Mercure Lourdes Imperial Reviews
Mercure Lourdes Imperial
3 Av. du Paradis, Lourdes, Midi-Pyrenees, FranceView Hotel Details
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1 night
Mercure Lourdes Imperial Guest Reviews
3.9/5
Good
60 Reviews
Verified reviewsLocation4.1
Amenities3.8
Service3.9
Cleanliness4.0
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All Reviews(60)
Positive reviews(50)
Reviews with photos/video(3)
Negative reviews(10)
Edigonzalo
Standard Twin Room
Checked in Mar 2024
Friends
4 Reviews
Posted on Mar 12, 2024
The hotel is well-located, just a 7-minute walk from the Sanctuary of Our Lady of Lourdes, offering stunning views if you choose a room with a river view. The breakfast is delicious and really nice. However, it's important to note that the hotel has an old decoration, reminiscent of 40 years ago, and is not well-maintained; it lacks soundproofing. If we didn't get a room with a view to the river, my experience could be worse. Considering these factors, I'm not planning to stay in this hotel again.
Sita Bisajalanjalan
Standard Twin Room
Checked in Nov 2022
Family
23 Reviews
Great
Posted on Nov 10, 2022
This hotel provide Nuxe for their amenities. Smell is really nice and the view is perfect.
Anonymous User
Standard Double Room
Checked in Dec 2022
Couples
1 Reviews
Amazing
Posted on Dec 5, 2022
Great service, clean and very good hotel! Breakfast is also wonderful
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Guest User
Standard Twin Room
Checked in Aug 2022
Couples
3 Reviews
Outstanding
Posted on Aug 26, 2022
The average breakfast was missing a toaster, they would have to realize that the egg for bacon is not done like that, nobody ate it, it must have been for a reason!!! otherwise everything very good.
An impressive lobby, with its grand staircase. The rooms are very clean and the attention in the lobby is great.
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Guest User
Standard Double Room
Checked in Jun 2022
Couples
1 Reviews
Amazing
Posted on Jul 3, 2022
Very well
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Guest User
Checked in Nov 2023
Other
0 Reviews
Outstanding
Posted on Nov 18, 2023
Beautiful hotel with a short walking distance to the Lourdes Sanctuary. Rooms are comfortably appointed under the Accor hotel group. A delicious breakfast was made available each morning. Our group of 51 also had dinner in the hotel restaurant, also very good. I was very pleased with this hotel.
Florence
Checked in Oct 2023
Other
Outstanding
Posted on Oct 15, 2023
I felt at home and the staff very courteous and helpful. I have nothing bad to say regarding this hotel. Excellent service
Guest User
Checked in Aug 2023
Family
0 Reviews
Outstanding
Posted on Aug 12, 2023
I have stayed more than 1500 nights over the past 10 years, while this is only a three star hotel , the service given by Matthieu PORTEIL and his team is perfect… My wife was feeling very hot due to the summer heat and the aircon was not strong enough. There was no fan in the hotel and Matthieu PORTEIL went out to other places to borrow a fan for her, ensuring she and our 2 year old is very comfortable.
Adventure26956291055
Checked in Jun 2023
Couples
Outstanding
Posted on Jun 30, 2023
Stayed here end March beginning April on our annual visit to Lourdes, with this being our second visit to this lovely hotel. Journey from the airport to hotel by taxi about 15/20 minutes depending on traffic. Swift check in at reception. Rooms on the 4th floor overlooking the river. Super comfortable beds, toiletries supplies, walk in shower, much needed kettle with coffee sachets, tea bags, milk & sugar supplied. Breakfast lovely, hot & cold items, tea, coffee, juices. Hotel close to the Sanctuary. Quiet time of the year, not very many restaurants open but you are able to find something to eat. Supermarket about 10 minute walk from the hotel. Staff all round friendly and courteous. We enjoyed our stay here, many thanks. Highly recommended.
Tan
Checked in Jun 2023
Couples
Outstanding
Posted on Jun 17, 2023
Like - Front Desk staff, Sebastian greeted and showed welcoming hospitality although the checkin was passed midnight.
Guest User
Checked in Apr 2023
Other
0 Reviews
Very Good
Posted on Apr 14, 2023
Booked directly through Accor website as we are a member. Booking went smoothly. The receptionist were helpful, friendly and professional. A lot of cafes around the hotel. It was a lovely walking distance to Sanctuary of Our Lady of Lourdes. Au Roi Albert Restaurant was excellent & food was delicious and reasonable price.
Gustavo
Checked in Jun 2023
Family
Posted on Jun 13, 2023
The hotel facilities are in disrepair. It is old but not well maintained.
Guest User
Checked in Mar 2023
Other
0 Reviews
Outstanding
Posted on Mar 8, 2023
We visited the restaurant, and the food and service was excellent. Actually the food was stunning and the chef had really gone out of his way to present good quality meals. The reception were very helpful with our enquiries and with shopiing that we did in the hotel. We did not stay there, but if accommodation matches food and service, it is definite a must. The location by the river is fantastic, and it is a very short walk to the sanctuary. The airport shuttle arrives/departs no more than 100 metres from the front door.
Guest User
Checked in Jan 2023
Other
0 Reviews
Outstanding
Posted on Jan 31, 2023
Stayed here on B&B basis end of March. Our 8th annual trip to this beautiful place and can honestly say we have found this hotel to be the best. Swift check in by Andreiv at Reception. (Apologies if I’ve spelt the name wrong) 😊 Fantastic spread at breakfast, hot and cold food, coffee, tea, juices and a wide selection of other foods. Room with balcony overlooking the river. Beds super comfortable, hair dryer & toiletries supplied. Welcome gift - nice touch and the item that most travelers ask for, the much wanted kettle along with coffee, tea, milk & sugar supplied. Rooms cleaned very well. Staff all round friendly and courteous. A super stay, highly recommended. Many thanks.
Guest User
Checked in Jan 2023
Other
0 Reviews
Very Good
Posted on Jan 31, 2023
Stayed at the hotel mercure lourdes imperial in the last week of February which is typically off peak. Hotel was nice and clean and very walkable. Rooms were of good size and clean. Only complaint with the facilities was it was quite dark in the hallways after stepping off the elevators since it was motion activated. Quite a few times, a few seconds have elapsed before the lights would turn on which made for a really dark moment before stepping towards your room. Location is really good as it is only a 5 min walk to the Lourdes Campus and quite close to all the restaurants and shops. But since it was off peak, a lot of them were closed and was quite a hike to find open establishments for dinner and the like. All in all, a good value for your stay in Lourdes.
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