Van der Valk Hotel Brussels Airport Reviews

Friendly & helpful reception . Good & cause room . Free soft drinks ( water & cola) , coffee & tea. The room has to be cleaned better. The train station is close the hotel. 15 minutes by train to downtown of Brussels

Very nice Hotel and well serviced. Restaurant is TOP. Personnel very pleasant and willing to assist. My Hotel from now on! Will send a photo or two.

I really appreciated the welcome and the quality of service. The services are helpful and smiling. I'll definitely come back another day. It deserves a good rating.

nice room, clean, good location, friendly staff, top 👌

Very good experience

sehr zu empfehlen

Common areas not neat and old. Bar staff unable to provide decent service. Room was rundown, bathtub was dirty, a mirror was broken, etc.

everything was really nice, the staff is very helpful and the cleaning staff was exceptional.. the food is really good and tasty something to improve is the wifi signal reception, specially in the edge rooms.. also the parking system not 100% reliable and I had to validate the tickets multiple times. overall a nice hotel, located near the airport. looking forward to stay there again.

The only downsides were the temp control in my room as it defaulted to 22.8 deg C with no ability to reduce (in the end I switched the so called Eco aircon off alsothe breakfast at 27,50 Euro was steep!

Convenient location if you have to get a flight , 5 minutes by car to the airport. Huge building, kind staff.

The room as very dark, basically no ceiling lights, just desk lamp and standing lamp and small spots next to the bed. Room feels dirty and on the dark floor dirt can be seen everywhere once one looks in more detail; no windows can to be opened and smell of the kitchen everywhere. Out of 5 days 3 the bathroom was merely cleaned. one day I found back the cleaners dirty rag on the sink, another the dirty towels were put in the corner but forgotten to pick up. Used teacups were not cleaned. Noisy daily at 23:30 when somewhere in the hotel the conference/dinner tables ere moved around. Keycard did not work 80% of the time, meaning waiting in line to get the card fixed; charging room service to the card takes 30 mins of explanation on how to do it. The entire hotel is a mess: service, tidiness, noise and comfort and that for 330 EUR a night!

I stayed two nights. Everything was fine. The fitness center is excellent. My only complaint is the wifi didn’t work in my room. Nobody was able to fix it. The buffets were good and the staff were generally helpful. Book the shuttle in advance because they fill up.

Terrible cleanliness. Mountains of dust in the room. Paid for mini bar not stocked. 6 calls over 5 hours and several promises later and still nothing. Had to go to front desk and even then they couldn't get it right. Bath all scratched with red marks, marks on mirrors. Breakfast good one day but lots of things missing the next day. Overall run down with horrendous customer service. Asked for a follow up from the hotels GM bit nothing yet. By far, the worst of 20 + Van der Valk hotels I've stayed at

The hotel is in good shape. Nice room. On site restaurant was very good.