Pullman Properties in Kunshan

Pullman Zhouzhuang Water Town Hotel | A Family's Honest Review Booked this hotel specifically for a family-friendly getaway with my 1-year-old, but the overall experience fell far short of luxury hotel standards. The disappointment was significant. There were numerous complaints regarding the family-friendly amenities: Despite communicating our needs in advance, the baby crib provided was old, with the protective rubber strip along the edge being pitted and damaged. There were only three cot bumpers, and they were often unavailable as they were always borrowed out. The basic provisions for a family hotel were completely inadequate. The pool water was too cold, feeling only in the low twenties degrees Celsius, making it unsuitable for infants. The changing rooms had a noticeable odor, creating a very unpleasant experience. The indoor playground had many older children (around six or seven years old) making a lot of noise, which easily startled smaller babies. The outdoor area was unusable due to the high temperatures. Service efficiency was slow and disorganized. Checking in and getting room cards took an excessively long time. We had requested three rooms on the same floor in advance, but this was not honored. For the complimentary Wansan Winery craft experience, the staff couldn't even tell us the exact distance, asking guests to search for it themselves, which showed a lack of professionalism. When dining at the Chinese restaurant, drinking water and baby cutlery were not offered proactively. Attention to detail was severely lacking. For a high-end resort hotel, the bathroom was not equipped with alcohol wipes or disposable toilet seat covers, and there were no disposable liners for the bathtub, indicating poor hygiene standards. Coincidentally, a music festival was held at the hotel during the weekend. The 9.9 RMB event generated continuous noise, disturbing our rest. The lake view rooms were significantly overpriced, and in comparison, the garden view room package offered much better value for money. I do not recommend paying extra for a lake view room. Overall, I do not recommend this hotel specifically for families with infants.