Best Western Hotel Rivoli Reviews

Clean and quiet hotel. Off the beaten path but with ebikes easy to reach the center of rome.

The surrounding environment and the cleanliness of the hotel are very good. The room was huge and exceeded expectations. Except for the fact that there was a new person upstairs the next day and the sound insulation was not very good, everything else was very good.

The hotel room is hop-up, with steps, and it is not very convenient to carry large luggage; there is a double bed and a sofa bed, if three people travel together, it will be a good deal for you; there are two points that I want to complain about most: 1. There is no bath in the bathing place Curtain, after taking a shower, the bathroom is full of water, and there is no place to run; 2. The location of the hotel is not too far away, but it takes 20-30 minutes to call a taxi. If there is something urgent, plan ahead.

Nice hotel, large, comfortable and spacious room. Reception open 24 hours a day. Not very courteous at our check in staff

Reservation info was incorrect upon arrival, tried to charge me again once the correct dates were sorted (it had been prepaid). Room type wasn't right. Housekeeping was sent to check our room (for no reason) at night and entered without knocking. Front desk just made up a reason why he had sent the housekeeper. We felt VERY uncomfortable after that. Room was small and walls were fabric, smoke smell from prior guests is VERY prominent. Hotel is a minimum 3km walk to any point of interest. So if you aren't a walker be prepared for taxi costs. Room was clean (but smoky) upon arrival. Hot water was unpredictable in the shower. Water pressure was ok but not great.

Shame the lift was out. Room was lovely, great balcony. Cheap breakfast. Helpful pleasant staff

I received very good communication from the hotel staff regarding my trip organisation including details of how to arrive by public transport. On arrival my room was perfectly clean with all I needed for a conference stay including a desk. Breakfast was wide ranging including gluten free options and staff were very polite. The reception staff were particularly friendly and helpful. The location was also excellent and well positioned for my event. I felt very comfortable and enjoyed my stay.

We have stayed here many times and the staff are exceptionally helpful. All the staff have worked there for years and always manage to remember us every time we come back and stay. The hotel it’s self is well kept and clean. Rooms are really good and the breakfast is enjoyable. Highly recommend with no hesitation. Five stars in our opinion.

Terrible hotel and very rude staff. After long flight, we arrived earlier and asked for the room if is available because I was really tired and the desk employee greeted me with "YES, what do you want" come back at 2pm. Rooms are terrible as well and I will not come back again definitely! Do not waist your money here!

Very lovely small hotel with amazing location and wonderful staff. Our rooms were clean. Breakfast was tasty. We enjoyed every moment here. You can find good restaurants around. If you are a good walker, going to the city by foot is not hard. If you are planning to take busses prepare yourself for waiting. Otherwise bus connectivity with the city center is good.

Location is in a residential area far from centre, no food places nearby at all, buses good 6-20 minute uphill walk! Mattress was hard and really uncomfortable! Wouldn’t stay at this hotel again ever if it was free!!! Had a bad experience our final night, don’t know if it’s his real name or not,… “roberto” ( heavy set old man) threatened and harassed us outside where our taxi was waiting for us at 3:30AM all because I had asked what his name was. Already late for the airport and we had to deal with being shouted and threatened at, thank god for the taxi driver who intervened. Extremely unprofessional behaviour!! God forbid you get sick and need help here, I kept having to ask this employee only one there at night for a blanket only yo be ignored because he was too busy having a conversation with another male guest in his language. If you speak Italian and are make then you get special treatment but if your females and only speak English here then it’s a different attitude!

This isn't my usual way to go about things, but I feel anyone considering staying at this hotel should know who they are dealing with, so I made an account. My wife and I booked two weeks at what seemed to be a nice, quaint, and reasonably-priced hotel in a quiet part of town. Unfortunately, we arrived a few days late from our originally anticipated date (7/14). When we finally did arrive and get checked in on 7/17, we found out that my wife's relative had passed away. In full disclosure, we booked with Hotwire, so sometimes the rates can be notoriously difficult to refund. After informing the front desk staff as we headed back to the airport on 7/18, they simply responded that there could be no refund, and that I needed to take it up with Hotwire. Now the interesting part is that Hotwire was entirely willing to refund, and simply needed the permission of the hotel. The hotel refused to provide Hotwire with the actual date of check in/check out, and outright refused a refund when they told me it was a Hotwire concern. Long story short, I paid over $2,000 to book the itinerary, with nothing to show. I would encourage anyone looking to book with this hotel seriously consider that life does happen, and to ensure that the place is filled with human beings (however you book). I am attaching the screenshots from my conversation with Hotwire for reference.

Terrible experience at the hotel in Rome. Such bad service with no respect whatsoever to guests. The room was unclean. Sheets and pillows unclean. Reception becomes defensive and yells when complain is made. It felt threatning. We have stayed at this hotel before and it wasn’t a problem. The problem was the personnel of this hotel in Rome.

Hotel was nice and clean, check in and checkbout was smooth and the room were big and very quite