I booked this hotel for an overnight stay for a Halloween trip to Salem. It is certainly a very beautiful hotel and looks exactly like the pictures, which is very rare. However, and this may be my fault (missed the memo or something) but it's important for people to understand when booking: this hotel has no lobby and no staff on-site to my knowledge, and the concierge is only available what seems via text and only between 7am and 7pm, which makes no sense for most guests, who are out at concerts or tours. To me, this was not worth the $900+ I paid for a single night after tax. Checkin was a stressful multi-step, multi-day process. You must fill out your "passport" the day before so make sure you're available to do this. Otherwise, you won't receive your check-in instructions. Multiple lengthy text messages come in the check-in process and throughout your stay, which is disruptive.