A little pricey but pleasant stay at Pan Pacific Suzhou. Service is top notch from everyone, from the moment I arrive at the lobby until the moment I leave. They never leave you unattended and will go all out to solve your problem. I had many parcels and food delivered to the Hotel. As a foreigner I do not have a Chinese contact number and the rider often left the parcel or food at different places. Each time I ask for help, the staff will attend to me immediately and search the parcel for me. Delivery of the parcel to me using robot is a cute experience, so fun to watch the robot entering into lift itself.
Breakfast selection is great too, well I mean it's a 5 star hotel so it can't be that bad.
Hanfu experience and the close distance to Panmen (right next to the hotel) are bonuses. We had a great time laughing at my mom who tries the hanfu.
If I am to comment one thing that is not so great is perhaps the location that is considered quite far to most of the main attractions in the city centre. Nonetheless it did not pose much problem to us as we use didi to travel most of the time. Oh ya the cruise at half price wasn't that great too as it was too crowded, but this has nothing to do with the hotel as the cruise service is not run by them its merely complimentary discount for hotel guest.
There is a couple of convenient shop and restaurant nearby but not as many as in the city centre.
A special mention to aunty Miao at 2nd floor 夕霞 who cleans our room everyday, thanks for making our room comfortable.
Overall a pleasant stay. Very comfortable and happy experience. Thank you for the great hospitality Pan Pacific Suzhou.
By the way of all the 4 hotels I stayed in 8 days, this hotel is the only one that doesn't hint or request me to write a good review for them.