Reykjavik Laugardalur 4-star Hotels

I stayed for two nights and the room was not cleaned the next day (there was a sign saying room cleaning). It took several calls at the front desk for someone to answer the phone and ask for new bath towels. The front desk replied that they were busy at the moment and if necessary, you could go to the front desk to get the towels yourself. The room is clean.

My wife and I stayed here for four nights before embarking on a cruise. Room was very comfortable and was serviced every day at our request. When departing and boarding the cruise ship my wife realized that her small jewelry case was missing. I immediately contacted the hotel by email and within 10 minutes had the response that item had been located. Hotel offered to send it back to states but within a female minutes suggested that she would give item to taxi driver who within an hour delivered it to ship. Definitely will recommend hotel to others visiting wonderful Reykjavík

Beyond words spectacular, we are frequent guests and no wonder ! Tower suites is a paradise. We love you. We will be back soon, this is the most wonderful hotel in Reykjavík and the service is wonderful. What a peaceful, beautiful place :):):)

Pros: The apartment is in a great location and plenty of room and a full kitchen. Cons: we had an issue with both of our bathrooms that caused loud and extremely smelly air to be vented up from the shower drains and took continuous emails and 4 days to fix. The fix was very simple and did not require an outside service or plumber to fix it (image shows missing piece in shower drain). The staff kept referring to the sulfur smell of their water which tourists are not used to but did not come out to fully investigate the issue until I sent them a video showing a wet towel physically bubbling off the ground by the vented air. They then came out, but only fixed one of the showers, which required multiple emails again and multiple days to have fixed. The smell was strong enough that it caused us to eat out for every meal instead of using the apartment kitchen as intended. We also needed to keep wet towels over the shower drains and towels at the bottom of the bathroom door and all windows open to sleep comfortably at night due to how overpowering the smell was. The apartment is considered self-service, but the supply room was continuously empty which meant that you were unable to grab supplies when needed. The state of the apartment was also concerning as the number 9 in the front of the building was missing from the wall, which made finding the apartment take a little longer when we arrived. There was also a light fixture hanging by wires that had fallen from the ceiling that prevented the use of the dining room table (this issue was fixed the first day, see image) I have given Sif Apartments (Hemaleiga) more than a month to work with me on a fair discount for the days affected, but they are slow to respond to emails, if responding at all, and only offered a discounted rate on the first night, which comes out to around 3% off the total stay. I have counter-offered that It would be fair to at least be discounted on the 4 nights it took them to fix the drain issue as we were unable to make full use of the apartment or cook in the kitchen during this time. Not to mention the countless emails and wasted time trying to fix the issue which should have been spent enjoying the beautiful city and vacation. The fix for the drain issue was simple, fast and easy and should have been done the first day they were made aware. While Sif Apartments (Hemaleiga) has the potential to be a great choice of housing while staying in Reykjavik, I would not recommend them until they can figure out a better system for supplies, urgent maintenance requests, and more training for their customer service team as this issue could have been easily resolved the first day and a fair compromise should have been an immediate offering. If we had not been traveling during the busy tourist season (June), I would have switched rooms on the first night as the smell was overwhelming, but no rooms were available in our area for a family of 4.

Located in Reykjavik (Laugardalur), this apartment is steps from Laugavegur and a 3-minute drive from Reykjavik Harbour. This upscale apartment is 0.8 mi (1.4 km) from Hallgrimskirkja and 0.9 mi (1.4 km) from Harpa.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.Self parking (subject to charges) is available onsite.Make yourself comfortable in this apartment, featuring a kitchen with a full-sized refrigerator/freezer and an oven. There's a private balcony. Complimentary wireless internet access keeps you connected, and a Smart television is provided for your entertainment. Conveniences include a safe and a microwave.

