Residence Inn Norfolk Downtown Reviews

Lots of nightlife tons of bars and nice mall clean hotel and up to date

No soap in the room. Front desk said they'd send some up. Never arrived. I go out for 3 hours and on my way in, i visit the front desk. Here's how that conversation went: Hi, i called earlier about how there was no soap in my room. Female employee looks thru a drawer and says they don't have any. A male employee said the housekeeping manager has the key and maybe she didn't order more. Me: so is that the deal? There's just no soap? Male: yeah that's the deal. No resolution offered. Barely apologetic - as if it's cool for an 8 story hotel to not have a single bar of soap available for guests. I'll never stay here again.

Great location. The front desk staff was phenomenal. The room was clean. I would definitely stay here again.

There were three identical reservations in our booking, each for the same type of room and the same number of nights. The rooms were pre-paid in full. There were two problems, one minor one major: 1) One of the travelers got an email on the second-to-last morning indicating that he was checking out that day. When talking to the reception the person told us to ignore the email as it was sent in error. 2) The credit card of one of the travelers, a foreign national who would have had trouble fighting this from his home country, was charged for a full night of accommodation. This was not done "silently" without any indication of the receipt that was emailed after the stay. Because of these two problems, as well as the fact that my room was not cleaned or made up at any time during my 4-night stay, I will not stay in this hotel again.

Nice atmosphere, convenient location, we were able to easily and safely walk to the Chrysler Hall for a show and a nearby restaurant. It would’ve been perfect until we went to sleep and the mattress was hard as a rock, the bedding was paper thin, and being on the second floor facing the Blvd the noise was terrible and kept us up most of the night (sirens, loud cars, people walking by late at night) there was constantly some sort of noise. Next time I would request an interior room facing the alley or a higher floor perhaps.

Staff if amazingly friendly. The lobby and gym and very nice. However, our room was in need of a good cleaning and a new tub. The tub was rusted and there were stains in the doors, couch, and bed skirt. The utensils needed to be washed before use as well.

Good location, nice clean room, an overall consistent brand experience. How this location goes above and beyond is the amazing customer service. The hiring manager should get a pat on the back for finding the best people. They’re authentic in a way that is difficult to explain all while maintaining the utmost professionalism.

Conveniently located in downtown Norfolk. Very friendly and professional staff!

You refused to refund my money after a family emergency

First, this hotel is not accessible at it's street address. The entrance is behind it on York Street between Duke and Bush. Opposite it on York is a city garage where you need to park. At check in I was told the hotel would validate parking which allowed scanning and in/out privileges. Free? Oh, no. $18/day added to bill. Street parking? Let's not engage in fantasy. The room was large and comfortable and clean with housekeeping every 3rd day or by request. Only glasses were glass and inappropriate for bathroom use. BYO plastic. TV announced that most channels were available if you had your own subscription to sign in to. Otherwise, basic cable. No USB connections in the room, but plenty of 120v plugs. Again, BYO. A pleasant place, and walkable to many places in the city, nearby light rail station.

Suite setup was great and looked recently updated. Breakfast was terrific with lots of variety. Staff went out of their way to be friendly and helpful; they were awesome.

There was mold on the shower ceiling, leak and water damage over the sink, loose tile in the kitchen and there was also what appeared to be either blood or feces smeared on the bathroom wall. I wish I could attach pictures

Adequate. Master bed was fine, but pull out couch was unusable, a problem since we needed it. Bathroom was also tired, worn. Pool was tired and not the cleanest. Whirlpool walls were disintegrating. Staff was incredibly personable but there just weren’t enough of them. And no maid service available either.

Reception desk staff was very welcoming and well informed. Jerry, in particular, was a joy to deal with.