Mitsui Garden Hotel Kyoto Sanjo

Mitsui Garden Hotel Kyoto Sanjo Reviews

Mitsui Garden Hotel Kyoto Sanjo

Nakagyo-ku Sanjodori Karasuma Nishiiru Mikura-cho 80, Kyoto, JapanView Hotel Details
Mitsui Garden Hotel Kyoto Sanjo
Mitsui Garden Hotel Kyoto SanjoMitsui Garden Hotel Kyoto SanjoMitsui Garden Hotel Kyoto Sanjo
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Mitsui Garden Hotel Kyoto Sanjo Guest Reviews

4.6/5
Great
199 Reviews
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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All Reviews(199)
Positive reviews(198)
Reviews with photos/video(47)
Easy to get around(43)
Delicious breakfast(32)
Close to metro(24)
Convenient for shopping(13)
Great value for money(11)
Relaxing hot springs(9)
Well designed(7)
Friendly front desk staff(7)
Negative reviews(1)
Guest User
Standard Double Room
Checked in May 2024
Couples
16 Reviews
3.7/5
Posted on Jun 1, 2024
Room was just about big enough to do packing in our suitcase. Bathroom ceiling was lower than bedroom ceiling. All in all, was relatively comfy. Staff are friendly and helpful. Location is about 10-15 mins from Kyoto Station on the underground - convenient.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to give us your valuable comment.We are so pleased to hear that you were very satisfied with our atmosphere,staffs and location.We attempt to do our guests for further improvement in our service and quality.We all look forward to seeing you in the near future.Front Office Manager.
anette_sunrise
Standard Twin Room
Checked in May 2024
Friends
5 Reviews
5.0/5
Outstanding
Posted on Jun 2, 2024
Hotel with amazing location and inner garden. Staff are really nice and really to help whatever you need. Breakfast looks well and variously, but we didn’t try it (went to Starbucks instead)
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to give us your valuable comment.We are so pleased to hear that you were very satisfied with our atmosphere,staffs and location.We attempt to do our guests for further improvement in our service and quality.We all look forward to seeing you in the near future.Front Office Manager.
Guest User
Standard Twin Room
Checked in Apr 2024
Solo travelers
100 Reviews
5.0/5
Outstanding
Posted on Jun 14, 2024
Great Hotel in Kyoto. Very clean hotel and very convenient location to move around the city. Nice breakfast.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo. Our hotel will close on June 10, 2024. If you are visiting Kyoto again, please feel free to use one of our nearby group hotels. Front Office Manager
Guest User
Standard Double Room
Checked in May 2024
Couples
6 Reviews
4.5/5
Great
Posted on May 23, 2024
Looks like hotel is pretty old. When we came in a room, we saw dust on bulbs lol. And all in prep hotel rooms looking like they were made in 2000s
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kyoto Sanjo for your recent stay in Kyoto and for your detailed comment on our hotel.We regret to learn that our housekeeping service did not meet your expectation during your stay. This is certainly not indicative of Mitsui Garden Hotels' usual high standards. We thoroughly examined the details with concerned the house keeper team in order to have all of our customers stay comfortable. We are running the hotel business with high standard of housekeeping quality.However, we have taken up and shared the issue with the respective departments to take immediate actions for improvements.It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay.Again, your comment is highly appreciated, and apology for your inconveniences. We are looking forward to your next visit to Kyoto.Front Office Manager
Guest User
Superior Twin Non Smoking
Checked in Nov 2023
Family
4 Reviews
5.0/5
Outstanding
Posted on Dec 3, 2023
Good location. Near train station n nishiki market n nijo castle. Nice onsen to relax after walking the entire day
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to give the comment and high score. We are happy to hear that you enjoyed our hotel's very close proximity to Nishiki Market, Nijo Castle, and other tourist attractions.After a day of sightseeing, we hope that you were able to relax and unwind from your trip in our public garden bath while enjoying the view of the garden.We are very pleased to hear that you were satisfied with your stay at our hotel. We will continue our efforts to improve our services and hope to have the opportunity to welcome you again. Front Office Manager
ArielaK
Standard Double Room
Checked in Oct 2023
Family
9 Reviews
5.0/5
Outstanding
Posted on Oct 28, 2023
Good service! Good location, quiet environment. Within walking distance of Nishiki market. Great shopping spots nearby too. Very cozy bed.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking your time to write a wonderful comment.It brings us great joy to hear that you enjoyed our central location. Our hotel is located in just front of Karasuma oike subway station, and guests also can feel historical atmosphere that you can only feel in certain area in Kyoto.Thank you very much again for your time providing us your feedback which is very important to all of us. We are looking forward to welcoming you again on your future trip to Kyoto. Front Office Manager
Henry
Standard Double Room
Checked in May 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on May 31, 2024
Nice hotel, nice location and good price👍
