Cove Resort Palau

Cove Resort Palau Reviews

Cove Resort Palau

10186 Malakal Road, Koror, 96940, PalauView Hotel Details
Cove Resort Palau
Cove Resort PalauCove Resort PalauCove Resort Palau
Select your travel dates to check room availability
We Price Match
1 night

Cove Resort Palau Guest Reviews

4.3/5
Very Good
47 Reviews
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.3
Filter by:
Sort by:
All reviews(47)
Positive reviews(28)
Reviews with photos/video(4)
Negative reviews(2)
Kam Yong
Marina Bay View Twin Room
Checked in Sep 2024
Couples
2 Reviews
3.7/5
Posted on Nov 30, 2024
Overall good locations
Huangyaping
Marina Rock Island View Twin Room
Checked in Aug 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 26, 2024
The hotel has its own pier. It is quite convenient to come back from the sea. The rooms are very clean and the service staff are also very friendly. The only drawback is that the breakfast is not very varied.
Original TextTranslated by Google
Guest User
Marina Bay View Twin Room
Checked in Jul 2024
Family
4 Reviews
4.5/5
Great
Posted on Aug 4, 2024
Perfectly located for water sports, the entire staff at the Cove takes great care of their guests. We highly recommend the Cove Resort.
Original TextTranslated by Google
Response from Property: Greetings from COVE Resort Palau!Thank you for this great review. Our staff loves nothing more than to make sure your stay with us is exceptional.We look forward to seeing you here again at the COVE.Safe travels until the next time!Sincerely,COVE RESORT PALAU MANAGEMENT
Guest User
Marina Rock Island View Twin Room
Checked in Apr 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Apr 19, 2024
The hotel has a great location and very friendly and helpful staff. We felt very comfortable.
Original TextTranslated by Google
Response from Property: Greetings from COVE Resort Palau!Alii and thank you for staying with us.We greatly appreciate your review.We are happy to hear that you enjoyed our services and we’ll surely extend your kind words to our staff.Hope to see you on your next stay! Safe travels!Sincerely,COVE RESORT PALAU MANAGEMENT
Margaret Tan
Marina Rock Island View Room
Checked in Sep 2023
Couples
27 Reviews
4.0/5
Very Good
Posted on Oct 2, 2023
The hotel has a pier, which is more convenient for diving. You can pick up directly from the pier. The room is a domestic four-star standard. The catering aspect is relatively weak. There are few breakfast varieties and no lunch. There are no people at dinner. The service is average and I feel like there are few staff.
Original TextTranslated by Google
SPAINDOCTOR
Checked in Oct 2024
Solo travelers
5.0/5
Outstanding
Posted on Oct 21, 2024
small hotel not beach access i tried fresh gyoza and they were hard and old it took them 2 min to heat them staff is friendly but prices doesnt match the wind is crazy blows all i go around 195 countries but this is overpriced in my opinion the groud is shared with the drop off bar next door no elevator
Response from Property: Greetings from COVE Resort Palau, Mr. Nicolas. Your feedback is highly appreciated! We would like to thank you for walking in and inquiring with us. As you have mentioned, you have dined at the Hungry Marlin Restaurant and we apologize for the inconvenience you have experienced. This was immediately brought to our attention through your review and we thank you for your honesty. We take full accountability and the necessary actions were taken as soon as possible to further avoid similar instances. Despite the strong winds that day, we do hope the surroundings of the beautiful coconut trees and the picturesque view of the Marina was worthwhile. We do hope to accommodate you one day for you to fully experience our services. Again, thank you for visiting and safe travels onto your next destination! Sincerely, COVE RESORT PALAU MANAGEMENT
I6740YXkateh
Checked in Aug 2024
Travel with friends
5.0/5
Outstanding
Posted on Aug 22, 2024
Extremely happy with the accomodation, it was clean & bathroom big. Pool best in the afternoon once it has some shade. The food was fresh & diverse. Homemade spring rolls & the AMF cocktail my favourites. Walking distance to other Resturant’s & a great mini mart. Staff friendly & very helpful. Cholito was amazing, friendly & very personable. Town only an hour walk, public pool about 10min away where you snorkel & great hike. Accomodating to scuba groups.
