Torre Mar Galapagos Boutique Suites

From the moment we checked in until we departed the service and hospitality from Donna & John, the owners was top notch. We are a family of 4 that traveled the world and we were very fortunate to have been able to find Torre Mar Galapagos, the suites are very well equipped with kitchen, dining and living room, big plus traveling with young kids ages 9-11. We stayed in suite 4 on the fourth level with amazing ocean views and a nice social terrace with a gas grill (No elevator) It was the only hotel (suite) in this category in Galapagos that offered face clothes and bath ropes! Very much appreciated. Coming back from the excursion a working AC was great to have, it can very very hot and humid. If we ever come back, we will definitely stay with Donna & John.

Wow this hotel is amazing. So relaxing and the customer service was outstanding especially John. He has lots of ideas of things to do and see in Galapagos. I enjoyed the ocean view from the social terrace and I would definitely recommend staying here. You won’t be sorry.

From the time we checked in till we checked out, John was fantastic and always available for anything we needed or random questions we had. The homemade breakfast each morning was delicious and we stayed in one of the courtyard residences (highly recommended if available). Easy walking distance to the many attractions, restaurants and shops is a huge plus!

Wonderful place. Specious. Comfortable. Clean and quiet. Comfortable beds. Walk in distance to everything. Attentive host. Great location and great host. I recommend this place for sure. Thank you

WORST. AVOID. DO NOT RISK YOUR TRIP. Reason #1: Owner (John) will enter your room and go through your belongings when you go out. Reason #2: Pretends to be eco-friendly and local ingredients--false. Things like oreos. You get charged $5USD for clean water! They ask you to reuse towels/robes to say they're eco-friendly (same towel for multiple days?). Reason #3: Check out 9:30AM. Owner will bang on your door like the cops by 9:27am. Yes, BANG. Reason #4: NEVER STORE LUGGAGE HERE--steals! Reason #5: We booked based on positive reviews online and patio photos. A lot of the reviews are actually fake. View is actually of broken and regular buildings. Hotel is unexceptional. Room is typical. NOT near the ocean. Reason #6: The room you book will not be available, owner will tell you that you've been "upgraded" but it's NOT an upgrade. Reason #7: Owner will flat out lie to you about the stupidest and serious things. For example, We had one person in our group with a dietary restriction and owner LIED about ingredients-- they had an allergic reaction and he continued to lie. Not safe for kids or anyone. Reason #8: WIFI very bad. Reason #9: There are TONS of nice hotels closer to the central area and ocean view-- with much better prices and amenities including reliable WIFI. Reason #10: If you have any issue or concern owner will NOT help, becomes petty and belligerent. For example, we knew that he had gone into our room when we went out because we caught him, literally hands in the cookie jar, but he lied that he was just checking lock; when we said that didn't make sense, he became angry saying, "fine I'll install a camera in front of your door." (We said that would be great). Then he said, "well why don't you just stay in your room and see what happens." Insanity. Not what you want to deal with on vacation. Do not risk a beautiful and easy trip to paradise by having your one bad experience here. We totally wish we listened to the honest reviews. We left early and stayed somewhere else (easy to find new place). Not everyone is able to do this so save yourself trouble and start your journey literally any where else. NOT RECOMMENDED. BOOK ANY WHERE ELSE.

AVOID. BOOK ANYWHERE ELSE. Rooms are unexceptional, and comparable to other hotels you'll find in the area. What you will experience here that you will not experience in other hotels is the owner entering your room when you go out and going through/taking from your luggage. NEVER store luggage with owner. Check out is at 9:30am, owner will bang on your room door like the police by 9:27am. Other things are just a flat out lies, for example, food is listed as "locally sourced" but it's things like oreos and packaged snacks with a boxed juice. VEGETARIANS/VEGANS DO NOT TRUST. Owner is one of those small guys with a serious jekyll-hyde complex. He'll say anything to get your money and then it's a petty and really horrible person. We travelled all over the Galapagos and this was the ONLY place that we experienced such behavior. NOT WORTH RISKING A MAGICAL TRIP. You can totally find wonderful rooms without any such risk. Finally for those of us that care about how someone treats staff, this guy is really messed up to the hotel's cleaning ladies--abusively so. For this reason alone NOT RECOMMENDED. AVOID. But just having to deal with someone that's going to go through your luggage and enter your room when you're not there--totally unacceptable. DO NOT BOOK HERE. (You've been warned!)

I am so pleased I chose Torre Mar as the place to stay for my 4 nights in Puerto Ayora. It is the perfect location – away from the main tourist area for quiet evenings but close enough that it is just a 10-minute walk to the area around Charles Darwin Avenue and the many shops and restaurants. Every evening I would go for a stroll around the area just to take in the sights and sounds. I was thrilled with the excellent wifi and my 1-bedroom unit, with its extra-large shower and very comfortable bed. The whole place was so clean, bright, and spacious. The well-stocked kitchen had everything I needed to enjoy a relaxing stay. John, the owner, was always very accessible, pleasant, and helpful. He also arranged my ferry ticket and assisted me with the boarding process for which I was very grateful. I would definitely stay here again if I have an opportunity to return to the Galapagos Islands. The price was very reasonable and the accommodations were 5-star+.

Great location with easy walking distance to everything. AC was cold, showers were hot and breakfast was fantastic. The owner, John is absolutely amazing. He completely made our trip with his recommendations for food and tours. He absolutely went above and beyond and made us feel like family. I cannot recommend this hotel enough. We will absolutely look to stay here again on any return visit.