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to give the comment and high score. We are very pleased to hear that you were satisfied with your stay at our hotel. We will continue our efforts to improve our services and hope to have the opportunity to welcome you again. Front Office Manager
Morizane
Superior Twin Room
Checked in Jul 2023
Couples
6 Reviews
4.2/5
Very Good
Posted on Aug 5, 2023
Good location and many good restaurants around there, easy access to the subway. When we stayed there, unfortunately there was sound of construction from morning, otherwise our stay there was comfortable!
Response from Property: Thank you very much choosing Mitsui Garden Hotel Kyoto Sanjo. We are delighted to hear you had a pleasant stay.Thank you for compliments about our location.As you mentioned, there are many shops and cafes near our hotel and our hotel is close to the subway. Therefore, we think it is a convenient location for trip stay.However, we apologize for discomfort caused by the construction noise. The building near our hotel is currently under construction, which has caused the construction noise. We are very sorry for discomfort in the morning hours.We are looking forward to seeing you again in Kyoto, and hoping it will be soon.Front Office Manager
Guest User
Standard Double Room
Checked in May 2023
Friends
1 Reviews
5.0/5
Outstanding
Posted on Jun 8, 2023
This hotel was one of the best hotels of my choice in the past few years. I went to Kyoto with my friend, my daughter, and her husband, so we booked two twin rooms. The atmosphere there was so friendly and I felt as if I was in a hometown neighborhood. The breakfast was excellent - the broiled mackel distributed a bad smell in the buffet room but the taste was excellent. I thought it would be best to broil all in the kitchen and serve only portion by portion at the buffet table so that the fish smell doesn't have to fill the buffet/display room. Otherwise, the room was so clean, and the cleaning lady was so friendly. I loved the downstairs Onsen/public bath where I can get refreshed two times a day. Such as the pleasant stay we have throughout our four days stays overall. I thank all the staff members who obviously worked so hard to serve their users as their house guests. We all felt welcomed genuinely.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo.Thank you again for taking the time to give us your feedback on your stay.We are very happy to see that you were satisfied with our breakfast, bathrooms, and staff.Regarding the smell of mackerel in the breakfast room, we will share it with the restaurant staff and do our best to improve it.We hope you were able to relax and soak in the hot water while enjoying the view of the garden in the bathhouse and relax from the fatigue of your trip.We look forward to seeing you again when you visit Kyoto.FrontOfficeManager
Nicole
Superior Twin Room
Checked in Jun 2023
Family
3 Reviews
5.0/5
Outstanding
Posted on Jun 14, 2023
we had a lovely stay here, the room was clean and the staffs were very friendly
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo.Thank you again for taking the time to give us your feedback on your stay.We are very happy to hear that you were satisfied with your stay.Our staff and I will continue to work hard to make this the hotel of choice for our guests.We look forward to seeing you again when you visit Kyoto.FrontOfficeManager
Leon
Standard Twin Room
Checked in May 2024
Solo travelers
44 Reviews
4.5/5
Great
Posted on May 22, 2024
The location is very good, only about 200 meters away from the popular noodle shop Youguang, which is convenient for queuing when there are not many people; there are complete bookstores and supermarkets around. The hygiene is very good, the service attitude is also very friendly, the hot spring bathing area is well designed, but the facilities are a bit simple, there is not even water, it is recommended to put some drinkable ice water
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Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking your time to write a valuable comment. We are so pleased to read your comment that you fully enjoyed your stay with us.We are very happy to hear that you were satisfied with your stay and that we were able to meet your needs to the best of our abilities throughout your trip. Regarding to the location of our hotel we have placed ourselves in an area where it is not only easy to access the tourist locations of Kyoto but also the city area with its many restaurants and activities that it provides. Our staff does their best to serve you to their full potential to make our customer's trip both smooth and easy.Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon.Front Office Manager
ねねねえ
Standard Twin Room
Checked in May 2024
Friends
11 Reviews
5.0/5
Outstanding
Posted on Jun 10, 2024
The hotel is in a very good location. There is a 711 right opposite, which is very convenient for taking a bath and buying beer/pudding every night. A 10-minute walk will take you to the commercial district and the pedestrian street that tourists love the most. A 20-minute walk will take you to the Kamo River. Walking is much better than squeezing into the bus full of tourists. The hotel breakfast is rich, varied and delicious. The view outside the window is a traditional Japanese garden. It is small and exquisite. You can also see the exquisite Japanese garden in the hotel lobby. Next to it is the Kyoto Bank.
