Pan Pacific Suzhou
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Suzhou

Pan Pacific Suzhou

No.9 of Cultural Hotels in Suzhou
No.259 Xinshi Road, Gusu District, Suzhou, Jiangsu, 215007, China
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Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL. Show More
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hotel overview picture
Last booked 1 min ago
4.6/5Very Good·Excellent Location
Good expenitence of hotel facilities, good location of City
Amenities
Indoor swimming poolFreeOutdoor swimming poolFreeFitness RoomPrivate ParkingFreeAirport Pick-up ServiceTennis CourtGolf Simulator4 RestaurantsMeeting RoomMulti-function Room
All Amenities
Surroundings
Metro: Xinshiqiao
(550m)
Metro: Nanmen
(660m)
Airport: Sunan Shuofang International Airport
(40.4 km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Family Triple Room
4

Family Triple Room

1 Queen bed and 1 Single bed
36m² | Floor: 1,3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Deluxe Room (Double Bed)
4

Deluxe Room (Double Bed)

1 Queen bed
32-36m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Executive Pagpda Suite
4

Executive Pagpda Suite

1 Queen bed
64m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Deluxe Room (2 beds)
4

Deluxe Room (2 beds)

2 Single bed
32-36m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Premier View King
3

Premier View King

1 Queen bed
32-36m² | Floor: 4-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Triple Bedroom Executive Suite
6

Triple Bedroom Executive Suite

153m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
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Executive Suite
5

Executive Suite

1 Queen bed
105m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
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Family Suite
3

Family Suite

64m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Premier Balcony King
5

Premier Balcony King

1 Queen bed
36m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Deluxe Suite
4

Deluxe Suite

1 Queen bed
64m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Wu Gong Hall
10

Wu Gong Hall

1000m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Deluxe Twin
5

Deluxe Twin

2 Single bed
32-36m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Deluxe King
5

Deluxe King

1 Queen bed
32-36m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Premier Balcony Suite
4

Premier Balcony Suite

1 Queen bed
68m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Premier Balcony Twin
3

Premier Balcony Twin

2 Single bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Two Bedroom Executive Suite
6

Two Bedroom Executive Suite

110m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Family Two Bedrooms
4

Family Two Bedrooms

64m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Premier Twin
5

Premier Twin

2 Single bed
32-36m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
Check Availability
Premier King
4

Premier King

1 Queen bed
32-36m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
Daily Housekeeping
Room Details
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Guest Reviews(5777)

