Holiday Inn Express & Suites Atlanta East - Lithonia Reviews

The help was amazing and very clean… the manager on duty that day helped us from top to bottom, love it thank you

I like the convience of the property and the exceptional customer service by staff on my past and present stay. They go above and beyond to accommodate customers. However, the wear and tare of the rooms is something I really dislike. The furniture peeling , furniture and floors has spots everywhere, and the bathrooms are not bad, but could use some good touch ups and ensure things operate properly. All this is possible wear and tear.

The front office Alex was excellent. He fixed any an all problems/request efficently and quickly.

Stay as a whole was alright. The ceiling in bathroom (room 205) was peeling and the bathroom had no exhaust fan at all, which was strange. The hot breakfast was very lacking. Pancake machine didn't work and everything else was very scarce. There was cereal but no milk. The only breakfast meat was pork. We frequent Holiday Day Inn Express, ALOT and this was the ONLY time we were somewhat disappointed.

The room was very clean but the bed was not comfortable. Pillows rough and flat. Thermostat did not seem to be working; outside temp was in the 30’s. Curtains did not close so heard interstate roar all night. Bathroom very clean. Staff very helpful and friendly.

Stayed 1/5/24 and 1/6/23. I rated 3 stars for the simple fact I am waiting on my money to go back to my account. (should not have to wait on my money. The hotel was paid instantly so my credit should be instantly). I paid at the hotel and was told by Nine they would hold an additional $50 on my debit card but would be credited back after check-out. Which was fine with me. However, I was charged another $116 and this charge was not mentioned at check in and I did not authorize it nor did I order room service. I called Saturday night to find out why my card was ran and was told that was a mistake. The lady told me she would make sure I didn’t get charged again. At check out, the guy at the desk saw the charge and also said he didn’t know why it was charged and explained that I will be credited back the additional charges. I am still waiting for my money. I have automatic payments set up and unfortunately this has interfered with my balances. In total I was charged($232.72 room total $50 incidental fee and just a random $116.36) $399 for two nights. As far as the condition of the hotel: The hotel room was clean, dated but clean.

Holiday Inn Express was great. Clean, nice rooms, close to everything we needed to do. Would definitely stay there again. Checked in by Caroline. She was so nice and friendly and made me and my wife feel welcome. Great job Caroline. Traveling again to Georgia next year will probably be staying here again.

The water in the shower was only lukewarm, it was like the handle was blocked to turn it up past halfway and made for a very unpleasant experience.

We didnt have any extra toilet paper in the room so we ran out. Luckily we didnt need any more. We didnt have any rags in the room for us to shower with so we used hand towels. I booked this hotel because i like holiday inn express breakfast but when we got down at 645am they hadnt started yet. They were suppose to start at 630. I overheard the front desk clerk say that the people showed up late and were working on the breakfast. We waited til 7am and left because we needed to get on the road to get home.

The overall stay was pleasing with the exception of the water conditions. The hot water was nonexistent.

I didn't stay at the hotel after I checked on because the room spelled horrible, the light in the bathroom was flickering and it was a handy room. The front deserve associate was very unprofessional as well. We went up to the room and didnt stay, we found other accommodation from 10/27 to 20/29.

We had 3 separate room reservations confirmed through ******* for 8 family members travelling together. While enroute lunchtime the day of arrival, we received text notifications from ******* that there was an urgent message from the hotel. The messages were all the same, something very unclear in its intent, stating something about not accepting funds from outside their group. I called the hotel from my cell phoneand was answered with," please hold". After waiting 15 minutes on hold(I was just a passenger with nothing more important to do), I finally hung up and called again. Repeat scenario except this time I waited 30 minutes on hold. Since I was unab[le to speak with anyone at the property, I called ******* customer service. The agent there could find no problems with my reservation, so she offered to contact the hotel for me. They would not even answer the phone for her! When we arrived, they no longer had the room selections available. Two of us are disabled, and we really needed the mobility accessible room we reserved. The woman at reception was not rude or unkind, but she did not really make us feel welcome. After hearing our story, she tried to shift the blame to our third party booking agent; but with over 20 years of really good experiences with *******, we weren't accepting that excuse. She did give us 3 double suites at a rate which was not totally unreasonable. Not any more room for this review. Holiday Inn Express-NEVER AGAIN!

The room was bad. Lighting was awful. Water was cold. The phone didn’t work. I needed extra towels twice and had to leave my room to go downstairs to get them from the front desk. There were break-ins to cars and a shooting outside of the hotel. The price did NOT match the experience.

This property was nice clean but there was a car break in while we were there. Sure these things happen however the hotel should have some type of security to rove the parking lot or some lighting to deter this from happening. Thankfully it wasn’t my car that was targeted but glass on the ground was everywhere. I would stay again because this could be a random car theft however I fear for the safety of my vehicle.