Reviews of Ramada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that our location worked well for you and that you found value in your stay.We sincerely apologize for the inconveniences you experienced — the mosquito issue and the musty odor are concerns we take very seriously. Our team is actively working to address these, and we appreciate your kind acknowledgment of the staff's efforts during your visit.Your comments about the need for a refresh are well noted. We are continuously evaluating improvements to ensure our guests enjoy a more comfortable experience.We hope to have the opportunity to welcome you back in the future and show you the improvements we've made.Warm regards,The Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our amenities, cleanliness, convenient location near the beach, and the friendliness of our team.Your kind words are a great encouragement to our staff, and we truly appreciate you taking the time to share your experience with us.We hope to have the pleasure of welcoming you back for another relaxing and enjoyable stay in the future.Warm regards,The Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you very much for your kind feedback. We are pleased to hear that you enjoyed the cleanliness of our rooms and public areas, the friendliness of our staff, and the convenient location on Karon Beach. We also appreciate your comments regarding breakfast.It was our pleasure to have you stay with us, and we sincerely hope to welcome you back again in the near future.Warm regards,The Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you for your wonderful review. We are thrilled to hear that you enjoyed our fantastic location, especially for traveling with your family, and that our front desk team provided exceptional service.It’s great to know that the pool, breakfast, and overall environment met your expectations, allowing your child to play safely and your family to relax comfortably. Your kind words mean a lot to our team.We look forward to welcoming you and your family back for another memorable stay!Warm regards,The Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are truly sorry to learn about the circumstances that affected your travel plans and understand how frustrating and disappointing such situations can be, particularly when they are caused by events beyond anyone’s control. Please accept our sincere empathy for the difficulties you experienced.As a hotel operating under international booking policies and third-party reservation agreements, certain cancellation and refund conditions are applied according to the terms confirmed at the time of booking. While these policies are designed to ensure fairness and consistency for all parties, we sincerely regret that this situation left you feeling unsupported during a challenging time.Please know that we value every guest’s perspective, and feedback such as yours is shared with our management team as we continuously review our policies and communication to ensure we handle such situations with greater understanding and care whenever possible.Please also note that during this period, we have been providing special discounted rates for guests who needed to extend their stay due to the situation related to the war, in order to support them as much as possible during these difficult circumstances.We truly regret that your experience has left you with a negative impression of our hotel. Nevertheless, we appreciate you taking the time to share your thoughts, and we wish you safe and pleasant travels moving forward.Warm regards,Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Ramada by Wyndham Phuket Southsea. We are truly sorry to read that your experience was so disappointing.Please accept our sincere apologies for the condition of your room and for the cleanliness concerns you described. This is certainly not reflective of the standards we strive to uphold. Your comments regarding the pillows, overall upkeep, and the state of the property have been shared immediately with our housekeeping and maintenance teams for urgent review and corrective action.We are equally concerned to learn about your interaction with our staff. Courteous and professional service is at the heart of our hospitality, and we regret that you felt this was not the case during your stay. Your feedback has been addressed with our team to ensure improvements are made.We understand how frustrating this experience must have been, and we deeply regret that we did not meet your expectations. Should you be willing to give us another opportunity in the future, we would welcome the chance to restore your confidence in us and provide the quality stay our guests deserve.Warm regards,Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. Please accept our sincere apologies for the experience you and your child had during your visit. At Ramada by Wyndham Phuket Southsea, the comfort, safety, and privacy of our guests are our highest priorities, and we are truly concerned to learn that we did not meet these expectations on this occasion.First and foremost, we deeply regret the incident where a member of our staff entered your room without knocking or receiving permission. This is not in line with our service standards or guest privacy policies. We fully understand how concerning and uncomfortable this must have been, especially while traveling with your child. Please be assured that this matter has been addressed internally with our team to ensure that proper procedures are strictly followed moving forward.We are also very sorry to hear about the maintenance issues you experienced, including the weak shower pressure, the air-conditioning performance, and the bed frame which unfortunately caused your child to get injured. Your comments have been shared with our engineering and housekeeping teams so that a thorough inspection and corrective actions can be carried out immediately.Regarding the children’s breakfast charge and the concerns related to the refund, we understand the frustration this situation has caused. As a gesture of goodwill and in recognition of the inconvenience you experienced, please note that the hotel will proceed with refunding the remaining amount for the unused nights as well as the extra children’s breakfast charge.We truly regret that your stay did not reflect the level of hospitality and comfort we aim to provide to all our guests. Your feedback is extremely valuable and will help us improve both our service and facilities.Once again, please accept our sincere apologies for the inconvenience caused. Should you wish to discuss this matter further, please feel free to contact us at any time.Warm regards,Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you for taking the time to share such detailed feedback about your recent stay at Ramada by Wyndham Phuket Southsea.We are pleased to know that you enjoyed the spacious and quiet room, our excellent beachfront location, and the small touches such as the beach tote bag. It’s also wonderful to hear that you appreciated the beautiful view from the breakfast area.At the same time, we sincerely apologize for the concerns you experienced. Cleanliness is one of our highest priorities, and we regret that the condition of the bedding did not meet your expectations. Please be assured that this matter has been addressed with our housekeeping team to reinforce our quality control procedures.We also appreciate your comments regarding the limited charging outlets and the breakfast selection. Your feedback about both convenience and variety is valuable, and we are reviewing ways to improve the guest experience, particularly in enhancing breakfast quality, flavor, and variety to better satisfy different preferences.Thank you again for your balanced and constructive comments. We truly value your feedback and hope to welcome you back in the future for an even more comfortable and enjoyable stay.Warm regards,The Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you very much for your outstanding rating and for taking the time to share your wonderful feedback with us.We are delighted to hear that you were impressed with the cleanliness of your room and the level of service provided by our team. It is especially wonderful to know that Aaku made a positive impression during your stay. We will be sure to share your kind recognition with Aaku, as feedback such as yours is a great motivation for our team.We truly appreciate your generous compliments and are pleased to know that you had such an enjoyable experience with us.We look forward to welcoming you back again in the future for another outstanding stay.Warm regards,The Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the broken roof by windy and the disturbance it created during the night. We understand how important a good night’s sleep is and regret that this affected your stay. Thank you for your patience while our team resolved the issue the following day.We’re pleased to hear that aside from this matter, you enjoyed the rest of your stay and appreciated our excellent beachfront location. Your feedback is very important to us, and it helps us improve our maintenance response for the comfort of our guests. We hope to have the opportunity to welcome you back to Ramada Phuket Southsea and provide you with a smoother, more relaxing experience in the future.Warm regards,Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you for your kind review! We’re happy to hear that you had a good and pleasant stay with us. A special thank you for recognizing our Team Leader, Bea — your compliments will be shared with her and the team. We truly appreciate your support and look forward to welcoming you back to Ramada Phuket Southsea on your next visit.Warm regards,Management TeamRamada by Wyndham Phuket Southsea

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Ramada by Wyndham Phuket Southsea.We are very pleased to know that you enjoyed our excellent location and were impressed by the hospitality of our staff.Regarding breakfast, we are disappointed to hear that the selection and quality did not meet your expectations. Your remarks have been forwarded to our food & beverage team for review to ensure better variety and quality, especially during peak seasons when value for money is particularly important.We hope to welcome you back again to experience a beachside stay in the near future.With highest regards, Management Team Ramada by Wyndham Phuket South Sea