Best Western Plus Grand Hotel Victor Hugo Reviews

Great Hotel. Great staff. Great Location. Will recommend !

The service is okay, the breakfast in Europe is average, the location is very close to the bus station, and it is convenient to travel

Very good location just a short walk from the city center and a few meters from the tram stop. Clean, rooms on the small side, good breakfast. Only problem, the room was too warm.

Large room and bathroom, bed and pillows were too hard for me. Room was warm, but no view if you were in the back. Great location and easy parking access.

Great accessibility by public transport and foot. Close to a nice park to get outside for some fresh air. In the annex, hallways can be noisy and echoing and there is no view and limited light from the room I had, but it was functional for what I needed. (And they made an effort to make it more appealing with a mural… fun touch!) Appreciated having a kettle and very small fridge. Gym is small and basic, but again, had what I really needed. Everything was clean and housekeeping was very good. For the price, I was satisfied!

Booked as it seemed a reasonable price for a 4 star hotel, and while not in the centre, only a ten minute walk away. The reality is after checking in, I had to cross the busy road to the "annexe" building... I guess this was once a different hotel that Best Western have purchased. The room was very old fashioned - think 70's style wood furniture. I was not impressed to find a clump of the previous occupants hair on the floor (tiled, so easy to clean). The bed was tiny (single), the aircon unit gurgled all night, and the building was noisy with other people on the stairwell coming in after what was obviously a great night for them... so much so that I had to ask them to be quiet. Breakfast was very average, with the cleaner literally cleaning around people with some disgusting looking rag stinking of industrial disinfectant. Honestly it's hard to see where the 4 stars have come from - maybe 25 years ago they qualified. However, the standard is poor and felt more like a good effort in an economically deprived country than a 4 star in an economic centre of Europe. Cheap for a reason - best avoided.

Everything goes well. The room is comfortable, the staff is nice, the hotel is in a quiet place very close to a tramway station.

It was an excellent stay at the hotel. The hotel staff are very friendly and provided excellent service. The hotel is clean and bedroom clean - cleaners do a great job. It’s only 10 minute walk to the main centre with the shops and restaurants- not far at all. My only complaint is the noise from the street. Without shutting your window you will get an early wake up call but the air con in the room is great. The area is also really nice with the university close by and beautiful gardens.

Easy to check in, helpful staff and great location

Staff is always very friendly and ready to assist in any way they can regarding any issues you may face, even if it has nothing to do with your stay at the hotel. Breakfast is awesome, lots of variety and is very well attended by the staff to be sure it is always full and clean the area several times per hour. Rooms are clean and typical of a European hotel room. There is a small bar downstairs and chairs/tables where you can hold a meeting with another person. The rooms facing the street are a bit noisier than the ones on the other side of the building. There is a gym downstairs and also a sauna but did not try either. The hotel is well located for a transfer between the train station and the airport. Lots of buses going around and the tram stops is less than fifty meters. Lots of dining options around the hotel.

We were just there for one night- but really liked the hotel. rooms were comfy and very clean, the breakfast was nice, staff was excellent and very helpful. The location was perfect- right by the Luxtram station for the T1, and in the theatre district- and an easy walk to

A/C needs upgrading but hotel was very convenient

Easy access by tram from central station, or by bus (16) from airport. Lots of food venues to pick from (Japanese, French, Italian, etc). It is a small hotel so less chances to get noisy. I had a room with view on the streets so you can hear the traffic and the people from the street. I am staying again at that hotel in a week and will request a room not giving on the street and will see if it makes a difference. Breakfast is great with a wide variety of choices. The breakfast area is refresh constantly with new items and cleaned on a regular basis. The size of the rooms are typical for a European hotel. Only one elevator which, during check in/out can get really busy especially when you're on the top floor. Front desk is slow both for check in and check out so give yourself plenty time when checking out, especially if you have a taxi or a train/flight to catch.

My one-night stay at Best Western Plus Grand Hotel was excellent. Customer service was outstanding-I had an issue with turning on the heat and the front desk lady crossed the street and came to my room to turn it on. The room had everything I needed including a hot water kettle to make coffee or tea. Everything was quite clean especially the bathroom-loved their shower. It is quite easy to get from the central train station to the hotel-take the Tram1 and it will leave you across the street from the hotel. Taxis are quite expensive as I learned the hard way-25 euros for a ride from the train station to the hotel, which was about 1.4 miles or about 5 stops on the tram.