4.6/5
Very Good
Verified Reviews
  • Cleanliness4.6
  • Amenities4.5
  • Location4.7
  • Service4.5
A‍n‍ ‍E‍l‍y‍s‍s‍e‍ ‍S‍y
July 22, 2024
Can't narrate how amazed am i for the surrounding..and concierge staff was kind enough to deliver my prior online purchase packages to my room upon chk-in without me requesting..such gesture really keep up with the 5 star service :) hotel has it's own entrance to Panmen Scenic area and it was a big plus point since it's nice hang out place while being not too crowded
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 22, 2024
We stayed for 4 nights and its one of the best hotel we stayed! The service from the front desk by Yu Xing was very good. He was very polite and friendly. He was also very prompt with our request to make a room change (to one with a better view) and gave us a few options. Liu Xiao Qing from room services was also very kind and helpful - she helped us booked food delivery because we were unable to do so (no china number). Huang ahyi/ Huang auntie also helped to clean the room and provided washing detergent and washing bag such that we can wash our clothes and hang in the toilet! The room was also super clean and she is super friendly. Will totally recommend this hotel if you ever visit Suzhou. There is also free panmen access for hotel guests and I think its super worth. Panmen was beautiful!
s‍h‍a‍r‍e‍s‍e‍o‍w
June 16, 2024
I hope my photos do this beautiful hotel justice. The hotel itself brings one back in time and its lovely interior elevates the mood. From the lobby, one can already see Ruiguang Tower. Hotel guests can access Panmen for free. The buffet breakfast is one of the best that I have had so far. The downsides are that it is not as accessible to a train station nor near Pingjiang Road or Qili Shantang. However, these can be easily resolved by booking a ride via Didi. No regrets choosing Pan Pacific Suzhou for my Suzhou visit.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 2, 2024
Paid extra for garden view and floor 3 or above. Upon reception I was told that I was upgraded. When I reached my room, it was on floor 3 (lowest possible floor) and there was no real garden view. Nothing like the pictures in there advertisements. I do not understand what the upgrade was. Felt more like a downgrade. In summary, I paid more to get less! Very disappointed Please see picture of garden view and compare against hotel pictures of the garden view
A‍l‍e‍s‍s‍i‍a‍ ‍K‍y‍o‍u‍y‍a
July 12, 2024
Had a pretty comfortable stay here at PanPac Suzhou! Unfortunately the whole time we were here, we were met with the wet weather, we had enjoyed our experienced here! The 1st room we were given had a strong stench of smoke (probably due to previous guests secretely smoking in the rooms); we made a complaint and was swiftly directed to another room to make sure it was ok before we changed our rooms. (unfortunately, the room card was only made only available for one day entry when we were staying consecutively, so we had to walk all the way back to the reception the next day to get it settled) - the only downside of this beautiful place is that the rooms are so far away from the main lobby. Glad that we could freely enter and exit the "PanMen". Food deliveries we've tried making were easily delivered too; they'll be placed on a shelf and we just had to go collect it. Had an extraordinary time trying out the Hanfu too and had booked a photoshoot with them. Would 100% recommend them!
S‍i‍m
June 18, 2024
A little pricey but pleasant stay at Pan Pacific Suzhou. Service is top notch from everyone, from the moment I arrive at the lobby until the moment I leave. They never leave you unattended and will go all out to solve your problem. I had many parcels and food delivered to the Hotel. As a foreigner I do not have a Chinese contact number and the rider often left the parcel or food at different places. Each time I ask for help, the staff will attend to me immediately and search the parcel for me. Delivery of the parcel to me using robot is a cute experience, so fun to watch the robot entering into lift itself. Breakfast selection is great too, well I mean it's a 5 star hotel so it can't be that bad. Hanfu experience and the close distance to Panmen (right next to the hotel) are bonuses. We had a great time laughing at my mom who tries the hanfu. If I am to comment one thing that is not so great is perhaps the location that is considered quite far to most of the main attractions in the city centre. Nonetheless it did not pose much problem to us as we use didi to travel most of the time. Oh ya the cruise at half price wasn't that great too as it was too crowded, but this has nothing to do with the hotel as the cruise service is not run by them its merely complimentary discount for hotel guest. There is a couple of convenient shop and restaurant nearby but not as many as in the city centre. A special mention to aunty Miao at 2nd floor 夕霞 who cleans our room everyday, thanks for making our room comfortable. Overall a pleasant stay. Very comfortable and happy experience. Thank you for the great hospitality Pan Pacific Suzhou. By the way of all the 4 hotels I stayed in 8 days, this hotel is the only one that doesn't hint or request me to write a good review for them.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 7, 2024
The place is superb. You can experience every single without need to go out from the hotel. The service of all staff is marvelous especially Oliver. I had a pleasant experience with my stay
R‍e‍t‍i‍r‍e‍e‍t‍r‍a‍v‍e‍l
June 5, 2024
Nice hotel but a bit dated. Air conditioner not functioning well. Breakfast average. Line 5 is nearer compared to line 4. Overall quite a good stay.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 2, 2024
Excellent location, amenities, and the rooms is big and very nice and beautiful view. It is next to Pan Men with easy access and complimentary for hotel guest. Breakfast is good but can be better.

