FANKOO Hotel Reviews

Response from Property: Thanks for your praise, and we have a lot to improve because you just give us 4.5.If we have another chance,we’ll make you give us 5.We are looking forward to seeing you again!

Response from Property: Dear friend, hello! All our friends at the Mangao Hotel are deeply sorry that this stay did not give you a perfect experience. First of all, the room type you booked is our hotel’s Honeymoon Cinema Suite. On the night of check-in, the front desk will open a room and take you back to the room. After arriving in the room, you said that the room is like The actual product does not match. During this period, the staff never said that we took you to the wrong room, let alone took you to a hotel with the cheapest room. You are our valued Ctrip member. If we take you to the wrong room or deliberately take you A room with the lowest price is not a sign of itself. Then the staff showed you another honeymoon theater suite of the same room type. You were still not satisfied. You insisted that the room type did not match and then asked to go to the snow mountain view honeymoon room. , the front desk helped you upgrade for free after applying with the leader and took you to see the snow mountain view honeymoon room. On the way, you asked the front desk staff to give you another discount. After the front desk refused, your anger level increased all the way, although you finally stayed in the snow mountain view honeymoon room. View honeymoon room), a few minutes later you went to the front desk and said that the room did not match the actual room. The front desk staff explained to you and opened the external Internet pictures to compare with your room one by one, confirming that it was the same room type, but you still insisted on your opinion. Secondly, we attach great importance to hotel hygiene. We will strictly check the rooms multiple times before checking in to ensure that each room is clean and tidy. If the room hygiene is not good, you will reflect it when we take you to see the room. Don’t worry about the room type all the time. September is the off-season in Lijiang and there are relatively few tourists. You came to check in at night. Other hotel guests have either gone out for a walk or are already resting in their rooms. Moreover, the hotel is large and the room types are scattered. How can you create a quiet and comfortable resting environment for your guests, but it becomes gloomy for you? Again, regarding the coffee shop issue you mentioned in your review, your check-out time the next day was 9:42 a.m., and the opening hours of the rooftop coffee shop were 10:30. You did not go to the coffee shop during your stay at the hotel, or even Why did I get fooled in your eyes even if I didn’t even enter? You said that parking in the hotel is extremely inconvenient, but you don’t know that our hotel’s underground parking lot is the only underground parking lot in the entire Shuhe Ancient Town. It’s only a few hundred meters from the entrance of the ancient town to the hotel. meters away, you can easily reach it by car in two minutes. Official vehicles and large garbage trucks that come in and out of the ancient town every day all enter through this entrance. Moreover, the front desk contacted you in advance on the day you checked in and sent you detailed driving instructions. It is not the retrograde you mentioned. Narrow exit; Finally, you mentioned the cold service attitude. From the day you checked in until the day you checked out, the front desk staff always guided you politely. They picked you up from the security booth at the entrance of Shuhe Ancient Town, guided you to park, and showed you the room. We will help you upgrade your room for free. As long as we can meet your request, we have already met it. I don’t know why it has become cold and casual to you. It is a pity that this encounter has become the worst experience of your trip. We will reflect deeply and learn from it. I wish you a smooth and happy journey in the future!

Response from Property: Dear guest, thank you very much for choosing our hotel and leaving a valuable review on Ctrip. We are deeply sorry for your dissatisfaction and disappointment in this stay experience and sincerely accept your feedback. First of all, regarding the issue of the swimming pool, we understand your regret and disappointment for not being able to use the swimming pool. In fact, the swimming pool of our hotel has always been open, but due to the need for regular water quality maintenance, we have to change the water at a specific time. When you checked in, we did explain this situation to you and informed you of the time when the swimming pool would be restored. We are very sorry that this arrangement did not meet your expectations, and thank you for your understanding and cooperation. In the future, we will further optimize the maintenance plan of the swimming pool and inform guests of relevant information in advance through more channels to reduce the occurrence of such situations. Regarding the room upgrade, we once again confirm that you have booked a superior twin room, and we have upgraded your room for free in accordance with the hotel's upgrade policy. If our service staff has some shortcomings in communication and failed to make you clearly feel the sincerity and value of this upgrade, we are deeply sorry and will strengthen the training within the team to ensure that every guest can receive clear and accurate information. Regarding the charging issue of the Tiantai Snow Mountain View Coffee Area, we would like to clarify that the coffee shop is independently operated from the hotel, so its charging policy is not directly formulated by the hotel. We understand that you may be surprised by this, but please believe that we have always been committed to providing guests with a variety of leisure options, including this unique viewing coffee shop. In the future, we will inform guests more clearly about the charges in the relevant areas when booking and before check-in to avoid similar misunderstandings. Regarding the breakfast issue, we are very grateful for your feedback. We have been committed to providing rich and nutritious breakfast options to meet the needs of different guests. We are deeply sorry for the breakfast portion and children's drinks you mentioned, and have recorded them as the focus of subsequent improvements. In fact, our breakfast supports free refills, just tell the restaurant staff. At the same time, we will also consider adding beverage options for children's breakfast to provide more considerate service. Finally, regarding the stone road problem you mentioned when entering and leaving the ancient city, we fully understand the inconvenience this has caused you. Although this is not within the direct jurisdiction of our hotel, we will still actively communicate with relevant departments to explore whether there is a possibility of improvement to reduce the burden on guests. Once again, we sincerely apologize for the inconvenience caused to you and sincerely thank you for your valuable comments and suggestions. We will take this as an opportunity to continuously optimize the service process and details and strive to improve the accommodation experience of every guest. If you have any further suggestions or needs, please feel free to contact us and we will serve you wholeheartedly. I wish you a happy life!