Most probably the best hotel in Reykjavik, modern, new, everything in great condition and with a great location. That being said it is a very expensive hotel even for Icelandic standards. So let me start with the highlights of this hotel: - Very comfortable and great materials condition. - AC with individual room adjustable temperature is a great plus for Iceland. - I got the basic room and it felt big enough, modern and super clean. The bathroom was also big but there was no bathtub unfortunately. Great comfortable bed and sheets. - Le Labo bath products are truly amazing. One of the best I ever tried! I also appreciated that for ecologic reasons they weren't in non reusable small plastic bottles. - The rooms are silent and relaxing. I would change the black TV furniture as black always highlight the dust on it.. even when the room is nicely cleaned. - The breakfast is big and overall with good quality. But daily variation should be bigger. - The location is perfect to stroll along the shops and walking distance to the most important city spots. - The spa is beautiful and very interesting. Probably the most well designed small spa in a city hotel I have ever seen. Complimentary use of the spa is a very nice touch indeed. Although it was a really good expericence in no way this was a perfect stay specially when the price tag is considered: - The hall and corridors cleaning left too much to be desirable. At least at 3rd floor corridor there was dust, earth and stains that remained for the whole 3 night stay. It is strange as the rooms are really well cleaned (maybe it's a different team? maybe someone forgot that the corridors are also to be cleaned?). - The reception. It is always busy and sometimes feels chaotic at the proper hotel entrance. I also felt that some guest were treated differently and with more care. I got no welcome drink or even the suggestion to leave the bags. That's ok for me but then I realized the guest next to me was immediately offered all of this. I mean.. consistency is important at this level. - Hidden fees. Ok maybe it was a misunderstanding but when we arrived we were told that the hotel had valet parking only. But nobody told us the extortion each night of it. At the chekout there it was though. Also in the breakfast there was no specific tag with the champagne price but after I filled a glass with it a waiter quickly send me the bill to sign. I mean it is very bad to mix not included stuff in the buffet. Also every egg besides the scramble had a price tag. I mean for almost 700 euros a night is it reasonable to charge for a egg toast?. - The room curtains. Beautifull but totally off for iceland summer status (2-3hours of darkness). Light comes in in every curtain fold so it is impossible to cover it. Every night I woke up several times due to too much outdoor light in the rooms. This should be quickly addressed. It honestly really bothered me. - The spa only opens at 12h00 meaning you cannot use it

Absolutely wonderful stay. Rooms were clean, warm and tastefully decorated, with coffee making facilities and a fridge. Bathroom was clean and water was always hot, great after a long day out. All staff were wonderful. Super friendly and helpful. Breakfast was plentiful. Location excellent. Cannot fault this place at all.

Hotel was clean, and overall nice. Free breakfast was very nice and had a wide range of food (bread, yogurt + toppings, make your own waffles, beans, eggs, coffee & tea); there is also a communal fridge on the 2nd floor. However, a few VERY IMPORTANT things to know regarding this hotel being self-service: 1. You are supposed to receive an entry code to get into the hotel 24-48 hours before arrival. We did not know this as we had booked through a credit card rewards program. We arrived to the hotel through the parking structure and were met with a key pad and a sign saying that all guests should have a code in their email. We called two numbers for the hotel and could not reach anyone - so we just called constantly and sat outside the building door for ~30-45 minutes. Finally some guests left and held the door open for us so we were able to be in the lobby. It was around 6pm which is when the bar opens up, so we were finally able to find a staff member who helped us. Our credit card company also finally got in touch with someone and we received our email with the code. So FYI - if you have not received a code within 24 hours, make sure you reach out so you have time to get into contact with the hotel as they do not appear to answer their phones all the time (email may be more effective). 2. The parking structure is difficult to park in - it is an underground structure, so just be prepared to park in a slightly tight space. However, the parking structure leads directly into the hotel which was very nice! 3. As it is a self-service hotel, we were having trouble opening and closing our door (we couldn't get it to lock). We were able to ask the man tending to the bar for help; but he was only able to do a temporary fix; I feel at a non-self service hotel we may have been able to get a different room with an appropriately functioning door. We just had to use lots of strength and make lots of noise to slam the door shut to lock it - not the biggest deal, but just a small note. 4. Just an FYI that this location is not in the city center of Reykjavik (you would have to drive or take the bus to get to the city center). This place is more residential, with grocery stores (which we went to) etc. We had stayed in a hotel in the city center earlier in the trip; and this was a very different spot of Reykjavik. Just FYI that Reykjavik is massive! Overall nice, clean hotel - but the self-service aspect does have its pros and cons (you just don't have the 24/7 support you might have at another hotel when little things go wrong etc.).

We were initially allocated 331 which was in another block and had twin beds, so we swapped to room 301 which was double and we weren't disappointed. It was a clean and spacious, comfy bed .Great to have a ettle, fridge and coffee machine :-) Large walk in shower with constant hot water. Large wardrobe, plenty of storage. We had a 2nd door onto a corridor to other rooms, there was windows in this wall but by opening curtains people on corridor could look in. Only downside no natural light. Relatives across corridor in room 305 had full wall of windows for day light. Breakfast was good choice and plentiful. Reception staff friendly and helpful. Located with walking access to everything. Would stay here again and recommend

This hostel has a practical and functional location only. The only reason to stay here is for it’s convenient pickup and drop off stop for tours and the airport. The room was a 4 bed dorm and was stark. Located opposite the kitchen and above the main entrance meant it was quite noisy too. The bunks are very, very basic. There aren’t charging points at each bed in this particular dorm (3) and the blanket provided is a decorative throw. The cleaning left a lot to be desired. Regularly had to ask reception for hand soap in the toilet, paper towels and toilet paper. The Wi-Fi is non-existent and the reception staff are totally ambivalent; they are pleasant but absolutely no desire to help. Plausible deniability comes to mind. You only stay here for the location that allows you access to all that Iceland has to offer.