This is the worst stay I have ever had. Sink bowl was dirty, light in bathroom not turning on many times and light fixture broken, floor not cleaned enough before check-in. Door locked and also door and very bad condition. They had at least six other rooms available that night and then they would not let us transfer because we used *******. Pillows and sheets were very unsanitary and we could not sleep on them the maintenance even brought in new pillows and then brought bug spray to the room and was spring the room. We were breathing it in the whole night. The vent from the heat and air was never changed and probably years and we were breathing in filthy recycled air and the vent had dust around the vent. We were on the phone with ******* from the minute we walked in the room for over an hour and 20 minutes trying to get a refund. After 11 PM, 6 Hour Drive nine-year-old who was overly tired and wasn't allowed to sit on the bed yet nowhere else to go we felt defeated and did not have the will or energy to do more that night with the abusive staff.