Premier Residences Phu Quoc Emerald Bay Managed by Accor Reviews

Response from Property: Xin Chào Murali,We sincerely apologize for the experience you had during your recent stay with us. It deeply concerns us to hear that you found our Reception response slow and unfriendly. Providing efficient and friendly service is paramount to us, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that your feedback has been shared with our management team for immediate review and improvement. We are committed to addressing any shortcomings in our service and ensuring that all our guests receive the exceptional experience they deserve.Thank you once again for your valuable feedbackWarm regards,Premier Residences Team

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the fine white sand of our beach, as well as the relaxing atmosphere of our expansive swimming pool area. It's fantastic to know that your children had a blast on the water slide!We're delighted that our free transportation service to Sunset Town added convenience to your stay, and that you found our breakfast offerings diverse and delicious.We hope to welcome you back soon for another memorable stay with us!Warm regards,Premier Residences Team

Response from Property: Dear Valued Guest,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Sincerely,

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our facilities and services to be on par with a five-star resort. Your comment about the appearance of the wooden floor in the room is noted, and we apologize for any inconvenience caused. We'll ensure that our housekeeping team pays extra attention to maintaining cleanliness in all areas of the room.We're glad to know that you took advantage of our complimentary shuttle bus service to Sunset Town. It's wonderful that you had the opportunity to explore attractions such as the cross-sea cable car, Kiss bridge, and enjoyed show like Kiss of the Sea.We appreciate your valuable feedback and hope to welcome you back for another enjoyable stay in the future.Best regards,

Response from Property: Xin Chào Thomas,Thank you for sharing your experience with us. We're delighted that you enjoyed the relaxed atmosphere and the extensive breakfast offerings at Premier Residences Phu Quoc Emerald Bay Managed by Accor It's wonderful to hear that you loved our large swimming pool, the proximity to the beach, and the well-equipped gym with daily classes, towels, and cooled water.We appreciate your feedback regarding the areas for improvement. We apologize for any inconvenience caused by the lack of vegan options for lunch or dinner, the expensive drinks at the bar, and the limited vegetarian options during breakfast. Rest assured, we'll review these concerns with our culinary team to enhance our offerings and ensure better alignment with our sustainability goals.We're sorry for any miscommunication regarding the airport drop-off service. Your feedback is valuable, and we'll work to provide clearer information to our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,Premier Residences Team

Response from Property: Xin Chao AnastasiiaM, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the expansive pool area, picturesque beach, and the lush natural surroundings that provide ample shade. Ensuring a clean and serene beach environment is a priority for us, and we're pleased that our efforts were evident during your stay.Your feedback regarding the room amenities is invaluable, and we apologize for any inconvenience caused by the lack of a separate conditioner. We'll review this with our housekeeping team to ensure that our guests receive the full range of amenities they expect from a 5-star hotel experience.We appreciate your comments about breakfast and acknowledge the need for a diverse selection to cater to all guests' preferences. Rest assured, we'll take your feedback into account as we strive to enhance our offerings.Thank you once again for choosing to stay with us. We hope to welcome you back for another memorable stay in the future.Warm regards,Premier Residences Team

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're pleased to hear that your children enjoyed the swimming pool facilities, and that you found our breakfast offerings to be varied and delicious. Your comments regarding the room size and condition are noted, and we apologize for any inconvenience caused. We'll certainly look into the issues you mentioned to ensure that all our guests have a comfortable stay.We're glad that you appreciated the inclusion of tickets for the Kiss of the Sea Show and found it to be exciting. It's also wonderful to hear that you found our location convenient for exploring seaside restaurants and Sunset Town.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Premier Residences Team

Response from Property: Dear Hansdage,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Sincerely,

Response from Property: Dear Valued Guest,We are very grateful for your comments regarding Premier Residences Phu Quoc Emerald Bay Managed by Accor. Any positive feedback brings us joy.I will share your feedback with all staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Sincerely,Premier Residences Team

Response from Property: Xin Chào 小熟韓國은성,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Sincerely,

Response from Property: Dear Liangchenmeijing5337, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our serviced apartment-style accommodations, with spacious rooms and the added bonus of being able to see the sea even without a sea view room.We're glad that you found the breakfast arrangement convenient and appreciated the flexibility to access the breakfast room. It's wonderful to hear that you found our beach beautiful, with its white sand, and that you enjoyed the complimentary use of kayaks and life jackets.Our swimming pool with a water slide is indeed a hit with families and children, and we're thrilled that you found it to be enjoyable.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Premier Residences Team

Response from Property: Dear Paty Castro,Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that your family of four had a perfect stay at our resort. It brings us immense joy to know that your girls had a fantastic time at the pool, enjoying the awesome kids' area and water slides.We're thrilled that you found our beach and sand toys enjoyable, and that the nearby grocery stores and restaurants added to the convenience of your stay. It's fantastic to hear that you enjoyed our breakfast offerings, found our pricing fair, and appreciated the cleanliness of our property.We're truly honored by your kind words and are thrilled to hear that you will definitely be back. It was a pleasure to host your family, and we look forward to welcoming you back for another excellent stay in the future.Warm regards,Premier Residences Team