Novotel Leuven Centrum Reviews

10 Minutes walk from station…

About 10 minutes walk from the train station and from the old town. Great services from everyone at the hotel! Small room but clean and new!

Far from the center. Disappointing for a 4 stars.

The decoration has a great a**osphere, the room is large, and slippers are provided, which is rare in European hotels. Suitable for business travel, very cost-effective, and also has a business conference hall. There is a brewery opposite and within walking distance to the train station. It is highly recommended.

A bit far from the city center, only provides one bottle of water, breakfast is average, average value for money

nice breakfast with lots of choice, decent rooms and friendly people at the bar

The hotel is about a 10-minute walk from the train station, but there are not many restaurant options around. The front desk staff are not helpful enough. The room is located on the second floor, so the view is severely blocked, and there is no replenishing of purified water in the room.

The house is not bad and the location is very good.

Very close to the train station and not far from the center of Leuven

Really needs an overall service/staff and breakfast wise. The teams are not motivated and hard to find, the breakfast for the price is simply ridiculous. The hot food is stone cold, the bacon looks boiled and the scrambled eggs have been cooked until any moisture has been removed. The rooms are decent, good shower and the beds are comfortable. Price value isn’t right and never has been at the Novotel in Leuven, they make a lot money from InBev head office and don’t see the need to changer, sad.

Ignore the free parking offered by the hotel. There are only maybe 6 spaces on a road layby in front of the hotel. You will need to use the underground parking which is 24 euros /day. And this will charge everytime you take your car in and out

The room was a nice size, and the beds were comfortable. When we arrived at 2 pm for check-in, they told us it would be another hour -- the hotel was fully booked, and housekeeping had gotten behind. But they were able to let us in at 2:30 pm, so it really wasn't too bad -- they were very apologetic. It's a short walk to the train station and bus station, and Oude Markt and Grote Markt are about a 20-minute walk. (You can also take one of the city buses for 2 euro -- but I'm not sure how late or frequently they run. There's a restaurant and bar at the hotel, and it is essentially next door to the Stella Artois brewery, if you're interested in doing a tour there. Overall, my husband, son, and I had a comfortable and pleasant stay.

Would not stay here again and the hotel really lets the Novotel brand down. Rude reception staff, no willingness to make the wrong right, beds not made up ready on checkin, tissue box empty in bathroom, soap empty, not enough towels in room, not enough cups for coffee and tea. Would never stay here again.

Asked about the air conditioner if it can be looked at but got told it was not and AC and only blow air