Fairmont Château Lake Louise Reviews

Perfect place, perfect people, perfect room. It’s really nice hotel, hope see you soon next time.

We received a room upgrade to suite at the check-in, which was fantastic. The concierge service could be better, we asked for utensils sent to our room and waited for 30 minutes. However, they ended up also sending a microwave to our room for us to heat up the foods.

When we checked in we decided to pay for the extra night. As soon as we got in the bedroom, we were completely underwhelmed with how small and outdated the room is. It is nowhere near worth that price. If given a choice, It’s not even worth $200. We paid $1275 for the first night and they took out $1711 for the second night. Immediately we cancelled the second night and asked to be upgraded to a lake view room for just the one night. They made us wait 2 1/2 hours for the new room to be available. It looked the same just a little spacious. The bathroom window does not have blinds so you can be seen in the bathroom. We just had to make a way to cover it when we use the bathroom. The biggest benefit is that lake Louise is just there, which was the whole purpose of our trip. It was nice to have the priority guest discount as well for the canoeing which my family enjoyed. Overall, we would still go back but will definitely wait for a much lower pricing than that we paid for.

A spectacular hotel…very impressed by its updates. We were told there was no lakeview room. However, when we opened the room door, wow! Beautiful lake view…surprised! Great view of sunrise…feel privileged as the hotel guests. In addition, hotel sells tickets to Moraine Lake that is hard to get to. Although we spent almost $1000 for a night, it is worth it. It was a very enjoyable stay!

Very nice and wonderful hotel. Good location for watching Lake Louise. Staffs are very helpful and friendly.

Service ok. Water heater (for bathroom) not working. Shower tap too tight to turn. Food ok. Overall only the location is excellent, the rest doesn’t match 5-Star hotel services.

Terrible food - $50 for a piece of cardboard masquerading as a schnitzel. The antipasto board was chunks of cheddar and something else out of the catering bag, with chopped salami, on a plate. Guys, really?! The leading restaurant there wouldn't survive if the environment was competitive. Service was hit and miss: front desk was great, but in the restaurants it just depended on who you got. Hotel is tired, with small rooms, no aircon or fans, and windows that open just 5cm. My wife posted a disappointed review elsewhere and the hotel replied to put in the public domain that someone would contact her: no one has of course. For this price it needs to be spot on. You can't trade on location forever. Or just maybe you can.

Good and clean

It is a hotel in front of Lake Louise. The scenery is first-rate. However, they are building some new facilities recently. So there is a large construction site outside the lake view room. Our room number is 331, which is on the construction site side. The hotel is very wide. There is no construction site on the other side (room numbers starting with 39 in the picture), and it is not connected to our side. The room is extremely small. It is almost impossible for a single person to turn around in the bathroom. However, the hotel facilities are still very modern. Ctrip says that you can add an extra bed for free, but when I called, I was told that the room was too small and I could only add a baby cot. It's so funny. The price of more than 9,000 per night in the peak season is for the scenery. During the day, many tourists eat and drink on the windowsill of the corridor on the first floor (bring your own food). It feels like the hotel is also a tourist attraction. This is not good. It's a bit chaotic. Moreover, the way the hotel prevents non-hotel guests is to put up signs, but there is no one to manage it, so you can imagine how many people come. There is a Singaporean Chinese at the front desk who can speak Chinese. There is an interesting pet checking counter. Although I was not very satisfied this time, I will stay here next time I come to Banff. Who makes you have a good scenery?

Apart from being expensive, the hotel environment is impeccable. It is very convenient for hiking, lake viewing, boating, and going to Moraine Lake.

The hotel room (Mount Temple Wing) is far away from the center of the hotel. The room assigned to the lower floor this time does not have a view of Lake Louise. I believe that the high floor will have a view of the lake and mountains. The room is spacious and the bathroom is quite big. 

This is my second time staying at this hotel. The room is very big and the window faces Lake Louise. Sitting in the room, you can enjoy the beautiful lake view and snow-capped mountains outside. The quality of Fairmont Hotel is guaranteed. The antique buildings and enthusiastic service staff make guests feel warm and comfortable. There are Chinese services to avoid language differences. If you come here in summer, the scenery will be more beautiful!

Originally, this was the hotel I was looking forward to the most during this trip. It is about an hour's drive from Fairmont in Banff. The environment is very good and beautiful, and the hotel staff's service is also good. It's just that the third-party service for horse-drawn sleigh rides is a bit disappointing, and the experience is not the best.

The room is big, the view is beautiful, the breakfast is good, and the service staff is very kind and enthusiastic. The only drawback is that the air conditioner is too loud, like a tractor, the snacks are too choking, and the sweet-loving kids can't eat them. In addition, the ice surface of the ice rink is not well maintained. However, the flaws do not outweigh the merits, and it is still a very happy trip overall.