L'Oasis de l'Île Reviews

The property is located in a beautiful island, the building and spa have its charm and it is picturesque. They already have all the facilities to succeed. What is missing is customer service. Lack of information while on check in. Staff assumes we know the hotel ant have been here 30 times before. For instance the spa closes at 9 pm and it is the main attraction of the hotel, but the restaurant close at 8 pm, we get out of the spa and had to go to bed hungry! Nobody told us that the resto closes 1 hour before the spa! If you promote yourself as a "Health Spa", it is not a good idea to let your customers sleep hungry. When we asked about options for food the staff just told us "just get uber eats". Mmnnnkay There is a small keurig coffee maker in the room with two K-cups in the first night, I asked the attendand for one extra coffee, she hesitated but gave it to me. Next morning they brought breakfast to the room without a coffee pot, so I said "we are missing the coffee" and to my surprise she replied "Oh, I gave it to you yesterday!) I was so amazed by the silliness of the situation that I just replied "mmnkay" lol. Man, it is a K-cup, it cost 30 cents, just put two in the tray, dont be so cheap! Or even charge me the 30 cents lol Bringing a breakfast with no coffee? That is a first. About cleanliness, they say they clean the Spa daily, but there was a cloth napkin on a chair in a very visible place for 2 days, so I highly doubt the cleanliness of the spa