Hotel Rinascimento Reviews

Response from Property: Dear Customer, let me introduce myself, I am Alfredo, the gentleman at the reception as well as the owner of the hotel. My presence that bothered you is only so that everything happens in the best way and all guests can be satisfied. In Italy, they say "Courtesy" and I am offended by the fact that you thought the opposite. I apologize for the other inconveniences and I greet you Alfredo

Response from Property: Good morning, I remind you that the teachers have done everything possible to keep you at bay, the principal is informed, with letter and photo, of the damage you have caused. Greetings

Response from Property: Good morning, we had to request payment for the damage, with photos, we do not deliver rooms with broken shelves. Finally, your teachers thanked us for our hospitality and courtesy. Best regards

Response from Property: This is the response I give to your review. My letter of complaint in vs. compare. ''Good morning Irene, I'm here to give you my complaints about the GRP. which can be read in the subject. A small part of the group. she positioned herself in an arrogant and presumptuous manner from the beginning, one room in particular, the lady accommodated in room 209. She stated that the floor of the room, under the bed, was dirty, even with a paper of brioches, yes I have a map found it, but my girls said the paper wasn't there before they arrived, nor that the floor was dirty, because they had cleaned, they were already clean, all the rooms. Therefore, I deduce the bad faith of the same, because the Lady created a nuisance in the room, complaining about everything, with attitudes and discussions, throughout her stay in the hotel. They had the heating open, at various hours, even at night and those who asked for an extra blanket, room 208, were given one. And, despite the heating being on, the front door was constantly left open. Agreed menus, but always someone with variations, you want plain pasta or tomato rice, were served. Not for us. problem but for their needs. A pseudo celiac person who, however, ate regularly. A vegetarian, he also ate lunch and dinner regularly. They asked for coffees, some of them and, free of charge, they were served. One with the mean joke towards my waitress, about why he, in particular, had not been served coffee. They wanted the Chianti reserve wine, knowing the price, one of them, this morning, at the time of the settlement, so as not to pay, he found the excuse that his children had never eaten or only ate plain pasta, their problem and not ours. Wine that was given as a gift, given the smallness of the person. Another, despite knowing the cost of the single bottle, 15.00 euros, this morning tried to argue so as not to pay. Shameful. He also made a fuss about giving his details and being able to issue the invoice as requested. Together with the bread we brought focaccias, as several children and teenagers were present. One of them, about 7 years old, had the rudeness to tell Elena, one of my girls, not to waste time and serve him the focaccia, while she was doing the service in the room. No adult intervened to scold the child. They moved a silver frame placed on the table, in the sofa area, at the bar, they didn't even have the delicacy to fix it after the glass closure had fallen. They tore down a curtain rod from room 109. They left a bag of rubbish leaning against one of the armchairs in the lounge area, without notifying us that it had been placed there. The words Good morning, Good evening, Thank you and Sorry are not part of their vocabulary. It is not true that the Customer is always right. This phrase was created by a Customer. This email is only to inform you of the glories