Response from Property: Dear guest, it sounds like you had a very pleasant and memorable stay in Lijiang for the second stop! The spacious duplex room undoubtedly adds more comfort and convenience to the family trip, and the thoughtful and meticulous service of the hotel makes people feel warm. Being able to enjoy delicious food in such a comfortable environment and explore the surrounding natural beauty and cultural relics, such as the magnificent Jade Dragon Snow Mountain, the historic Tea Horse Road, and the tranquil Shuhe Ancient Town, such a trip is undoubtedly full of fun and gain. Although part of the scenic area is still under construction, which brings some inconvenience to the trip, it also indicates that it will become more complete and charming in the future. The food in the garden restaurant downstairs of the hotel not only satisfies the taste buds, but also becomes a bright color in this trip. The kindness of the hotel staff in helping to find the lost backpack reflects the good qualities of the hospitality and helpfulness of the Yunnan people, making your journey more warm and secure. Such a travel experience will undoubtedly leave you and your family with deep and beautiful memories. Yunnan not only has beautiful natural scenery and rich cultural heritage, but also has a group of lovely people who use their enthusiasm and kindness to weave warm stories for every traveler from afar. I hope that in the future, no matter where you go, you can carry this beautiful mood and memories and continue to explore every corner of the world.

Response from Property: Dear distinguished guest: Hello! First of all, thank you very much for choosing our hotel and leaving such a valuable evaluation on the platform. Your satisfaction and recognition are our driving force. As for the hotel facilities you mentioned, we are very happy that you feel "new" and "comfortable". We have always been committed to providing guests with the latest and most comfortable accommodation. The large TV and refrigerator in the room are specially set up by us to make your stay more pleasant. Regarding room hygiene, we are well aware of the importance of a clean environment for guests. Therefore, we will thoroughly clean and organize the room every day to ensure that you can feel the warmth and comfort of home when you return to the room. The beauty and atmosphere of Shuhe Ancient Town are indeed one of our highlights. We are very happy that you can spend a good time here and feel the sincerity and fairness of the merchants in the ancient town. This is also the original intention of our hotel to be located here, hoping to provide guests with a quiet and comfortable haven. Regarding service, we are very grateful for your high evaluation. You arrived in Lijiang one day in advance, and our front desk team was able to flexibly adjust and upgrade the room type for you, which is our adherence to service quality. At the same time, our staff is also happy to help you and ensure that you enjoy meticulous care during your stay in the hotel. In addition, you also mentioned the delicious food near the hotel. We know that food is an indispensable part of travel, so we have been working hard to recommend high-quality food around to guests. I hope that while enjoying the food, you can also feel the unique charm of Lijiang. Finally, thank you again for your affirmation and recommendation. We look forward to you choosing our hotel again when you come to Lijiang next time. We will continue to work hard to provide you with better and more thoughtful services. I wish you a happy life!

Response from Property: Dear distinguished guest, hello! Thank you very much for your compliments and affirmation! We are deeply honored for the service enthusiasm you mentioned. We always believe that warm and thoughtful service is one of the core competitiveness of the hotel, so we have been working hard to create a warm and friendly service atmosphere and provide personalized care and care for every guest. Hygiene and cleanliness are also the pursuit of our hotel. As an important place for guests to stay, we have been committed to providing high-quality and comfortable accommodation. In order to ensure that every guest can have a good sleep experience, we have selected comfortable bedding and paid attention to details in the decoration and design of the room, striving to create a warm and quiet resting space for guests. Your satisfaction is our greatest pursuit. We will continue to work hard to continuously improve the quality of service and provide guests with a more comfortable and intimate accommodation experience. The Gao Hotel is a young and vibrant hotel that shows you the unique charm of the hotel with a simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member with our heart and look forward to meeting you next time~~Finally, thank you again for your evaluation and support, and look forward to seeing you again!