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6/7
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo. Our hotel will close on June 10, 2024. If you are visiting Kyoto again, please feel free to use one of our nearby group hotels.
Guest User
Standard Twin Room
Checked in May 2024
Friends
11 Reviews
5.0/5
Outstanding
Posted on May 8, 2024
Be sure to choose a hotel with breakfast included! It's so hard to find a good breakfast in Japan. If you don't want to have coffee and bread every day, you must choose a hotel with breakfast included. Except for the super small room, everything else is great. The hot spring bath is also very refreshing. I come back from a day of walking and take a bath to wash away the fatigue of the day.
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Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking your time to write a valuable comment. We are so pleased to read your comment that you fully enjoyed your stay with us.We are so pleased that you were satisfied with our public bath facility. Our public bath with garden view is highly rated among our guest. It would make you feel relaxed and heal your body got tired from walking for sightseeing all around Kyoto city. We are extremely happy to hear that you were satisfied with your stay and we were able to meet your expectations as well as needs. Our staff attempts to provide the best service to assist our customers with their needs so that they can have the best possible experience while traveling. Thank you so much again for taking the time to offer your valuable opinion. We hope to welcome you all back again soon.Front Office Manager
Guest User
Standard Twin Room
Checked in Apr 2024
Friends
3 Reviews
4.3/5
Very Good
Posted on May 7, 2024
The service is good, the room is average, the location is very good, it's only 200 meters away from the subway, and the bus is also very convenient. The breakfast is very good at this price!
Original TextTranslated by Google
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking your time to write a valuable comment. We are so pleased to read your comment that you fully enjoyed your stay with us.It brings us great joy to hear that you enjoyed our central location. Our hotel is located in just front of subway station, and guests also can feel historical atmosphere that you can only feel in certain area in Kyoto. We are also in walking distance to NIjo Castle and famous Nishiki Food Market where you can enjoy some local foods.We will try to keep improving our service and hope to have an opportunity to welcome you again in the near future. Front Office Manager
fxiaoxiao
Standard Twin Room
Checked in Mar 2024
Friends
11 Reviews
3.5/5
Posted on Mar 17, 2024
There is a beautiful garden and a hot spring (actually it should be a bath). The place is not big; the location is convenient for shopping and eating; the service is quite satisfactory. I forgot to take the things I put in the refrigerator when I checked out. There was no prompt from the hotel when I came back to pick up my luggage in the afternoon; breakfast OK, the room is a bit small;
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo and for taking the time to share your impressions of your stay with us.We are glad you liked our garden. Many guests have commented on the beautiful Japanese garden.The garden bathhouse is open from 3:00 p.m. to 9:00 a.m. The bathhouse is not very spacious, but is open longer to ease congestion.Our entire staff will continue to strive to improve our services to make your stay with us even more comfortable.We hope you will stop by our hotel again when you visit Kyoto.Front Office Manager