Ibis Budget Melbourne Airport

Ibis Budget Melbourne Airport Reviews

Ibis Budget Melbourne Airport

Caldwell Dr, Melbourne Airport, AustraliaView Hotel Details
Ibis Budget Melbourne Airport
Ibis Budget Melbourne AirportIbis Budget Melbourne AirportIbis Budget Melbourne Airport
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Ibis Budget Melbourne Airport Guest Reviews

3.5/5
133 Reviews
Verified reviews
Location3.4
Amenities3.0
Service3.7
Cleanliness3.8
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All Reviews(133)
Positive reviews(98)
Reviews with photos/video(4)
Convenient location(10)
Close to airport(9)
Easy to get around(8)
Great service(6)
Awesome stay(5)
Negative reviews(35)
Es依斯
Standard Queen Room
Checked in Apr 2024
Friends
5 Reviews
2.5
/5
Posted on Apr 16, 2024
Very hard to find the place. And no elevator, just lucky we don't have too many stuffs.
Response from Property: Dear Es,Thank you for this review about your recent stay.We're glad to hear that our hotel's location was convenient for you, despite the difficulty you faced in finding us. We apologize for any inconvenience caused by the lack of an elevator. As mentioned in our hotel information, we are indeed a three-story building with stair access only, and we understand that this can be challenging when traveling with heavy luggage.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Budget Melbourne Airport
Guest User
Standard Queen Room
Checked in Mar 2024
Friends
8 Reviews
1.5
/5
Posted on Mar 26, 2024
Nothing serious
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Response from Property: Dear customer, thank you for choosing to stay at our hotel and sharing your stay experience. Providing guests with warm and considerate service experience has always been our work purpose and unremitting pursuit! I am very sorry that this accommodation experience did not fully meet your expectations. I would like to express my sincere apologies to you! We attach great importance to your opinions and suggestions, and sincerely hope that you can leave more detailed feedback so that we can continuously improve our services. If you have any needs during your stay, you can contact us at any time, and we will do our best to solve it for you. ! Thank you again for your valuable feedback and we look forward to your visit again. wish you a happy life! ibis Budget Melbourne Airport Team
Anonymous User
Standard Room with 2 Single Beds
Checked in Mar 2024
Solo travelers
4 Reviews
4.5
/5
Great
Posted on Apr 3, 2024
The hotel staff are warm and courteous, but the room is relatively small. The bathroom and toilet are connected together, and I can't turn around. But I had an early flight, so I chose to stay close to the airport.
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Response from Property: Dear Guest,Thank you for sharing the review of your stay with us.We are thrilled to hear that our strategic location and the cleanliness of our rooms contributed positively to your experience at ibis budget Melbourne Airport. It's also pleasing to know that our reception staff made a wonderful impression during your check-in. While we acknowledge you found the room size to be less than what you might have expected, we are glad that this did not significantly impact your overall satisfaction. Our team is dedicated to providing a comfortable and convenient stay for all our guests, especially those who appreciate the proximity to the airport and the friendly service we strive to offer.We look forward to the pleasure of welcoming you back. Many thanks again,ibis Budget Melbourne Airport Team
Guest User
Standard Queen Room
Checked in Feb 2024
Solo travelers
2 Reviews
4.0
/5
Very Good
Posted on Mar 2, 2024
Clean hotel and perfect for those that need to stay over night during a flight layover. No complaints and I would stay again.
Response from Property: Dear Guest,Thank you for this great review.We're delighted to hear that you found our hotel clean and suitable for your layover needs. Our team takes great pride in maintaining high standards of cleanliness and hygiene, ensuring a comfortable stay for all our guests. It's also gratifying to know that our proximity to the airport served you well, providing convenience for travelers like yourself.We look forward to welcoming you back for another memorable experience.Best wishes,ibis Budget Melbourne Airport Team
Gutman
Standard Queen Room
Checked in Feb 2024
Family
24 Reviews
4.5
/5
Great
Posted on Feb 25, 2024
The room is small, the toilet and bathroom are integrated, and the water from the shower will flow into the toilet. Breakfast includes coffee, milk, bread, and jam. It's completely vegetarian with no meat, not even eggs. It's close to the airport, so the price is double that of ibis in other areas of Melbourne. But it's pretty quiet. The front desk had a good attitude and even helped call a taxi.
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Response from Property: Dear customer, thank you for choosing our hotel and sharing your stay experience. We are pleased to hear that you were satisfied with the attitude of our front desk team and praised their service. Regarding room size, we do strive to provide affordable accommodation options and despite the compact space, we ensure that each room is maintained to ibis standards of comfort and cleanliness. We noticed that you mentioned the issue of bathroom design. Although our showers and toilets are designed according to the ibis economy concept, we will continue to look for ways to improve the guest experience. For breakfast we do offer a varied continental choice including hot drinks, breads and jams and we will take guest feedback into account to enhance our breakfast options. We're glad you enjoyed our hotel's quiet surroundings and our convenient location near the airport. We look forward to your visit to our hotel again and wish you a happy life! ibis Budget Melbourne Airport Team