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from every country/region are accepted

Child Policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours [Mon - Fri] 06:30-10:00 Open [Sat - Sun] 06:30-10:30 Open
HeightFee
Children under 1.2m in height
Free
Children between 1.2–1.4m in height
CNY 64.00 (approx. US$8.83) per person
Children over 1.4m in height
CNY 128.00 (approx. US$17.66) per person
Adult
CNY 128.00 (approx. US$17.66) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 1999
  • Renovated: 2020
  • Number of Rooms: 336
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL.

Located in the Historic Ancient Town area and adjacent to the Panmen Gate scenery spot, Pan Pacific Suzhou has easy access to a wide range of the city’s famous attractions. It makes convenient public transportation from the hotel with just 5 minutes’ walk to the Metro Line 4 Nan Men Station and Line 5 Xin Shi Qiao Station. The hotel holds exquisite features of scenic gardens, sculptured bridges, rushing water and towers to display the history and culture of this garden city in China. Each of the rooms and suites at the hotel offers you a refreshing garden view or the spectacular sight of the Panmen Scenery, even a view of famous Ruiguang Pagoda from some ones. All guestrooms feature high-speed Internet access, a work desk station and other conveniences for business and leisure travellers. Garden Brasserie is an all-day-dining restaurant offering a wide variety of Asian and Western dish for buffets and a la carte. Hai Tien Lo Chinese restaurant features authentic Suzhou cuisine, well-known Huaiyang cuisine and specialties from other parts in China. Guests can experience the hotel’s state-of-the-art fitness centre outfitted with latest equipment, picturesque outdoor swimming pool and temperature-controlled indoor swimming pool to rejuvenate your soul, as well as, Children Playroom.

Services & Amenities

Indoor swimming pool
Outdoor swimming pool
Fitness Room
4 Restaurants
Meeting Room
Children's Playground
4 Restaurants
海天楼(中餐厅)
Style: A la carte
Cuisine: Chinese
Open for: Lunch, Dinner
Ambience: Traditional
Dining options: Available for reservation
西餐厅
Style: Buffet
Cuisine: Asian
Open for: Breakfast, Dinner
Ambience: Traditional, Romantic
吴宫瑞面
Cuisine: Asian
Open for: Breakfast, Lunch, Dinner
Ambience: Traditional, Romantic
Sun Ray禧禾意大利灵感餐厅
Style: A la carte
Cuisine: Italian
Open for: Lunch, Dinner
Ambience: Romantic
Dining options: Available for reservation
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Frequently Asked Questions

How much does it cost to stay at Pan Pacific Suzhou?

Prices at Pan Pacific Suzhou are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Pan Pacific Suzhou?

The closest airport is Sunan Shuofang International Airport. It is 40.4 km from the hotel and approximately a 64minutes journey by taxi.

What are the check-in and check-out times at Pan Pacific Suzhou?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does Pan Pacific Suzhou provide airport transfer services?

Yes, Pan Pacific Suzhou provides airport transfer services.

What amenities and services does Pan Pacific Suzhou have?

Pan Pacific Suzhou has the following amenities and services: Indoor Swimming Pool, Outdoor Swimming Pool, Fitness Room.

Does Pan Pacific Suzhou have a swimming pool?

Yes, Pan Pacific Suzhou has a pool. Pool type: Indoor Swimming Pool, Outdoor Swimming Pool.

Does Pan Pacific Suzhou have fitness amenities?

Yes, Pan Pacific Suzhou has fitness amenities.

Does Pan Pacific Suzhou provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Pan Pacific Suzhou have non-smoking rooms?

Yes, Pan Pacific Suzhou has non-smoking rooms. Please view the hotel listing for details.

Does Pan Pacific Suzhou provide breakfast?

Yes, Pan Pacific Suzhou provides breakfast.

About This Property

Nearest AirportSunan Shuofang International Airport
Distance to Airport40.49KM
Nearest Train StationSuzhou Industrial Park Railway Station
Distance to Train Station13.07KM
Nearest Subway StationXinshiqiao
Distance to Subway Station0.55KM
Average Price FromUSD184
Hotel Star Rating5