DoubleTree by Hilton Hotels in Newark

We stayed for 5 nights with two kids aged 3 and 6. This hotel had everything we were looking for. The area is quiet and we didn't see any homeless people around. There are a few restaurants, mostly Asian about 5 mins drive away. We ordered Uber eats one night and delivery was very fast too. Housekeeping was perfect. We'd requested for it every day at the front desk and they did a great job. Parking is free and plentiful. The laundry room on level 2 had one washer and one dryer. Costs $2 to use each. Shout out to Elsa from the front desk who went out of her way to help us get quarters from the hotel beside cause we needed to use the washer urgently on our last night. Breakfast was basic, but had all the essentials - waffles, scrambled eggs, muffins, etc. We could not find anything wrong with this hotel. Would definitely recommend it to families with young children.

I'm a Platinum member and asked for a spacious King bed and usually get a high floor. This time, they gave me a first floor handicap accessible room with no body wash in the dispenser. When I checked in, they asked if I wanted a 4pm check out, I said yes. When I returned from lunch all of my personal belongings were missing from my room and the room was partially turned over. When I inquired what happened, they told me the person that checked me in didn't mark it as late check out but the funny part is my key card to access the room still worked after 1pm when she had said the system showed a 12pm check out. That in itself didn't make any sense. When I attempted to resolve the situation, I was told that there is no Manager on site and that there is nothing they can do. I could, however, come back at 11pm to talk to the Manager on the night shift and those were the only options until I called customer service. I still don't have this situation resolved as I had personal property in the room that's missing and have not heard back from anyone about it. I would stay away from this property until they get their staff properly trained and when they have management oversight on the weekends. I had to leave with the Managers information after an entire hour and I should have still been in the room for another 2 hours but due to a blunder by the staff, I was kicked out of the room and wasn't even offered another one to complete my stay at the booked time. Also, the customer service was horrible. All but the last lady that helped me get the information I needed to get out the door after dealing with this for over an hour while they were attempting to reach someone that could make a decision, to no avail.

The hotel is very clean and very good

When I went to the hotel, it was almost 12 o'clock. There was a meeting at 12:45. The hotel stipulated that the check-in could be done after 3 o'clock. I went to the front desk and asked if there was any room available for early check-in. Hour. After sitting for a while, the front desk did not seem to help me check the vacant room. It seemed that it would take a certain time to help me. I checked the nearby hotels with the same price and star rating and made a phone call. I had to cancel this one and go to another one, but the front desk didn't seem to want to cancel and said to help me check. Then the room was arranged. In fact, I asked the cleaning staff, there are enough empty rooms. I would like to say that the hotel has hotel regulations, which I have always followed, but in special circumstances, and there were no other customers at the time, why didn’t I understand the flexibility? What’s the difference between being empty for three hours and staying three hours early? Is there a loss? If there is no vacant room, it is another matter. You can check in at the time, but if you have a vacant room, this hotel is not a high-end hotel. The same hotel next door also says check-in after 3 o'clock, but you can check in after 12 o'clock if there is a vacant room. Why is this one so strong, it doesn't look at the customers at all, and directly asks the sitting hall to wait. Can a business go on without flexibility, without change, in this economic situation?

The rooms are large, apartment-style, with restaurants and Chinese supermarkets across the road, followed by Macys, all within walking distance, especially recommended for a Hong Kong-style restaurant and Vietnamese restaurant.

The staff are wonderful. Everyone is pleasant and cheerful. Rooms are clean and quiet even next to the elevator. Love that kitchen has everything you need for a week. Definitely will return here. This hotel is close to everything too, shopping, costco, fuel stations. Easy in and out of parking lot. Feels safe.

The room is very spacious

The hotel space is relatively large, the microwave is finally there, there is a small swimming pool next to it, the temperature is not good, no experience

I will recommend someone