Zenitude Swiss Apparthotels

Clean hotel in a quiet location. Location is good

This hotel is a trap! I would like to remind you not to make any reservations in the future. Various hotel routines. The laundry machine doesn't give change, and the coffee machine doesn't give you change. You have to ask the front desk how to operate it to get change. I felt lonely. And the hotel is not soundproof or soundproof! And dogs are welcome. Even if you invite me to this hotel, I won’t come again.

I booked a room with a double bed this weekend to stay after a dinner where I planned to propose to my girlfriend. After a certain time, there is no return train to Strasbourg so I needed a room to spend the night, *alone*, after our dinner alone. (We qualify as conservatives if you understand.) On arrival I was asked to pay the fee for two, I didn't realize this since it's a small amount, until I reopened the app on the train home the next day . The staff must have thought that we were both going to stay but that was not the case: having traveled by train, my girlfriend came to pick me up at the Geneva station and accompanied me to the hotel for the duration of put my things down and organize them, but let's move on, after all it's only €3.74. However, I was also asked for a deposit of €200, which was not mentioned anywhere on Trip to my knowledge. The deposit is made either by pre-authorization with the CB or in cash. I should note that I was upgraded, although I got two single beds instead of a double but it's not that bad. Check-ins only really take place from 3 p.m., having arrived at around 2 p.m. I had the choice between waiting in the lobby or taking a look around and then coming back after 3 p.m. To be more concise about the stay, here are the positive and negative points: + The bedding and towels were clean, a bit yellowed for some pillows but clean. + The kettle worked, Ferney water contains quite a bit of limestone that said. + Glasses, mugs, plates and other utensils as well as two freeze-dried tea and coffee bags are available. + The bathtub/shower has a shower head with an active filter, the pressure was good. - The only way to wash was with the shower head even though a whole installation was there, with several projection points. - There were some not very inspiring orange marks in the bathtub and on the silicone seals (photos attached) - The hairdryer was out of order and even seemed literally broken, it wasn't great given the 5•C waiting for me outside but no time to complain at reception: I have a marriage proposal to make which I you tell me! - The walls with the neighbors are rather thin. Around midnight I heard the discussions, and more if affinity, from the next room..

The facilities are very good, there is a swimming pool, and parking is very convenient and free.

Unfriendly staff, ask for a deposit of €200 on site knowing that there is no notification on trip.com or booking telling us that we must give a deposit on arrival. Dirty room, shower that only works half way and so on.

Spa under construction and the room with a double bed was not respected / separate beds 🤦🏽♂️🤦🏽♂️🤦🏽♂️

After already no cleaning done after several reminders from me

DIRTY WITH MOSQUITOES / INSECTS IN THE ROOM