Response from Property: Greetings from COVE Resort Palau, Ms. Kate! We sincerely appreciate you for choosing to stay with us and for your amazing 5-star rating. Your comments inspire us to keep improving and establish the bar for excellence in everything we do. Your kind words are much appreciated by everyone here, especially Mr. Cholito, who sends his best regards. We are glad to have served you and the whole group. We look forward to your next visit to Palau, hoping to accommodate you again. Safe travels! Thank you! SINCERELY, COVE RESORT PALAU MANAGEMENT
Geoff E
Checked in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Oct 15, 2024
I stayed at Cove Resort for 4 days in October 2024 and had an unforgettable experience, all thanks to Kath at reception! She was exceptional from the moment we arrived, offering fantastic support to me and my group. Kath’s friendliness and willingness to assist with every detail made a huge difference, ensuring our stay was smooth and enjoyable. Her professionalism and dedication were truly top-notch. We were so grateful for everything she did—her service was second to none. A huge thank you to Kath for making our trip so memorable!
Guest User
Checked in Jul 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 7, 2024
Had dinner here twice a great meal of fish and chips has a very nice restaurant and bar very new and needed in Palau. Will return again Meal are a good price for a upmarket hotel. A must if you are visiting Palau go and have a meal and a drink..
gypsymike2016
Checked in May 2024
Travel with friends
5.0/5
Outstanding
Posted on May 17, 2024
This is a top place to stay in Koror, Palau. Spacious rooms with a mini-refrigerator, water kettle and air conditioning. The staff are professional, friendly and very helpful. The hotel restaurant provides tasty food; there are other restaurants, cafes and convenience stores near by.
Response from Property: Greetings from COVE Resort Palau, Mr. Mike! We sincerely appreciate your unwavering support. We are always reminded of why we love what we do by your 5-star rating, which makes our day. We'll keep working hard to provide good services to make every encounter with us unforgettable. From everyone at COVE, we thank you for your kind words and hope to welcome you back again, soon. Sincerely, COVE RESORT PALAU MANAGEMENT
traveling_monster_me
Checked in Mar 2024
Couples
4.0/5
Very Good
Posted on Mar 4, 2024
Overall we liked this hotel. There were a few issues with the room on the first night. The front desk clerk was extremely apologetic and immediately handled the problems she could. The free breakfast was amazing and the food in the restaurant was plentiful and good, although service lacked. The desk clerks are nice, but seem to know nothing about any tours, directions, or even what's in the immediate area. Three separate times we went to the hotel next door for tour info, brouchures and island maps. In hospitality, desk clerks should have at least some local knowledge to answer basic questions about the area. Because the electric is off when no one is in the room, you can't charge phones or use the fan or AC while out. If the room is unused for days prior to your arrival, the room can smell stale and musty. The rooms are large, have great beds and pillows. The ground floor walks out to the awesome pool, second floor has small balconies and third floor, just windows. Be Aware of their massage service. They advertise a 'Cove Resort Massage Service', but it's not in-house. I requested a $40 foot massage at the front desk. A car came and picked me up and took me to a back-alley downtown parlor. The women spoke 99% Chinese. The massage was fine, but they charged me $50 instead of $40 advertised at the hotel. When I questioned it, they claimed I had agreed to a $50 foot massage. Untrue! I felt this was very bait-and-switch and told the front desk upon my return. Later, I found other massage places that also had transportation and are MUCH nicer, cleaner, more professional and are the same cost, or less. Overall, this is a nice hotel and Management should do better than associating with a substandard massage parlor that ultimately reflects poorly on them. Palau Tip: Make daily plans well in advance, there is minimal to do nearby and all tours were full at least 2 weeks out.
Response from Property: Greetings from COVE Resort Palau! We greatly appreciate your time and effort leavng us this review. We do apologize for the inconvenience you have experienced during your stay. Providing our guests with an exceptional accommodation experience is our highest priority. We will ensure to avoid any (or similar) instances like this in the future. We are grateful for the constructive feedback as it is vital for our growth. Again, we thank you so much for sharing your experiences. It’s important to us that we regain your trust. We hope our shortcomings will not place us in your permanent disfavor. We do look forward to welcoming you back to the COVE Resort Palau in the near future. Thank you! Sincerely, COVE RESORT PALAU MANAGEMENT