Aimimiai666
Room with Two Single Beds and One Overhead Bunk
Checked in Feb 2024
Family
19 Reviews
4.0
/5
Very Good
Posted on Feb 17, 2024
It's about ten minutes' walk from the airport. We have a family room on the first floor. The room is very small and the hygiene is relatively good. Because we arrived early in the morning, there were staff on duty at the front desk, making check-in more convenient. A transitional hotel for evening arrival does not require much. The price is a bit high and not cost-effective.
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Response from Property: Dear guest, thank you for choosing to stay in our hotel! We are pleased to hear that you were satisfied with the friendliness of our staff and the cleanliness of your room, which is an important part of our service. While you might think the room size isn't ideal, our hotel is designed to use space efficiently to ensure an affordable stay in a convenient location close to the airport. At the same time, we do note your concerns about price, and while our pricing reflects our convenient location and services such as breakfast included in the price, we are always committed to ensuring that our guests feel they receive value for their money. We sincerely look forward to your visit again! I wish you a happy life and all the best! ibis Budget Melbourne Airport Team
Hualidepaozi
Room with Two Single Beds and One Overhead Bunk
Checked in Feb 2024
Family
9 Reviews
5.0
/5
Outstanding
Posted on Feb 16, 2024
This is the second time I checked in. I went to the airport to catch an early flight and arrived there in 15 minutes on foot. If you are looking for convenience, it is a good choice near Melbourne Airport. The staff are also very friendly and answer questions patiently. If you have big boxes, be careful. There is no elevator. We were on the second floor both times we checked in, so it was okay.
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stefanie
Room with Two Single Beds and One Overhead Bunk
Checked in Feb 2024
Family
20 Reviews
3.0
/5
Posted on Feb 12, 2024
It's close to the airport, but the space is small and the restroom seems smaller than the airport restroom.
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Debra
Checked in Jan 2024
Business travelers
1.0
/5
Posted on Jan 20, 2024
Worst hotel I’ve ever stayed in. Room not cleaned properly, rooms are too small, especially the toilet/shower space, there is no lift so have to carry heavy suitcases up and down stairs. Way overpriced for what it is.
Louise
Checked in Jan 2024
Family
1.0
/5
Posted on Jan 20, 2024
Had low expectations for this property but it was even worse than expected. Room barely fit the 2 single beds (with the third over head) and the bathroom (shower and toilet only - basin was in the main room on the other side of the beds) was like an plane bathroom. All prefabricated as one plastic space that you had to step up into. Had to pay for parking on top of the room rate (went hunting for this later on the websites as it wasn't onvious) but the car park wasn't even secure parking - what a rip off. The room door was difficult to open from the inside and the handle on the outside stopped working all togther. The guy at reception said it happened all the time and showed me how to wiggle it all to get it open. Surely this is a breach of some health and safety requirements!! Then to top it off I'd make the mistake of prepaying breakfast. Id booked online for accommodation and breakfast for 2 adults and 1 child but when we turned up to eat we were told we'd have to pay extra for our son because he hadn't been included!! Horrible, horrible place and a rip off for the money. Dont stay here!!
Helen
Checked in Jan 2024
Other
3.0
/5
Posted on Jan 19, 2024
I am a 72 year old woman and I was put on the first floor up a flight of stairs with 2 suitcases with no help. I have a slight lung problem and get short of breath. I have stayed at this hotel twice before and stayed on the ground floor.
Verified traveler
Checked in Jan 2024
Other
2.0
/5
Posted on Jan 12, 2024
Over priced. The room was terribly loud and noise came in from the hall at all hours as people came back to their rooms. The bathroom was basically a boat toilet and shower in the corner of the room. The hallway was very dirty. The only positive is the reception person was nice.
Emma
Checked in Jan 2024
Couples
1.0
/5
Posted on Jan 8, 2024
Extremely noisy hotel no sounds proofing at all. We were kept awake almost all night. Ground floor you can hear every conversation at the reception desk and people loud in the hallway. Reception closes at 2am so there is no one to control any unruly guests past this hour. Please spend a little more and use another airport hotel. We really wish we had!
Steve
Checked in Jan 2024
Couples
5.0
/5
Outstanding
Posted on Jan 3, 2024
It was being managed be a very friendly and helpful individual by the name of Upu. Thank
GA
Standard Queen Room
Checked in Jan 2024
Solo travelers
1 Reviews
3.0
/5
Posted on Jan 2, 2024
No amenities like Shampoos, slippers etc provided, rooms were very small for such expensive prices.. just due to the location it seems.
Response from Property: Thank you for staying with us. We apologise for the inconveniences that you experienced throughout your stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better accommodate you again in the near future.Regards,ibis budget Melbourne Airport