Response from Property: Dear guest, hello, thank you very much for your positive evaluation of our hotel! We are very happy that you enjoyed a quiet and comfortable sleeping experience in our room. As an important place for guests to stay, we have been committed to providing high-quality and comfortable accommodation. In order to ensure that every guest can have a good sleeping experience, we have selected comfortable bedding and paid attention to details in the decoration and design of the room, striving to create a warm and quiet resting space for guests. Regarding the choice of breakfast, our hotel offers three different breakfasts for you to choose from to meet the taste needs of different guests. We are well aware of the importance of breakfast for a day, so we have put a lot of effort in the selection of ingredients and cooking skills, hoping to bring guests a delicious and nutritious breakfast. In addition, our staff are also very happy to provide you with help and care to ensure that your stay is pleasant and comfortable. Thank you again for your support and comments. If you have any other suggestions or need help, please feel free to contact us. All the staff of the 杋高Hotel are looking forward to your visit again

Response from Property: Dear distinguished guest, hello! Thank you very much for your compliments and affirmation! I am deeply honored to provide you with high-quality services and a satisfactory accommodation experience. Your satisfaction is our greatest pursuit and source of motivation. Your compliments are not only a recognition of our work, but also an encouragement and motivation for our team. We will continue to work hard to continuously improve service quality and customer satisfaction and provide you with a more comfortable and convenient accommodation environment. Thank you again for your support and trust. We look forward to your next visit. We will serve you wholeheartedly!

Response from Property: Dear guest: Hello! First of all, thank you very much for your comments. We are honored to provide you with such a satisfactory service experience. Your continued stay also proves that the service of our hotel has been recognized by you. Here, I would like to express my sincere thanks to you and promise that we will continue to work hard to provide you with better service. We are also honored by the evaluation of the restaurant environment and breakfast. We have been committed to improving the quality of catering and service level to meet the needs of different guests. Regarding your suggestion to add several types of breakfast, we have carefully recorded it and will make improvements as soon as possible to provide more diverse choices. In addition, you also mentioned that the clothes washed the day before were folded and put in the room, which is also part of our daily service. We hope that through such small details, you can feel the warmth and comfort of home. We will continue to work hard to provide sincere and enthusiastic service to every guest, so that your trip in Lijiang will be more memorable. Thank you again for your recognition and support! We look forward to your next visit to Lijiang, and you can choose our hotel again and create more beautiful memories with us.

Response from Property: Dear distinguished guest: Hello! Thank you very much for leaving a valuable review for our hotel on the platform. Your feedback is very important to us. We are very glad that you like the location, environment, facilities and services of our hotel. At the same time, we are very sorry for some of the problems you encountered during your stay. We are deeply sorry for the problems you mentioned in the guest room. We have noticed the problem of thin quilts. The hotel will replace the quilts according to climate changes to ensure that guests can sleep comfortably in Lijiang when the temperature difference between morning and evening is large. At the same time, we will also conduct a comprehensive inspection and repair of the facilities in the room, including the problems you encountered during your stay, to ensure that you can enjoy a better accommodation experience next time. Regarding the problem of hair dryers, because the hotel hair dryers are purchased for safety reasons, the hair dryers are all overheated. The hotel will also increase the frequency of checking facilities and equipment to ensure the normal use of facilities. We are very grateful for your suggestions, and we will continue to work hard to improve and provide a better accommodation experience. At the same time, we are also very grateful for your understanding and tolerance. Your satisfaction is our greatest pursuit. Finally, thank you again for choosing our hotel and leaving such a detailed review. If you have any other suggestions or questions, please feel free to contact us and we will serve you wholeheartedly. We look forward to your next visit and we will welcome you with better service.

Response from Property: Dear guest, hello! Our entire team is extremely honored and excited to receive such a comprehensive five-star review from you! Your satisfaction is our greatest pursuit and the source of motivation for our continuous progress. Thank you for your high evaluation of our environment, facilities, hygiene and services. Every affirmation is a great encouragement for our work. In particular, you mentioned that you upgraded the room for free, which makes us more convinced that serving every guest with heart will always yield unexpected joy and rewards. Our front desk colleagues can thoughtfully collect express delivery, which is also one of the meticulous cares we hope to provide to our guests. Thank you again for your recognition and support. We promise to continue to maintain this enthusiasm and focus to provide you and all guests with a more outstanding and comfortable accommodation experience. We look forward to your next visit and let us create more beautiful memories together!

Response from Property: Dear distinguished guest, thank you very much for your high evaluation and recognition on the platform. We are deeply honored and gratified. We are deeply gratified about the hygiene and cleanliness issues you mentioned. The cleaning aunts work hard every day and strive to provide every guest with a clean and comfortable accommodation environment. Their efforts have been affirmed by you, which makes us very proud. At the same time, we are also very happy to upgrade the room type for you for free. This is our intention for the guests, and it is also to enable you to have a more pleasant accommodation experience. We hope that in this way, you can feel the enthusiasm and care of our hotel. In terms of service attitude, we always adhere to the principle of "guest first" and strive to provide every guest with thoughtful and caring services. Your satisfaction is our greatest pursuit. We will continue to work hard to continuously improve the service level so that you feel at home every moment in the hotel. In addition, the location of our hotel is very close to the entrance of the ancient town, which also brings great convenience to your travel. We hope to provide you with a more convenient accommodation experience and let you feel the warmth of home during your journey. Thank you again for your recognition and praise. We will continue to work hard to continuously improve the service quality of the hotel and provide you and more guests with a better and more comfortable accommodation experience. We look forward to your next visit, and we will welcome you with even warmer service.