Sofitel London St James Hotel

Very old hotel, obviously discriminating against Chinese people. Look at what's outside our window in the picture. Most rooms have a city view, but we were given the worst location. The hotel's facilities are not up to date, but they are reluctant to spend money on maintenance. First of all, you don't need to swipe your card to get on the elevator, which means anyone can get in. There is no sense of security. I called the food delivery at 10 o'clock in the evening, and they said that the food delivery waiter had gone off duty. I was really confused. Is this the service of a star hotel? We had to go out for dinner. We were obviously very tired and didn't want to go out. What's more outrageous is that after dinner, the hotel door was locked... I rang the doorbell and waited for a long time before someone came to open the door. It was more than 11 o'clock. Hotels of this price in London should not be of this standard. The room was also very unhygienic, with a lot of dust and uncleaned hair on the carpet. The dusty speaker was still an Apple 13 socket. I stayed in several hotels of the same price in London, and this one was the worst.

The hotel is a full British-style hotel with attentive service and a good address👌

The whole hotel is decorated in a very romantic style, the staff is very friendly, and the location is invincible. Buckingham Palace and St. James' Park, Trafalgar Square and the National Gallery, Piccadilly Circus and Chinatown, Charles Cross Street, etc. are all within walking distance. It is also convenient for dining, and there are various restaurants and attractions nearby.

The location of the hotel is very good. The breakfast is rich and satisfying. There is a problem with the water quality in the room. The oily feeling is not good. The other environment, hygiene, breakfast, and services are all OK, but the water quality is not so good.