Clarion Pointe University/Expo Reviews
Clarion Pointe University/Expo
1620 Arthur Street, Louisville, United StatesView Hotel Details
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1 night
Clarion Pointe University/Expo Guest Reviews
3.2/5
3 Reviews
Verified reviewsLocation3.2
Amenities3.2
Service3.2
Cleanliness3.2
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All Reviews(3)
Positive reviews(1)
Reviews with photos/video(1)
Negative reviews(2)
Guest User
Checked in Jun 2022
Business travelers
0 Reviews
Posted on Jun 7, 2022
This property is very run down, has a nasty smell of natural gas that will make you feel sick if you are staying in one end of the building. The location is not in a great part of town next to a liquor store, smoke store, and gas station. after dusk there seems to be much illegal activity. Pack a gun if you stay.
Guest User
Checked in Nov 2021
Couples
0 Reviews
Posted on Nov 18, 2021
This is a MOTEL not a HOTEL. The wording is misleading on all the sites. It is newly remodeled but the shower is disgusting and there is no curtain. We had to make the bed ourselves. Was hesitant about it even being clean. Overpriced for what we walked into. It’s also right next to a highway so it’s super loud. The only reason I give it two stars is because the staff is very friendly. We were very disappointed and won’t be staying here again
Response from Property: Thank you for your review and your comments on the friendly staff. We apologize for your stay not meeting your expectations. We will use your feedback to make improvements.
sabrinah290
Checked in Jun 2021
Couples
Posted on Jun 30, 2021
The room was clean. The bed was comfortable enough, but the fitted sheet was on inside out which always seems suspicious to me, like its just been turned inside out from the last occupant. The desk was so wobbly, it almost collapsed under the weight of the car keys. Was unusable. The bathtub/shower was very warn out, the bottom was warped and uneven. A real hazard for anyone not steady on their feet. Location wasn’t great, behind a gas station and close to train tracks. Good enough for a one night stay on our way through.
Response from Property: Hi Sabrina. Thank you for taking the time to review your recent stay with us. We are happy you were pleased with the cleanliness of the room and the comfort of our beds. I can assure you, our sheets are changed after every guest. I will share this feedback with our Housekeeping Team to make sure they are not turning the fitted sheet inside out when they place new sheets on the beds. I will have our Maintenance Team check the desk to make sure the legs on the desk are tight. Thank you for your feedback on the tub, as this is something we have not heard before. We will make sure this is addressed and repaired, if needed. Many guests enjoy our convenient location in relation to the highway and Louisville attractions, although you can hear the train that is two streets from us sometimes. Best of luck in your travels.
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