jknight910
Checked in Jan 2024
Family
5.0/5
Outstanding
Posted on Jan 28, 2024
We stayed for a one-week diving trip. We booked the hotel as part of a package with Palau Dive Adventures (PDA). Our package included airport transfers—20 minutes to the hotel from the airport. Here is the need-to-know information. Breakfast was excellent. Everything you could ask for was available. The restaurant was open for lunch and dinner. We did not find the prices exorbitant. Higher than surrounding restaurants but not too bad. There are a couple of restaurants within walking distance (Kramers—excellent) but you will need a taxi to get to other restaurants. We used the driver from PDA. The process was very easy. The rooms were large and could easily fit three people. Each room had a king and single bed. The beds were excellent, and the walls were thick. We heard no outside noise. Each room has a fridge and a safe for valuables. The water in the shower was OK but not super-hot. Toilets flushed without problem. The Internet was excellent. I was able to do Zoom calls and Skype without difficulty. The pool is large with plenty of chairs. However, there was never anyone in the pool. Everyone was diving. If you have non-divers, they will have no problems using the pool.
Response from Property: Greetings from COVE Resort Palau, Ms. Knight! We are pleased to hear that you have enjoyed your recent stay with us. This great review will not only inform potential guests of your up to the mark experience, but also is highly valuable to us as we always strive for the best. Your time and effort leaving this positive review is greatly appreciated. We hope to welcome you all back soon! Thank you for choosing COVE Resort Palau! Sincerely, COVE RESORT PALAU MANAGEMENT
pilot_matty_ice_
Checked in Jan 2024
Couples
5.0/5
Outstanding
Posted on Jan 19, 2024
My wife and I live in the area and booked a last-minute trip to Palau. While I would not recommend coming to this island with minimal plans, the front desk helped me plan our entire trip within the first hour of arrival. We had an amazing three days here! We loved finishing the day overlooking the marina hanging out at the restaurant or pool. Wonderful staff! We will be back!
Guest User
Checked in Aug 2023
Other
5.0/5
Outstanding
Posted on Aug 12, 2023
Fabulous resort with excellent facilities and exceptional service. Our poolside room was lovely, biggest bed in the world was very comfortable, pillows a little soft for some, lovely bathroom was big and modern, the supersoft huge towels were luxurious and smelt like fresh flowers. Bottled water was supplied to our room every day, tea and coffee facilities were adequate, bathrobes and slippers supplied. We were extremely impressed by the cleanliness of our room and the entire resort. The included buffet breakfast was very good and a great way to start our day. The staff were very friendly, polite and professional, going beyond expectations to ensure our holiday was perfect. Great location close to dive shops, multiple restaurants and bars, a 30 minute easy walk to the town centre or a cheap taxi ride. We will return! Thank you to all at Cove Resort.
Guest User
Checked in Dec 2022
Couples
2.0/5
Posted on Dec 25, 2022
The staff here are really lovely. However the hotel is not relaxing. There are lots of families and kids making a lot of noise, but I don’t mind that (even hours of Marco Polo - it’s to be expected). However several sets of guest has big speakers and super loud competing amplified music. It also caters to army service men and women who bought ice chests full of their own beer and liquor to the pool. (I don’t even resent that, as none of the bars were open.). However, as they got more and more drunk, it got louder and louder, going late into the night. Even the double glazing wasn’t able to keep it out after we went to bed! Christmas Day, we had to ask some other guests if they would mind keeping their music a little lower (which they immediately did - so thank you to them for being receptive. I just wish there had been someone on staff monitoring this.) One other niggle is that the AC is the room is not adjustable. It is either ON or OFF and it is pretty frigid. Other than that, it’s great. The breakfast buffet is small, but has everything you need, and the coffee is nice and strong :). The staff really are lovely and can help you book trips and restaurant reservations. I think as long as you aren’t trying to relax at the pool, it is fine.