and excellent staff. Breakfast should not be a money making operation. Coldish scrambled eggs should not be the only free cooked option and almost no deli type food. Coffee was dreadful. Hardly any jams. Pool menu very limited. Fake bird song in the hotel corridors was ridiculous. But overall we enjoyed our stay.
Guest User
Checked in 2023年5月
Couples
0 Reviews
Outstanding
Posted on 2023年5月31日
We had an amazing experience at Le Phébus & Spa Xavier Mathieu. Room with a Private Pool but there is also a wood Jacuzzi outside in the gardens. The food is delicious at the café but if you want more you can go also to the one star michelin. Le Phébus & Spa Xavier Mathieu is located in the middle of the Provence countryside and so beautiful neighbourhood. The people there is so nice so I recommend at 100%.
Guest User
Checked in 2023年5月
Other
0 Reviews
Posted on 2023年5月11日
We came for 2 nights May 10th - 12th 2023. We started off with a fantastic massage upon arrival and we’re very much looking forward to a fabulous dinner but did it ever disappoint. Not what you would expect from a Michelin starred restaurant. The dishes were not explained upon delivery to the table and as am unable to eat fish the substation plate I received was dropped in front of me with “ a plate for the gentleman who can’t eat fish” I don’t even know what it was but it was a doughy tasteless dish? The other courses were small and over seasoned and overly small portions. For dinner I had “Lamb” it also was on the small side but my wife’s pork dish was hilarious it was maybe one ounce at best on a tablespoon of rice/risotto she cut it into two small piece and that was it we laughed and the sauce that accompanied it was so salty it was inedible. The only really decent dish was the soufflé for dessert it was fantastic. As we had ordered the 7 course meal we thought it might be accompanied by a cheese course as we saw the cheese cart go by, but after waiting 30-40 minutes after they removed our dessert we just decided to leave, we were not even offered coffee, tea or after dinner drinks, they just keeped walking past us like we weren’t even there. Upon leaving my wife asked if the cheese course was included with the 7 course dinner to a response that “no it is extra and you have to ask for it” Maybe in a Michelin star restaurant they could perhaps ask me if I would like a cheese course?? For the 185 euros per person i just feel that what we received was very very overpriced. It was so bad we cancelled our reservation at the cafe in the hotel this evening as we could only imagine what it would be like. I guess part of our disappointment was that we had just had one of the best dinners we have ever had at the Tiara Yaktsa hotel ( also a Relais and Chateau property) in Theoule Sur Mer at there Michelin Star restaurant L’Or Bleu. The difference was night and day on food quality and professionalism of service.
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