Agua Hotels Riverside Reviews

Very simple breakfast, one of the simplest I have ever seen for €9 per person, very little. We asked for a double bed. They did not have it ready. The check-in was at 5:00 p.m. and on top of that they charged us a tax, which apparently is new in Portugal, of €4 for one day. I don't understand what has happened to the hotel. We have been many times and it is a chain that we like. We have been to all their hotels. The staff is too straight-laced. Not very close to customers, something else that is not common in the chain. Anyway, I hope that this review reaches everyone, mainly the hotel management.

Overall it was a good experience. The bedroom with bathroom includes a living room and a small kitchen. Access conditions to the SPA could be better, as we have to walk more than half the way along the street no matter which route we take, which becomes cold and unpleasant, perhaps covering the sides of the corridors and the passage on one side of the hotel for the other was a good option. The same happens when going to the restaurant. Many children in the pool and jacuzzi, jumping into the pool and running around the pool, which makes the space not very pleasant to use. Breakfast is good, lots of bread, sweets, pastries and a coffee machine. However, for a 4* star hotel, there is little variety of fruit, there is no smoked salmon, avocado, or options for people with celiac disease, lactose-free milk only on request. Very friendly staff and excellent cleaning!

Hotel well located, service and staff at the top very appreciable breakfast and at will great stay

Loved the location, view, staff. The bar/restaurant was amazing, and their staff were also quite polite and accommodating.

A very nice location with a beautiful view on the river and Portimao. Good breakfast and beautiful pool. The sunbeds at the pool need to be replaced.

The room was huge, loved it! The breakfast has a Chef that made me fried eggs. The best breakfast in the whole trip.

Quiet neighborhood,,excellent view from my room, nature blessed. Wake up w sunset & birds chirping. Recommended

We had a lovely stay. Great suite with a kitchen. The fridge was broken before we got there and we’re given a minibar fridge instead and upgraded to half board rather than just breakfast. Breakfast was lovely and the evening dinner buffet changed the main meals every evening. The hotel and surroundings are quiet with great views over the river. The infinity pool is lovely and was never very busy. Only downside is that there was no tea and coffee making facilities in the room and the bottled water wasn’t refreshed.

A beautiful hotel. Lots of amenities I didn't have time to use, like the outdoor infinity pool and the fitness center and spa. The buffet dinner and breakfast were A+++.

Hotel had beautiful views, restaurant staff were excellent especially Jorge he made the stay feel special. The hotel rooms are very basic almost hostel style but is fine for a couple of nights.

A disappointing 1-night stay as we were expecting a 4* experience and it's hard to see how this place has been rated. It was barely 3*. Everything was pared down to the minimum. Just about warm enough in the room with a noisy AC but no hot water at night and just warm in the morning. The room was clean and spacious but with only one desk chair, no tea making facilities or even glasses in the bathroom for washing teeth. Lumpy pillows and small bath towels. We asked for a kettle but it was useless without cups or teabags, though we were told we could buy some.The restaurant was cold at all meals so the food went cold quickly. We were told it was because there was a lot of glass frontage but the heating was inadequate. Everyone kept their coats on so dining was not comfortable.The warmest place was the reception and it was bizarre having to walk outside to access the room, restaurant and spa as no interior walkways joined the buildings. May not be so bad in a warm summer but accessing the spa was particularly difficult. Robes and towels were 'for hire', changing area unclean, no soap in the 2 small showers. About 15 lockers but only one tiny bench to barely sit 3, so changing was uncomfortable and there was nowhere to relax. Astonishingly, there was no drinking water available so the spa barely met health and safety standards for treatments and certainly no 4* luxury.

Very nice, clean and friendly environment

My partner and I stayed at the hotel last September and had a lovely stay. Great facilities and just a 5-10 min Uber or 15-20 min walk from Portimao. Couldn't ask for better. If I had to complain about anything though it would simply be lack of a kettle in the rooms and an iron would be a nice touch. Will hopefully be able to come back and visit again soon!

Thanks to the staff for the accommodation.